Senior Learning Specialist with extensive BPO Telco experience, leading high-impact training strategies that improve agent performance while partnering closely with Operations and Quality leaders.

Cum Laude | Marketing Management Graduate

I’m a dedicated and detail-oriented Virtual Assistant and Marketing Management graduate who takes pride in delivering quality work. I have strong commu-----------tion skills, a proactive attitude, and a genuine passion for learning and growth. I consistently aim to exceed expectations, stay organized, and contribute effectively to every team I work with.

I am a results-driven Digital Marketing Specialist with experience in Social Media Management, Lead Generation, Research, and Google Business Profile management. Since 2019, I have helped businesses grow their online presence by creating engaging content, managing social media communities, optimizing Google Business Profiles, and running targeted Facebook advertising campaigns.

I also specialize in market research and lead generation, identifying qualified prospects, building accurate contact lists, and supporting sales teams with high-quality leads. I am detail-oriented, proactive, and committed to delivering measurable results while staying up to date with the latest digital marketing trends and technologies.

I am passionate about helping businesses increase their brand visibility, generate quality leads, and achieve sustainable growth through effective digital marketing strategies.

Due to my focused efforts and dedication to excellence in my tasks, I was honored as a Real Estate Digital Marketer with the title of Top 1 Sales Performer of the Year 2022 and Real Estate Top Grossing RESP Q-1 2023.

My goal is to deliver exceptional, personalized service by utilizing my strong communication skills to provide accurate, relevant information. I am committed to achieving first-call resolution, as I believe it not only boosts efficiency but also ensures the highest level of customer satisfaction.

Results-Driven Executive Administrative & Virtual Assistant

I help busy entrepreneurs and executives stay organized, save time, and keep operations running smoothly through reliable executive and administrative support.

Currently supporting an executive managing multiple companies, I can handle 200+ email a day and calendar management, data organization, project coordination, document management, and day-to-day administrative operations with accuracy, professionalism, and strict confidentiality.

Previously, I worked as a Customer Experience Associate, managing high-volume email support, 30 outbound calls a day, and reviewed 100+ compliance documents weekly. This experience strengthened my communication skills, attention to detail, and ability to solve problems efficiently in fast-paced environments.

I am proactive, highly organized, and committed to delivering quality work on time. My goal is to help businesses improve productivity, streamline workflows, and give business owners more time to focus on growth.

Core Skills
• Administrative Support
• Virtual Assistance
• Data Entry & Data Management
• Email & Calendar Management
• Customer Support
• Document Review
• File Organization
• Social Media Graphic Design

Soft Skills
• Analytical Thinking
• Proactive Problem-Solving
• Continuous Learning
• Strong Organizational Skills
• Attention to Detail
• Time Management
• Adaptability
• Communication
• Confidentiality & Professionalism
• Resourcefulness
• Initiative
• Reliability
• Critical Thinking
• Multitasking

I’m a Customer Care Ops Specialist with experience in eCommerce, D2C subscription support, SOPs, macros, QA, escalations, internal documentation and team workflows.

I help support teams work more clearly and consistently by organising messy processes, creating simple guides, improving workflows, reviewing tickets and turning repeated customer issues into clear steps agents can follow.

My experience includes live chat and email support, returns and delivery workflows, Shopify checks, Trustpilot review handling, 3PL and WMS coordination, knowledge base updates, Google Sheets trackers, team training materials and cross-team communication.

I’m comfortable using tools such as Gorgias, Shopify, Slack, Google Docs, Google Sheets, Microsoft Office and Canva. I can also learn new systems quickly and work independently with minimal supervision.

I’m best suited for businesses that need reliable support with CX operations, D2C customer care, process clean-up, SOPs, macros, QA checks, inbox organisation and internal documentation.

I have 5 years of experience using both Microsoft 365 and Google Suite, with a strong focus on improving productivity and streamlining workflows. I’m proficient in tools such as Microsoft Word, Excel, PowerPoint, and Teams, as well as Google Docs, Sheets, Slides, and Drive. My expertise in these tools has enabled me to efficiently manage tasks, collaborate with teams, and ensure high-quality work across various ----------- addition to my experience with productivity software, I have spent 6 months in email support, where I developed strong communication skills. I’m adept at managing and responding to a high volume of emails, providing clear, concise solutions to customer inquiries, and maintaining a professional tone in all interactions.Furthermore, my data entry experience has allowed me to become highly skilled at managing large datasets with precision. I consistently meet deadlines while maintaining attention to detail and accuracy. I’m committed to delivering reliable, efficient service and am always eager to learn and adapt to new challenges.

Healthcare Operations Specialist and Virtual Assistant with 10+ years of experience in healthcare support, insurance verification, customer service, and administrative operations. Skilled in eClinicalWorks, Availity, UHC, BCBS, Microsoft Office, and Google Workspace. Proven ability to reduce errors, improve efficiency, and provide exceptional support in fast-paced remote environments. BS Nursing graduate with strong communication, organizational, and problem-solving skills. Available for full-time US-based remote work.

Versatile Technical Professional with a
diverse background in Engineering, ICT Management, and data operations. offers
a unique combination of project cost analysis, digital strategy, and data
precision to bridge the gap between technical requirements and business
objectives.

- Communication. ...
- Analytical and Critical Thinking. ...
- Relationship-Building

I have an experience in handling the administrative department and get to manage social media accounts for proper reach and analytics. Part of that journey is to gather information on how to do data-entry, sourcing, scheduling, handling monitoring sheets, and make use of Canva for promotional posters. In line with that is I also edit photos for our Instagram and Facebook account and collaborate with our staff to maintain it

EXPERTISE
QuickBooks Online | Xero Advisor |Microsoft Office Suite | Microsoft Google Workspace| Slack I PayPal I Stripe

Hi! I’m Jope Salentes, your proactive bookkeeper. I simplify QuickBooks, Xero or Excel, keep your finances accurate, and streamline your books so you can focus on growing your business!

My mission is to help small and medium businesses. Think of me as your trusted financial ally. I keep your records precise and up-to-date, delivering reliable, actionable insights so you always have a clear picture of your business performance. By working with me, you gain a detail-oriented professional who values accuracy, consistency, and clarity. Let’s work together to take your business to new heights!

What I Can Do for Your Business:

Set Up & Ongoing Maintenance of Xero and QuickBooks Online Accounts
• Create or customize a Chart of Accounts tailored to your business
• Upload and organize historical bank transactions
• Set up and manage bank and credit card accounts
• Manage multi-currency transactions accurately
• Assist with bank feed setup and ongoing management (where available)
• Prepare clear, customized financial reports for informed decision-making

Daily Bookkeeping Services I Offer
• Import bank transactions via bank feeds or CSV uploads
• Record and classify income, expenses, and interbank transfers
• Categorize bank and credit card transactions for proper accounting
• Keep transactions clean, organized, and reconciliation-ready
• Reconcile bank accounts and credit cards to statements
• Prepare and post manual adjusting journal entries as needed
• Create and manage bills and sales invoices
• Issue credit notes, estimates and quotations

Monthly Financial Reporting
• Balance Sheet
• Profit and Loss (Income Statement)
• Month-to-month comparisons and performance insights

Here's some software that I have been using:
• QuickBooks Online
• Xero
• Microsoft Office Suite - Word, Excel, Outlook, PowerPoint
• Google Workspace - Docs, Sheets, Gmail, Drive
• Microsoft Teams
• Zoom / Google Meet
• DocuSign
• Slacks
• PayPal
• Stripe

Analytically minded analyst with almost 5 years of experience in extracting insights from large datasets. Highly proficient in data visualization and statistical analysis software such as Microsoft Excel and Google Sheet. Possesses excellent attention to detail and a strong ability to work collaboratively with stakeholders to identify business needs and develop solutions. Seeking a challenging role in data analysis that will allow me to leverage my skills and experience to deliver actionable insights and drive business growth.

Digital Marketing Virtual Assistant | Content, SEO, CRM & GHL Support

My clients call me their “happy pill” because I keep things moving without the stress. I help keep things moving without the stress—handling both marketing tasks and backend organization so business owners can stay focused on growth.

I handle the behind-the-scenes work so you can focus on growing your business, not chasing tasks.

What I bring to your business:
Admin Support: Email & calendar management, data entry, research, file organization, scheduling, transcription, proofreading, and general admin support.
Marketing & Social Media: Content creation, post scheduling, basic graphic design (Canva), short-form video editing, profile optimization, hashtag research, and community engagement.
SEO & Website Support: Keyword research, on-page SEO, content optimization, blog uploads, page creation, website updates (WordPress/Elementor), and performance tracking.
CRM & Tools: GoHighLevel (GHL), ClickUp, Trello, Notion, Google Workspace, and other tools to keep your systems organized and running smoothly.

My goal is simple: keep your business organized, your marketing consistent, and your workload lighter—so you can focus on what actually moves your business forward.

If you’re looking for a reliable VA who can support both your marketing and day-to-day operations, let’s connect. I’d love to make your workload lighter.

I am a detail-oriented and dependable professional with experience in IT support, administrative tasks, and e-commerce operations. I have handled troubleshooting and maintenance of hardware and software systems, ensured smooth daily operations, and provided technical assistance as needed. I am also experienced in database management, documentation, and organizing important records to ensure accuracy and accessibility.

I have supported US-based clients by managing and processing online orders across multiple e-commerce platforms. My responsibilities included placing accurate product orders, ensuring correct brand, quantity, and delivery details, and tracking shipment status. I regularly monitored delayed packages and coordinated with customer service teams through live chat and email to resolve delivery issues efficiently.

In addition, I handled product uploads by researching product details, verifying descriptions, assigning correct images, and ensuring valid product links. I also managed order tracking through email notifications, updated internal systems for delivered items, and identified pending or delayed orders for follow-up.

I am highly organized, able to work independently, and comfortable handling multiple tasks with strong attention to detail. I value clear communication, accuracy, and consistency in delivering quality results in a remote work environment.