Customer-focused and results-driven professional with over 10 years of experience in healthcare BPO, medical billing, sales support, and business administration. I specialize in helping businesses improve efficiency, maximize revenue cycles, and strengthen client relationships through a blend of technical expertise and administrative precision. HIPAA Certified Professional.
What I Offer:
-Medical Billing & Revenue Cycle Management – full-cycle billing, ICD-10/CPT/HCPCS coding, claim submission, payment posting, and denial management.
-Healthcare Admin & Support – provider credentialing, insurance eligibility verification, prior authorizations, and HIPAA-compliant patient documentation.
-Virtual Assistance & Admin Support – calendar/email management, complex data entry, detailed reporting, and cross-functional workflow optimization.
-Sales & Customer Engagement – upselling, client retention strategies, CRM system management (Salesforce), and escalations resolution.
-Team Leadership – training, mentoring, and performance management for remote billing and administrative teams.
-Creative & Marketing Support – simple graphic design (Canva) and professional social media management (SMM).
I am highly adaptable, detail-oriented, and passionate about supporting growth-focused healthcare providers and businesses. By combining technical medical billing accuracy with sales-driven client retention strategies, I help practices minimize claim rejections and accelerate revenue recovery. Whether you need a Medical Biller, Credentialing Specialist, Virtual Assistant, or Customer Support Pro, I deliver results with efficiency and strict compliance.
Let’s work together to optimize your operations, secure your revenue, and deliver exceptional client experiences.