Ella

E-commerce Operations Specialist | Shopify & BigCommerce | Order Management | Or

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Overview

Looking for full-time work (8 hours/day)

at $9.76/hour ($1,920.00/month)

Bachelors degree

Last Active

October 10th, 2026 (2 days ago)

Member Since

October 10th, 2022

Profile Description

Every delayed order, missed follow-up, or unanswered customer inquiry can impact revenue and customer trust. I help e-commerce businesses prevent these issues through organized order management, supplier coordination, fulfillment follow-ups, and reliable customer support.

I’m an E-commerce Operations and Customer Support Specialist with 7+ years of hands-on experience managing the day-to-day operations behind online stores. I’ve managed 80–100 customer orders daily, processed purchase orders, coordinated with 90+ suppliers, monitored production and fulfillment timelines, tracked shipments, resolved order and shipping issues, and supported customers throughout the entire order lifecycle.

I take ownership of the details that keep operations moving. I proactively follow up on orders, document processes and solutions, maintain organized records, and look for ways to make workflows more efficient. Whether it’s coordinating with suppliers, resolving a fulfillment issue, or helping a customer with an order, I focus on accuracy, clear communication, and consistent follow-through.

If you need someone who can take ownership of e-commerce operations, order management, supplier coordination, fulfillment, and customer support, I’m ready to take ownership of the day-to-day operations and help keep your business organized, responsive, and running smoothly.

Top Skills

E-Commerce » Amazon » Dropshipping

Experience: 5 - 10 years

7+ years of dropshipping operations. Processed 70-100 purchase orders daily, verified pricing/artwork, and coordinated with 90+ suppliers. Achieved 95% customer retention by resolving shipping disputes.

E-Commerce » Bigcommerce

Experience: 5 - 10 years

Managed 80-100 daily orders with 98% fulfillment accuracy. Handled exceptions (out-of-stock, artwork approvals, negative-margin orders) and coordinated with 90+ suppliers to ensure on-time delivery.

Customer Support » Ecommerce

Experience: 5 - 10 years

Resolved 80-100 customer emails daily with 95% retention for at-risk accounts. Handled claims, shipping disputes, and escalations while protecting company revenue.

Other Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Leveraged Excel to extract daily operational reports and manage team workflows. Assigned and prioritized order queues for teammates, specifically flagging overdue and "no ship date" orders to prevent delays. Tracked and consolidated tracking numbers for high-priority shipments scheduled for same-day dispatch. Used data to ensure on-time fulfillment and optimize team productivity.

E-Commerce » Order processing

Experience: 5 - 10 years

Managed end-to-end order workflows from intake to fulfillment. Prioritized urgent orders, resolved exceptions (like address errors), and ensured all orders were processed within the same day.

Office and Administration » Team Collaboration

Experience: 5 - 10 years

Trained new team members on order workflows and served as the main contact for Sales, Customer Service, Art, and Accounting departments. Answered questions about orders and processes to ensure smooth operations and prevent delays. Helped teams work together efficiently to get orders shipped on time.

E-Commerce » Order processing » Order Fulfillment

Experience: 5 - 10 years

Create and manage 100+ purchase orders monthly using LibreOffice/Excel, ensuring 100 accuracy in supplier records.

E-Commerce » Shopify

Experience: 5 - 10 years

Experienced with Shopify platform for order management and basic store operations. Able to navigate product listings, process refunds, and manage customer data efficiently.

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Resolved shipping disputes and complex claims to save at-risk accounts. Achieved a 95% retention rate by providing quick, empathetic solutions to unhappy customers.

Office and Administration » Collaboration

Experience: 5 - 10 years

Worked effectively with distributed teams using Microsoft Teams, Outlook, and Zoom. Shared real-time updates on order status and collaborated on workflow improvements remotely.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig, Manila

Tests Taken: IQ
Score: 118: DISC
Dominance: 21%
Influence: 30%
Steadiness: 39%
Compliance: 9%: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0294
Total Execution Time	0.0307

GET DATA

No GET data exists

MEMORY USAGE

1,622,088 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2334506

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0185 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
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HTTP HEADERS (Show)

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