Hi! I'm a customer service professional with 2 years of experience supporting US customers in a fast-paced BPO environment. I handled over 50 customer interactions daily, involving billing, account management, technical troubleshooting, and service updates, while consistently maintaining customer satisfaction (CSAT) and quality assurance (QA) scores of 90% or higher.
I recently graduated cum laude with a bachelor's degree in hospitality management, where I further developed my customer service, communication, and problem-solving skills through my internship at Mövenpick Hotel Mactan Island Cebu. I'm comfortable using Google Workspace, Microsoft 365, Slack, Opera Property Management System (PMS), and AI productivity tools to deliver organized and reliable support.
I'm looking for opportunities as a customer service virtual assistant where I can assist with email and chat support, customer inquiries, account management, data entry, and administrative tasks. I'm dependable, detail-oriented, quick to learn new tools, and committed to providing excellent service that helps businesses build lasting customer relationships.
If you're looking for someone who communicates well, stays organized, and genuinely cares about creating a great customer experience, I'd love the opportunity to support your team.