Every delayed order, missed follow-up, or unanswered customer inquiry can impact revenue and customer trust. I help e-commerce businesses prevent these issues through organized order management, supplier coordination, fulfillment follow-ups, and reliable customer support.
I’m an E-commerce Operations and Customer Support Specialist with 7+ years of hands-on experience managing the day-to-day operations behind online stores. I’ve managed 80–100 customer orders daily, processed purchase orders, coordinated with 90+ suppliers, monitored production and fulfillment timelines, tracked shipments, resolved order and shipping issues, and supported customers throughout the entire order lifecycle.
I take ownership of the details that keep operations moving. I proactively follow up on orders, document processes and solutions, maintain organized records, and look for ways to make workflows more efficient. Whether it’s coordinating with suppliers, resolving a fulfillment issue, or helping a customer with an order, I focus on accuracy, clear communication, and consistent follow-through.
If you need someone who can take ownership of e-commerce operations, order management, supplier coordination, fulfillment, and customer support, I’m ready to take ownership of the day-to-day operations and help keep your business organized, responsive, and running smoothly.