PROFESSIONAL SUMMARY
Virtual Assistant with 18 years of experience supporting administrative, property management, financial, and business operations. Skilled in administrative support, scheduling, email management, data entry, record keeping, invoicing, maintenance coordination, work orders, inspections, and vendor management. Experienced in property management and construction operations, coordinating vendors and cleaning teams, communicating with guests and property owners, and ensuring tasks are completed accurately and on time. Proficient in Buildium, AppFolio, DoorLoop, Yardi, Hospitable, and Breezeway. Highly organized, detail-oriented, adaptable, and skilled at multitasking and coordinating processes.

AREAS OF EXPERTISE
Property & Operations Coordination – Managed daily property and project operations, coordinated vendors, contractors, cleaners, and maintenance teams, and tracked work orders through completion.

Scheduling & Coordination – Scheduled inspections, repairs, site visits, contractor appointments, meetings, early check-ins, and late check-outs while keeping schedules and timelines on track.

Administrative & Records Management – Maintained organized digital records for property documents, permits, contracts, invoices, inspections, work orders, vendor information, and guest communications.

Vendor & Contractor Management – Communicated with vendors and contractors, requested updates, reviewed invoices, resolved discrepancies, and followed up on outstanding tasks.

Guest, Client & Team Communication – Served as a point of contact for guests, property owners, clients, vendors, contractors, and internal teams, handling inquiries, concerns, updates, and escalations professionally.

Financial & Administrative Support – Assisted with invoice tracking, payment follow-ups, collections, refunds, budgeting, and resolving billing discrepancies.

Project & Task Management – Updated databases, calendars, spreadsheets, and project records; monitored deadlines, followed up on pending tasks, and helped prevent operational delays.

Process & Compliance – Followed and maintained SOPs, supported audits and quality checks, and ensured documentation, records, and property standards remained accurate and up to date.

PROFESSIONAL EXPERIENCE
Virtual Assistant | Project Coordinator – Residential Remodeling
Space Construction | September 2024 – September 2026

Served as main point of contact for clients and vendors on residential remodel projects, ensuring clear and timely communication.

Scheduled and coordinated appointments, site visits, and inspections for remodel jobs to prevent double-booking and missed deadlines.

Maintained organized digital records for permits, contracts, invoices, and project files, enabling easy access for the entire team.

Tracked progress across active projects to keep documentation accurate and teams accountable.

Coordinated follow-ups and confirmations to prevent delays and rework.

Created and published social media content showcasing completed and ongoing projects to strengthen brand visibility.

Property Management Virtual Assistant
Techvestor | July 2023 – September 2024

Managed day-to-day operations and guest communications for a 300+ property Airbnb portfolio, resolving complaints, maintenance concerns, and stay-related issues across multiple channels.

Helped maintain a 4.75-star average portfolio rating through consistent guest service, timely communication, and effective issue resolution.

Coordinated with property managers, maintenance teams, cleaners, and vendors to schedule repairs and resolve property issues with minimal disruption to guests.

Reviewed and processed vendor invoices, verifying work documentation, identifying discrepancies, and coordinating corrections before payment.

Scheduled property inspections, maintenance, repairs, and appointments, ensuring timely access and minimal impact on guest stays.

Managed reservations, calendars, guest records, property information, and travel logistics while maintaining confidentiality of sensitive information.

Balanced guest satisfaction, property operations, and company policies when handling escalations, special requests, and time-sensitive issues.

Senior Account Resolution Specialist
Wells Fargo International Solutions, LLC. | March 2021 – July 2023

Handled collections and negotiations on accounts more than 180 days past due.

Maintained a conversion rate above 60% while negotiating payment arrangements in compliance with company and regulatory requirements.

Handled 350–400 accounts daily via automatic dialer, resolving complex concerns through effective problem-solving.

Consistently met performance, quality, and compliance targets; recognized as a top performer for sustained results.

Venmo Digital Support
PayPal | September 2020 – March 2021

Helped Venmo users directly with account issues, walking them through troubleshooting over chat and email.

Collected over $100,000 per month by managing high-volume inbound and outbound customer communications.

Workforce Data and Scheduling
Capital One Philippines | October 2013 – March 2020

Managed employee schedules in real time across every communication channel used.

Balanced meetings and off-periods against projected labor demand to keep productivity steady and compliant.

Collections Associate
HSBC | October 2009 – October 2013

Worked directly with customers to manage delinquent/past due accounts over the phone and VOIP.

Created payment plans or programs to resolve delinquency more easily.

Card Specialist
Citibank | September 2008 – October 2009

Handled sales and customer service for credit card customers.

Recognized as a top seller more than once for consistently strong service.

TECHNICAL PROFICIENCIES
Property Management: Buildium, DoorLoop, AppFolio, Hospitable, Breezeway, Yardi, Turno

CRM & SaaS: Salesforce, HubSpot, Zoho, Pipedrive, Gainsight, ChurnZero, Cobrowse

Productivity Suites: Google Workspace (Gmail, Calendar, Sheets, Docs, Slides, Forms, Keep), Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneNote, Access)

Communication & Softphones: Zoom, Google Meet, Google Chat, Microsoft Teams, Slack, -----------, WhatsApp, Signal, Avaya, Jabber, RingCentral, OpenPhone, JustCall, Quo

Project Management & Cloud Storage: Trello, Notion, Asana, ClickUp, Confluence, Google Drive, OneDrive, Dropbox

Accounting & Scheduling: QuickBooks, FreshBooks, Meta Business Suite, Hootsuite, Buffer

Editing & AI Tools: Canva, Adobe Photoshop, CapCut, ChatGPT, Claude, Gemini, Copilot, Perplexity AI

EDUCATION
Bachelor’s Degree, Business Administration
Informatics Institute | August 2011 – June 2016

LANGUAGES
English
Tagalog

If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects.

Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business!

Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break.
Here’s how I can help you:
*Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly.
*Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders.
*Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything.
*Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision.
*Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard.

I handle the time-consuming, tedious stuff—think data entry, customer service, scheduling, and inbox management—so you can focus on leveling up. I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier? Let’s work together!

Adaptable Virtual Assistant applicant bringing strong administrative, analytical, and data management skills from an engineering background. Experienced in maintaining databases, creating detailed reports, and managing daily administrative tasks with high accuracy. Quick learner with strong computer literacy, looking to provide reliable part-time administrative support to clients.

With 4 years of experience in customer service and Technical support, I've navigated various work settings, both remote and office-based. From specializing as a Tier 1 Customer Support representative to assuming roles in dynamic technical and service teams, including as a Technical Support Tier 2.

I've honed my skills in providing exceptional customer support. I've prioritized efficiency and timely project completion. My experience as an customer service representative has equipped me with strong customer interaction and decision making skills, which complement my technical expertise.

I'm passionate about enhancing team productivity and morale, leveraging effective communication and interpersonal skills to drive success. Balancing full-time and remote roles simultaneously has underscored my exceptional time management and multitasking abilities, a feat I'm particularly proud of.

I'm excited to explore opportunities where I can bring my diverse skill set and track record of success to the table. Let's discuss how my background and enthusiasm for delivering results can contribute to your team's objectives and growth.

Team Management
Cross-Functional Team Leadership
Milestone & Timeline Management
Mobile Analytics & Monetization
Risk Assessment & Problem Solving

Results-driven Executive Leader and Educator with 14 years of expertise spanning operations management, curriculum design, and strategic decision-making. Skilled in talent development, process optimization, and stakeholder management for organizations serving up to 50,000+ stakeholders. A visionary communicator adept at transforming complex strategies into actionable growth.

Detail-oriented and highly adaptable, I excel in care coordination, quality assurance, compliance, customer service, and administrative support. In my current role in Care Coordination, I assist families and providers through effective communication, scheduling, and documentation to ensure smooth service delivery. With a strong analytical mindset and a commitment to efficiency, I ensure accuracy, policy adherence, and seamless operations. Known for my problem-solving skills and dedication to continuous improvement, I strive to be a reliable and results-driven professional who enhances organizational success and client satisfaction.

I’m an Administrative and Customer Service professional with 3+ years of experience in online operations, customer support, administrative tasks, transaction processing, reporting, and team coordination.
I currently work as an Admin Team Lead, after being promoted from Senior Customer Service Representative in 2025. My experience has helped me develop strong skills in customer communication, problem-solving, Google Sheets reporting, administrative support, and day-to-day operations.

I’m currently expanding my career into Virtual Assistance and developing additional digital skills, including Canva and no-code website building. I’m open to opportunities in Virtual Assistance, Administrative Support, Customer Service, and Operations.

Intensive skills in data gathering/analyzing and customer-centric. A team player and can collaborate with others to achieve common goal. Has good English communication skills and with favorable computer skills (Microsoft Excel/Power Point/Word, Open Office, Photoshop). Delivers great competence & abilities in working efficiently and producing quality output.

I'm innovative wherein I always think out of the box in order to resolve the customer's concern permanently, I consistently try to learn about the business to get a better understanding. I go the extra mile for the customers or clients so that they would have a great experience.