Ella

E-commerce Operations Specialist | Shopify & BigCommerce | Order Management | Or

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Overview

Looking for part-time work (4 hours/day)

at $9.96/hour ($960.00/month)

Bachelors degree

Last Active

August 13th, 2026 (5 days ago)

Member Since

October 10th, 2022

Profile Description

Running an ecommerce business is challenging enough, you shouldn't have to worry about orders falling behind, delayed shipments, or unanswered customer emails.

That's where I come in.

I help Shopify and ecommerce business owners streamline their backend operations by managing the day-to-day tasks that keep their stores running efficiently. From order management and fulfillment to customer support and vendor coordination, I take ownership of your operations so you can focus on growing your business.

With 7+ years of ecommerce operations experience, I've processed 70–100 orders daily, coordinated with 90+ suppliers, resolved customer issues, monitored order fulfillment, and improved operational workflows through SOPs and tracking systems. I enjoy creating structure behind the scenes so business owners can spend less time managing operations and more time growing their business.

Here's how I can support your business:
• Order Management & Fulfillment
• Customer Support
• Vendor Coordination
• Inventory Management
• Returns & Refunds
• Shipping Support
• SOP Development

Platforms & Tools

Shopify • BigCommerce • Re:amaze • Microsoft Excel • Google Workspace • Microsoft Outlook • Slack • Microsoft Teams • FedEx • UPS • ChatGPT

Reliable operations are the foundation of a successful ecommerce business. I take pride in being a dependable partner who keeps your backend operations organized, supports your customers professionally, and helps your business scale with confidence.

If you're looking for someone who takes ownership, communicates proactively, and genuinely cares about your business, I'd love the opportunity to work with you.

Top Skills

E-Commerce » Amazon » Dropshipping

Experience: 5 - 10 years

7+ years of dropshipping operations. Processed 70-100 purchase orders daily, verified pricing/artwork, and coordinated with 90+ suppliers. Achieved 95% customer retention by resolving shipping disputes.

E-Commerce » Bigcommerce

Experience: 5 - 10 years

Managed 80-100 daily orders with 98% fulfillment accuracy. Handled exceptions (out-of-stock, artwork approvals, negative-margin orders) and coordinated with 90+ suppliers to ensure on-time delivery.

Customer Support » Ecommerce

Experience: 5 - 10 years

Resolved 80-100 customer emails daily with 95% retention for at-risk accounts. Handled claims, shipping disputes, and escalations while protecting company revenue.

Other Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Leveraged Excel to extract daily operational reports and manage team workflows. Assigned and prioritized order queues for teammates, specifically flagging overdue and "no ship date" orders to prevent delays. Tracked and consolidated tracking numbers for high-priority shipments scheduled for same-day dispatch. Used data to ensure on-time fulfillment and optimize team productivity.

E-Commerce » Order processing

Experience: 5 - 10 years

Managed end-to-end order workflows from intake to fulfillment. Prioritized urgent orders, resolved exceptions (like address errors), and ensured all orders were processed within the same day.

Office and Administration » Team Collaboration

Experience: 5 - 10 years

Trained new team members on order workflows and served as the main contact for Sales, Customer Service, Art, and Accounting departments. Answered questions about orders and processes to ensure smooth operations and prevent delays. Helped teams work together efficiently to get orders shipped on time.

E-Commerce » Order processing » Order Fulfillment

Experience: 5 - 10 years

Create and manage 100+ purchase orders monthly using LibreOffice/Excel, ensuring 100 accuracy in supplier records.

E-Commerce » Shopify

Experience: 5 - 10 years

Experienced with Shopify platform for order management and basic store operations. Able to navigate product listings, process refunds, and manage customer data efficiently.

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Resolved shipping disputes and complex claims to save at-risk accounts. Achieved a 95% retention rate by providing quick, empathetic solutions to unhappy customers.

Office and Administration » Collaboration

Experience: 5 - 10 years

Worked effectively with distributed teams using Microsoft Teams, Outlook, and Zoom. Shared real-time updates on order status and collaborated on workflow improvements remotely.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig, Manila

Tests Taken: IQ
Score: 118: DISC
Dominance: 21%
Influence: 30%
Steadiness: 39%
Compliance: 9%: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

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- Jason Tonioli

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0296
Total Execution Time	0.0311

GET DATA

No GET data exists

MEMORY USAGE

1,632,640 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2334506

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0184 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2334506' LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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