"I am a results-driven Home Services Dispatch Specialist with extensive experience managing high-volume inbound calls and complex technician scheduling. My expertise lies in using CallTrackingMetrics (CTM) to capture leads and JobNimbus to coordinate field operations for garage door repairs and emergency restoration (mold/water damage).

I am highly familiar with US geography and time zones, specifically serving clients in California, Illinois, and Massachusetts. I specialize in maintaining 100% service request fulfillment while ensuring accurate payment processing and record-keeping.

If you are looking for a remote professional who already knows your software stack and industry terminology, I am ready to hit the ground running."

I am a seasoned professional with a background as a customer service representative and current experience as a front desk officer. My career in the contact center industry has honed my exceptional reading and listening skills, enabling me to communicate effectively and efficiently. I am proficient in document creation, management, and encoding, demonstrating accuracy and attention to detail in all tasks. My dedication to delivering excellent service and my organizational expertise make me a reliable and versatile professional.

Virtual Assistant | Social Media Manager | Graphic Designer | Video Editor

Hi everyone - I?m looking for a new role and would really appreciate your support. I?m very eager to bring my expertise and experience to a new challenge. Highly driven individual who thrives on challenges, and is always looking for ways to learn and develop my skills professionally while leveraging the same skillset towards the organization?s success.
I am a dedicated professional with 6 years of extensive experience in the Business Process Outsourcing (BPO) industry, fostering success for renowned companies such as Kohl's Department Store and Airbnb. My career journey has been marked by an unwavering commitment to delivering superior problem-solving abilities and an unyielding dedication to ensuring client satisfaction.

My career began at Kohl's Department Store, where I conducted phone research and analysis. This role sharpened my attention to detail and analytical skills, laying a strong foundation for my future roles. I began as a Sales Representative and Customer Support agent. I balanced sales responsibilities with customer support, delivering exceptional service to guests and driving sales targets.
Joining Airbnb in 2019 as a Case Manager, I quickly immersed myself in the dynamics of managing cases and providing efficient solutions. Through dedication and a commitment to continuous learning, I earned a promotion to Quality Assurance Specialist. This role involved giving quality guidelines to the Operation, evaluating the interaction with quality standards, fostering growth, and ensuring operational excellence within a challenging and fast-paced environment.

Hello! My name is Matthew Unso. I have experience in BPO sales and technical support, where I earned multiple awards during my time in employment. I also worked part-time as an Assistant Property Manager for two (2) residences for over 2 years, answering customer inquiries, set up reports, and calendar management. I am also passionate about video editing and social media management. As a proficient English speaker and writer, I communicate professionally and casually with ease, and I specialize in building rapport and fostering a healthy working environment.

I have had the privilege of working with two BPO companies, where I developed strong communication and client service skills. I also hold a CEFR certificate at the C1 Advanced level, reflecting my high proficiency in English. I am confident that my qualifications, combined with my professional experience, will allow me to contribute meaningfully to your organization. I am eager to bring my dedication and skills to your team and would be truly grateful for the opportunity to demonstrate my full potential.

no skill summary

Customer Support, Customer Success, and Client Intake Specialist with 5 years of experience providing phone, email, live chat, and client intake support. Skilled in customer service, CRM management, billing, account management, technical troubleshooting, and lead qualification. Proficient in HubSpot, Zendesk, Salesforce, Zoho, Microsoft Dynamics 365, and Google Workspace, with a proven ability to resolve customer issues and deliver exceptional customer experiences.

Human Resources professional with 3 years of experience in full-cycle recruitment, candidate sourcing, interview coordination, onboarding, and HR administration. A teamplayer and can work independently.

I turn raw footage and ideas into engaging videos that capture attention, tell your story, and help your brand grow. 🎬

I’m a Video Editor & Content Producer specializing in short-form content, social media videos, video ads, and brand storytelling. I help businesses, creators, and agencies transform ordinary footage into high-quality, engaging content designed to stop the scroll and connect with their audience.

Whether you need TikTok videos, Instagram Reels, YouTube Shorts, promotional videos, interviews, corporate content, or paid advertisements, I can handle the editing process from start to finish.

My approach goes beyond simply cutting clips together. I focus on strong hooks, engaging pacing, clean visuals, captions, sound design, motion graphics, and storytelling to make every second of your video count.
🎯 What I Can Help You With

• Short-Form & Social Media Video Editing
• TikTok, Instagram Reels & YouTube Shorts
• Video Ads & Promotional Content
• Talking-Head & Interview Editing
• Corporate & Brand Videos
• Event Highlights & Recap Videos
• UGC & Social Media Content
• Motion Graphics & Visual Effects
• Captions & Subtitles
• Color Correction & Color Grading
• Sound Design & Audio Enhancement
• Brand Storytelling & Content Creation
🤝 Why Work With Me?

You don't just need someone who knows how to edit videos—you need someone who understands how to turn footage into content people actually want to watch.

I’m committed to providing:

✅ Clean and professional editing
✅ Fast and reliable communication
✅ Attention to detail
✅ Consistent quality
✅ Revisions based on your feedback
✅ Content tailored to your brand and audience
✅ On-time delivery

Have raw footage, a content idea, or a campaign that needs to come to life?

Dedicated and detail-oriented professional with over two years of experience in sales, customer service, and administrative support within the optical and real estate industries. Proven ability to manage client relationships, handle appointment setting, organize inventory, and create accurate reports. Skilled in using CRM tools and Excel for lead generation and outreach. Strong communication and critical thinking abilities, with a passion for providing excellent service and efficient support. A hardworking and fast learner who thrives in dynamic environments and is eager to contribute to team success.

I run inboxes, calendars, and back-office operations for founders and small teams with the composure and accuracy of someone who's already handled thousands of customer conversations without dropping one.

Two years supporting customers for a consumer telecom brand taught me how to stay precise under volume: 50+ emails daily, live chat alongside it, a 100% CSAT rating held the whole way through. Before that, three years as School President had me managing a ₱20,000 budget with zero discrepancies and coordinating across vendors, stakeholders, and events — the same instincts, different arena.

I'm now focused on administrative and executive support: inbox management, calendar ownership, scheduling, documentation, and day-to-day operations. If you need someone who can take the noise off your plate and keep things running without oversight, that's the work I do.

Tools: Google Workspace, Microsoft Office & Outlook, Trello, Asana, Notion, Slack, Calendly, Canva.