I am an experienced Executive Virtual Assistant and Operations Partner with 7+ years of dedicated remote work experience and 9+ years of professional background overall. I have supported business owners, executives, and growing teams across the US, UK, Australia, and Canada.
I have handled high-volume, high-responsibility roles throughout my career - managing 100+ emails per week, coordinating 35+ meetings weekly, processing 60+ patient appointment requests, and running 100+ outbound follow-ups simultaneously. I am not a generalist who does a little of everything. I am a specialist who has done the work at scale and knows how to keep complex operations running without dropping anything.
I also have direct business development experience. I have worked as a Business Development Representative, handling lead qualification, objection responses, prospect outreach, and appointment setting. This means I understand how to support revenue-generating activities, not just administrative ones.
Before transitioning fully to remote work, I built my professional foundation in an onsite BPO environment where I led a team of 10+ agents, managed escalations, monitored performance metrics, and trained new tea-----------mbers. That leadership background shapes how I approach every role - I take ownership, I think systematically, and I hold myself to a high standard.
WHAT I CAN DO FOR YOU:
Executive & Administrative Support
• Full inbox management (100+ emails per week in previous roles)
• Calendar and schedule management across multiple stakeholders
• Meeting coordination, agenda preparation, and follow-ups (35+ meetings/week)
• Client onboarding, communication, and retention follow-ups
• CRM management - HubSpot, Asana, Salesforce
• SOP creation and internal documentation
• Research, data entry, and reporting
Business Development & Outreach Support
• Lead qualification and prospect research (100+ tasks/week at Citation Labs)
• Outbound and inbound follow-up management (50+ follow-ups/week)
• Appointment setting and pipeline tracking
• Phone, LinkedIn and email outreach coordination
• CRM updates and data accuracy across multiple client accounts
Medical Virtual Assistant
• Patient scheduling, rescheduling, and confirmations (60+ requests/week)
• Primary phone and email contact for patient inquiries
• Appointment tracking and conflict resolution
• Booking efficiency coordination
Customer Support
• Multi-channel support via email, chat, and phone
• Issue resolution and escalation handling
• Accurate case documentation and reporting
• Handled order tracking, delivery updates, and customer issue resolution
TOOLS & PLATFORMS:
HubSpot | Asana | Salesforce | Google Workspace (Gmail, Calendar, Docs, Drive, Sheets) | Slack | Zoom | Microsoft Office (Word, Excel, Outlook) | Canva | ChatGPT | Squarespace | WordPress | Various CRM systems
MY WORK ETHIC:
I know that hiring a virtual assistant is a trust decision. You are giving someone access to your communications, your clients, your calendar, and your business operations. I take that seriously.
I have maintained long-term working relationships with multiple employers throughout my career. I communicate clearly, I meet deadlines, and I proactively flag anything that needs your attention before it becomes a problem.
I do not wait for instructions at every step. I assess what needs to be done, I do it, and I keep you updated. That is how I have operated across every role I have held.
I am available for full-time or part-time positions. I strongly prefer long-term working arrangements where I can grow into a trusted operational partner for your business.
I am ready to start immediately.