Ma.

Customer Support Virtual Assistant | Email & Chat Support | Administrative Speci

mark as hired

Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

Bachelor's degree

Last Active

August 22nd, 2026 (10 days ago)

Member Since

August 9th, 2026

Profile Description

Delivering exceptional, empathetic customer service that turns inquiries into loyal, satisfied clients.

I help e-commerce brands, service providers, and growing businesses streamline their client communication through prompt, reliable email and chat support, allowing owners to focus on scaling their operations.

My Services:

Customer Support (Email & Chat)
- Resolving customer inquiries promptly and professionally with empathetic, human-focused communication
- Handling customer purchase concerns, order tracking, and service requests
- Maintaining high satisfaction by providing clear, accurate, and supportive responses

Administrative & Data Support
- Accurately documenting client records, case notes, and personnel information
- Organizing digital files and maintaining up-to-date documentation
- Conducting online research and gathering actionable information for business needs

Communication & Lead Engagement
- Managing inbox workflows to ensure fast response times
- Drafting clear written communications, FAQs, and response templates

Tools and Apps I Am Proficient With
- Customer Support & Chat: Meta Business Suite, ChatGPT, Gemini AI
- Communication: Zoom, Google Meet, WhatsApp
- Productivity & Docs: Google Sheets, Microsoft Word, Microsoft PowerPoint
- Design & Visuals: Canva

Why Work with me?

My background in Psychology allows me to deeply understand customer behavior, de-escalate sensitive concerns, and keep every client interaction warm and empathetic. With hands-on experience handling daily customer inquiries and managing confidential files, I maintain fast response times and ensure your data and documentation remain accurate and organized. I leverage AI productivity tools like ChatGPT and Gemini to speed up workflows while keeping all communications natural and human-centered. As a Certified Human Resource Associate with a fully equipped, reliable remote workspace, I bring strong professional standards, high attention to detail, and uninterrupted support to your business.

Top Skills

Office and Administration » Data Entry

Experience: Less than 6 months

During my internship in the Human Resources Department, I assisted with data entry and administrative tasks. I was responsible for accurately encoding and updating employee information, organizing records, maintaining files, and checking data for completeness and supported the HR team with various administrative tasks. The experienced helped me develop strong attention to detail, organization, time management, and accuracy when handling confidential employee information.

Customer Support » Customer Service

Experience: Less than 6 months

During my experience as a cashier, I provided friendly and professional customer service by assisting customers with their purchases, answering inquiries, and addressing their concerns. I handled cash and payment transactions accurately, issued receipts, and ensured that customers received the correct change. I also maintained a positive and welcoming attitude, especially during busy periods, while working efficiently and accurately. This experience helped me develop strong communication, customer service, problem-solving, and time-management skills.

Office and Administration » Time Management

Experience: Less than 6 months

Throughout my previous work experience, I developed strong time management skills. I learned to prioritize tasks, follow schedules, and complete responsibilities within deadlines while maintaining accuracy and quality. The experiences taught me how to stay organized, work efficiently under pressure, and manage multiple responsibilities effectively.

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

As an English as a Second Language (ESL) teacher, a major part of my daily role involved emailing students' parents to provide progress updates, discuss learning needs, and address delicate concerns regarding their child's development. This hands-on experience honed my core Customer Support and Email Support skills, teaching me how to craft clear, empathetic, and professional written communications tailored to diverse backgrounds. I mastered the art of active listening through email, breaking down complex information into easy-to-understand messages, and maintaining a patient, supportive tone even during challenging conversations. Managing high-volume email correspondence with parents trained me to respond promptly, keep accurate records of student interactions, and resolve inquiry threads efficiently—skills that translate directly into delivering exceptional, detail-oriented support to remote clients and their customers

Office and Administration » Attention to Detail

Experience: Less than 6 months

During my Human Resource internship at the Treatment and Rehabilitation Center, my attention to detail was essential in maintaining absolute accuracy across high-stakes administrative tasks. I was responsible for organizing and auditing 201 personnel files and employee documents, ensuring every record was fully compliant, complete, and properly categorized for easy access. Additionally, I meticulously documented client case information and psychological assessment records under strict supervision, where even a minor error could impact case management. This experience taught me to double-check data entry, notice small discrepancies that others might overlook, and maintain strict confidentiality—a level of precision and thoroughness that I bring to managing client data, records, and support workflows as a Virtual Assistant.

Office and Administration » Communication

Experience: Less than 6 months

When I was an English as a Second Language Teacher (ESL Teacher), I developed strong verbal and written communication skills by teaching English to students with different backgrounds and learning levels. I explained lessons and instructions clearly, asked questions, provided constructive feedback, and encouraged students to communicate confidently in English. I also learned to listen actively, adjust my communication style based on each student's needs, and build positive relationships through patience and understanding. This experience strengthened my confidence, interpersonal skills, active listening, and ability to communicate professionally with different types of people.

Office and Administration » Computer Literacy

Experience: Less than 6 months

During my internship, I used computers regularly to perform various administrative tasks. I worked with Microsoft Word for encoding, organizing, and updating employee records and documents. I also used email and other basic office applications to communicate and manage information. This experience improved my computer skills, attention to detail, data organization, and ability to learn and use new software efficiently.

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.1001
Total Execution Time	0.1014

GET DATA

No GET data exists

MEMORY USAGE

1,619,544 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5259001

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0899 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0028	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5259001' LIMIT 1
0.0277	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '5259001'
0.0169	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '5259001'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5259001' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '5259001' AND hired > -1`
0.0008	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '5259001' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 5259001 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 5259001 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '5259001' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-09-01',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0024	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '5259001'
0.0057	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0263	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '5259001' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '5259001'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )