Certified XERO and QuickBooks Online ProAdvisor Bookkeeper with Customer Service Skills. I would love to help small businesses record and organize financial transactions.

Here's what I can do:

*Setting up XERO and QuickBooks Account
*Updating or Customizing Chart of Accounts
*Creating Bank Accounts
*Uploading Bank Transactions
*Dealing with Multi-currency Transactions
*Creating Sales Invoice
*Recording Sales Invoice and Expense
*Set-up Payroll
*Bank Categorization
*Bank Reconciliation
*Payment Platform Reconciliation (Paypal, Stripe)
*Creating Credit Notes
*Preparing Balance Sheet and Profit and Loss
report

Software Proficient: XERO, QuickBooks Online, Microsoft Excel
Payment Platforms: PayPal, Stripe

Soft Skills:
Attention to detail
Confidentiality and integrity
Organization
Adaptability

I am a highly organized Customer Support Specialist and Real Estate VA who thrives in fast-paced remote environments. Currently, I work as a Logistics Support Agent, handling high-pressure live chats, calls, and emails to keep delivery operations running smoothly. I also have hands-on experience in Real Estate lead qualification, identifying motivated buyers and sellers.

WHAT I CAN DO FOR YOU
Omni-channel Support: Expert management of customer inquiries via live chat, email, and phone calls.
Lead Qualification: Pre-screening real estate leads to find interested buyers and sellers.
Operations & Scheduling: Managing calendars, setting appointments, and troubleshooting logistics to streamline your business.

TOOLS & TECH STACKCRM / Helpdesk: Salesforce (Expert in integrated calls, emails, and chat workflows)Productivity: Google Workspace, Microsoft Office, Slack

WHY HIRE ME?I am a clear, proactive English communicator who ensures tasks are executed perfectly. Fully equipped and available to support US, UK, or Australian time zones. Let me handle your daily operations so you can focus on scaling your business!

Good understanding, listening and communications skills and I want to be known as a worker that provides extra mile.

I am a highly organized, results-oriented professional with over 5 years of experience in **HR, promotional sales operations, e-commerce, and business management**. I specialize in streamlining workflows, managing end-to-end order lifecycles, and maintaining meticulous data accuracy.

**Core Competencies:**

* **Order & E-Commerce Management:** Experienced in full-cycle order processing, from product sourcing, data entry, quoting, and order management to inventory tracking, supplier coordination, and shipment verification. Hands-on experience with e-commerce and order management platforms including **SAGE, OrderMyGear, Shopify, Commercio, and Commonsku**.

* **Promotional Product Operations:** Skilled in product sourcing, preparing product presentations and proposals, pricing, creating quotes, coordinating with suppliers, managing proofs, tracking orders, and supporting decorated apparel and promotional product projects. Experienced with **ESP Plus and SAGE** for product research and sourcing.

* **Administrative & HR Support:** Proven track record in HR and accounting, including recruitment, onboarding, employee records, payroll support, accounts payable, and system implementation that boosted reporting efficiency by 25%.

* **CRM & Technical Skills:** Highly proficient in **Google Workspace, Microsoft Office, CRM systems, SAGE, OrderMyGear, Shopify, Commercio, Commonsku, and ESP Plus**. I am a quick learner, highly adaptable, and adept at following complex SOPs while maintaining accuracy and efficiency.

* **Business Operations:** As the founder of **----------- (est. 2021)**, I have hands-on experience in strategic product development, e-commerce operations, customer engagement, order fulfillment, and overall business management.

* **Problem-Solving & Process Improvement:** Proactive in identifying operational bottlenecks and implementing tracking and workflow systems that have improved reporting accuracy by up to 40%.

I am a strategic, reliable, and detail-oriented professional committed to delivering high-quality results. With my combined experience in **e-commerce, promotional products, sales support, administration, and business operations**, I can effectively manage multiple priorities, support customers and sales teams, and contribute to efficient day-to-day operations.

Hi there! I’m a reliable and results-driven Virtual Assistant and Customer Support Professional with over 16 years of experience in customer service, client relations, and BPO operations.

I help businesses stay organized, respond to customers efficiently, manage leads, and keep day-to-day operations running smoothly. My experience includes email and ticket management, handling calls, lead generation, background verification, appointment setting, live chat support, sales, order processing, customer follow-ups, and administrative support.

I started my career in the BPO industry as a Billing Specialist and Customer Service Representative, handling accounts for AT&T and DirecTV. Over the years, I’ve developed strong communication, problem-solving, conflict-resolution, and multitasking skills while working in fast-paced, customer-focused environments.

As a Virtual Assistant, I understand that great support is more than simply completing tasks—it’s about being proactive, communicating clearly, following through, and creating a positive experience for every customer and client. I’m comfortable handling multiple priorities, working under pressure, learning new tools and processes, and adapting quickly to different business needs.

If you’re looking for someone who is reliable, adaptable, customer-focused, and committed to getting the job done, I’d be happy to bring my experience and skills to your team.

I specialize in
Customer Support<8efe80624d780eba0c6493ec45140364>Email Management
Calendar Management
Appointment Setting
Order Processing
Background Verification
CRM Management
Lead Generation
Social Media Management
Upselling

These are the tools I’ve used:

Zendesk, Salesforce, Shopify, Go-High Level, Lead Generator, Freshdesk, Avaya, LiveAgent, Braintree, Ring Central, Shopify, Oracle, Notion, Slack, -----------, Google Workspace,
Microsoft Office

Customer service and administrative professional with over 10 years of experience in claims processing, virtual assistance, contact center support, and office administration. Skilled in handling customer inquiries, managing records, coordinating schedules, and delivering accurate, customer-focused support in fast-paced environments.

Are you looking for a reliable Real Estate Virtual Assistant who can help you find opportunities, organize data, and keep your business running efficiently?

I specialize in Real Estate Data Entry, Lead Generation, Property Research, and Zoning Research, helping real estate investors, wholesalers, brokers, and property management companies maintain accurate records and identify potential opportunities.

I have experience researching property information, collecting and verifying owner data, updating CRMs, building targeted lead lists, and organizing large datasets with accuracy and attention to detail. I understand the importance of clean data, timely reporting, and consistent follow-through in the real estate industry.

My goal is simple: help clients save time, stay organized, and focus on closing deals while I handle the research, data management, and administrative tasks behind the scenes.

I’m a reliable and detail-oriented professional with experience in healthcare, customer service, recruitment, and remote administrative support.

In my current part-time role as a Clinical Reviewer, I communicate with patients, check on their status and use of remote monitoring devices, assist with troubleshooting, handle follow-ups, and document information accurately. I’m comfortable communicating with people, handling sensitive information, and making sure tasks are completed properly and on time.

I also have experience in talent mobility and recruitment, where I handled candidate communication, interview scheduling, follow-ups, onboarding coordination, and worked closely with hiring teams. My previous customer service experience has also helped me develop strong communication, problem-solving, and customer-handling skills.

I’m now looking for a long-term remote opportunity where I can use my experience in customer support, client services, healthcare support, operations, or administrative work. I’m comfortable working independently, following processes, learning new systems, and managing tasks with minimal supervision.

I’m dependable, organized, quick to learn, and committed to providing professional and reliable support.

Senior Verification Specialist with over 3 years of specialized experience executing domestic
and international background verification processes. Proven track record of managing high-volume candidate caseloads, driving group project implementation, and maintaining strict
adherence to Turnaround Times (TAT) and company KPIs. Recognized as a multiple-time Top
Performer and Presidential Club Award winner for outstanding data accuracy, information
analysis, and operational excellence

Senior Verification Associate
Avvanz | April 2024 – April 2026

*Designed and executed realistic mock call interview scenarios to evaluate applicant capabilities in alignment with global quality and compliance standards.

*Achieved and maintained a 100% success rate in meeting strict daily, weekly, and monthly Turnaround Time (TAT) metrics and company operational goals.

*Advanced Verification & Reference Checks
Execute end-to-end verifications of candidate histories including previous job titles, exact employment dates, salary details, and reasons for leaving.
Conduct senior-level reference interviews with former managers and executive colleagues to gauge an applicant's work ethic, leadership traits, and cultural alignment.
Perform database and web-based research to cross-verify the legal status and authenticity of previous corporate entities.

*Escalation & Fraud Management
Investigate high-risk discrepancies or gaps in employment history, catching instances of resume or reference fraud.
Review complex documentation like tax records, pay stubs, and official separation letters when standard verbal or email verification fails.
Serve as an internal escalation point to navigate unresponsive HR departments or complicated international employment laws.

*Data Processing & Reporting
Compile comprehensive data packages and write structured background screening reports for corporate clients or internal talent executives.
Maintain complete data integrity within internal applicant tracking systems (ATS) or custom background-check databases.
Uphold strict confidentiality standards in full compliance with global privacy regulations like ISO.

*Team Support & Workflow Optimization
Monitor team performance metrics, ensuring turnaround times (TAT) and accuracy standards are consistently met.
Train and onboard junior associates, sharing techniques for phone persuasion and research best practices.

*Escalation & Discrepancy Management:
Detect and analyze red flags, fraud, or conflicting information provided by applicants (such as missing gaps in employment or fabricated references).
Independently investigate and resolve difficult verification cases where previous employers have shut down or are unresponsive.

*Quality Assurance & Mentorship:
Review completed screening reports generated by junior associates to guarantee data accuracy and compliance with client SLA standards.
Coach and onboard junior verification staff on interviewing techniques, research strategies, and phone etiquette.

*Compliance & Reporting:
Ensure all operations closely adhere to global screening guidelines and local data protection regulations, such as the Data Privacy Act.
Maintain meticulous records within internal databases and synthesize findings into clean, actionable executive summary reports for hiring managers.


Verification Associate I & III
Avvanz | August 2022 – March 2024

*Managed key executive client accounts, executing custom operational workflows and tailored handling instructions to consistently meet high-priority service standards.

*Maintained 100% confidentiality and data integrity while managing highly sensitive candidate documents, personal records, and private background checks.

*Conducted high-volume outbound phone calls and email inquiries to global organizations and senior supervisors, successfully verifying international applicant claims and background credentials.

*Authenticate Data: Verify employment dates, job titles, duties, and reasons for leaving.

*Review Documents: Cross-reference candidate-provided details against tax forms, reference letters, or official records.

*Document Findings: Update internal tracking systems and databases with accurate records of all verification steps.

*Flag Discrepancies: Identify inconsistencies between a candidate's resume and gathered facts, escalating issues when necessary.

I am eager to bring my verification, research, communication, and administrative skills to a remote role where I can contribute to the success of the team while continuing to grow professionally.

Tired of juggling recruitment, admin, emails, and social media all by yourself? Don’t worry—I come with an extra pair of hands (and sometimes extra brain cells) to handle it all for you!
I’m your all-around VA sidekick, here to keep things running smoothly while you focus on being the boss.
I can support you with recruitment and HR tasks, including full-cycle hiring, onboarding, employee relations, conflict resolution, performance tracking, and engagement initiatives. I’m experienced in Workday and HRIS systems.
I also handle administrative work like calendar management, scheduling, email handling across Outlook, Gmail, and PrivateEmail, plus documentation to keep your operations organized.
For finance and office tools, I’m proficient in QuickBooks, Xero, MS Office, and Google Suite, including Excel, Word, PowerPoint, Drive, and OneDrive.
I can manage customer support through email and chat, making sure clients feel heard, supported, and satisfied.
If you need help with social media, I can take care of Facebook and Instagram posting, scheduling, engagement, and growth efforts.
I also design clean and eye-catching graphics in Canva for branding and marketing.
I’m detail-oriented with data entry and organization because the small things truly matter. I speak English fluently and Spanish at an intermediate conversational level.
I don’t just complete tasks. I partner with you to save time, streamline processes, and free you up to focus on what matters most: growing your empire.
Think of me as your extra pair of hands and brain someone who adapts, takes initiative, and makes your business lighter and more productive.
Let me be the support behind your success!
Help me help you and let’s build your empire together!
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WHAT I DO
Areas of Expertise


Talent Acquisition & Recruitment
End-to-end recruiting strategy, ATS optimization, employer branding, and executive hiring that reduces Time to Hire and Cost per Hire.

Strategic Onboarding
Structured onboarding programs that integrate new hires into company culture, accelerate productivity, and improve 90-day retention rates.

Employee Relations & Engagement
Fair practices, focus group facilitation, engagement surveys, and recognition programs that build trust and strengthen morale.

HR Operations & Compliance
Policy development, performance evaluation systems, compensation structures, and labor law compliance that reduce organizational risk.

Remote Team Leadership
Proven expertise in distributed team management, asynchronous workflows, and virtual culture building for remote-first organizations.

HR Analytics & Strategy
Data-driven HR insights, workforce planning, and strategic recommendations that align people operations with business objectives.

Has been in the insurance industry for 8 years. Set an interview with me to find out what
I can offer. For sure you will get more than what you are expecting!

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Hi! I’m Robin — a detail-oriented Virtual Assistant with experience in operations, logistics, employment verification, healthcare administration, customer service, and general business support.

I help businesses stay organized and keep day-to-day operations running smoothly through:

• Order and logistics coordination
• Employment and background verification
• Email and calendar management
• Medical admin support, including intake, scheduling, and follow-ups
• Customer service via phone, email, and chat
• Data entry, documentation, CRM updates, and record management
• Inventory, shipment, and supplier coordination
• Quality assurance and compliance support

I’m highly organized, quick to learn new systems, and comfortable working independently with international teams. I’m especially strong at catching discrepancies, following up on outstanding tasks, and keeping information accurate and easy to track.

If you need a reliable VA who can adapt quickly, communicate clearly, and take ownership of the work, I’d be happy to support your team.

Highly experienced professional with 7.5 years of background in supply chain and procurement within the construction industry. I have handled multiple roles, including purchasing, documentation, bidding, and HR support, giving me a strong understanding of operations and coordination from end to end.

I am skilled in supplier coordination, negotiation, data management, and keeping processes organized and efficient. I focus on accuracy, cost control, and making sure tasks are completed on time.

In addition, I have experience working remotely as a Virtual Assistant, supporting clients with social media management, content creation, research, data entry, and administrative tasks. I create Canva posts, edit short videos (CapCut/OpusClip), manage content scheduling, and assist with newsletters and daily operations.

I am organized, reliable, and easy to work with, and I’m open to opportunities in virtual assistance, social media management, procurement, and administrative support.