I am a Virtual Assistant and Customer Service professional with 19 years of experience as a frontline agent, representative, and specialist across healthcare, insurance, telecommunications, e-commerce, and property management accounts.
Throughout my career, I have worked directly with customers, clients, and account-specific systems, handling inquiries, case documentation, appointment scheduling, CRM data entry, email and chat support, claims review, and administrative record-keeping.
As a Grievance Research Analyst, I reviewed and documented healthcare grievance cases daily while maintaining accuracy and compliance with account guidelines. As a Case Manager for a life insurance account, I handled escalated policy concerns and reinstatement requests, including calls that required a supervisory-level review, while remaining an individual contributor throughout. As a Property Consultant and Leasing Support agent, I managed high volumes of resident and prospective tenant inquiries and coordinated leasing appointments. As an Amazon Recovery Specialist, I processed reimbursement and recovery claims and maintained organized case documentation for each account.
I am detail-oriented, dependable, and comfortable managing a high volume of tasks accurately in remote work settings. I adapt quickly to new tools, CRMs, and account-specific processes, and I am currently seeking a long-term Virtual Assistant or Administrative Support role where I can apply this experience.
I am open to Customer Service, Virtual Assistance, Administrative Support, Case Documentation, Data Entry, and Appointment Scheduling roles, and I am available on a flexible schedule.
