Results-driven Ecommerce Operations & Customer Support Specialist with experience supporting businesses across ecommerce, customer service, logistics, scheduling, and business operations. Experienced in managing customer communications, order fulfillment, dispatch coordination, administrative support, and Shopify store operations.

SKILLS & RESPONSIBILITIES

• Customer Service (Email, Chat & Phone)
• Order Processing & Fulfillment
• Shopify Store Management
• Returns, Refunds & Exchanges
• Shipment Tracking & Delivery Updates
• Customer Complaint Resolution
• Escalation Management
• Appointment Scheduling
• Operations & Dispatch Coordination
• Client Account Management
• CRM & Database Management
• Inbox & Ticket Management
• SOP Compliance & Documentation
• Administrative Support
• Vendor & Courier Coordination
• Calendar Management
• Customer Follow-ups & Retention

ECOMMERCE EXPERIENCE

• Shopify Administration
• Product Listings & Updates
• Inventory Monitoring
• Order Management
• Customer Order Support
• Discount & Promotion Setup
• Store Content Updates
• Customer Account Management

CUSTOMER SUPPORT EXPERIENCE

• Customer Enquiries
• Ticket Management
• Refund Processing
• Replacement Orders
• Delivery Investigations
• Escalation Handling
• Customer Retention
• Relationship Management
• Complaint Resolution

OPERATIONS & ADMINISTRATION

• Service Scheduling
• Route Coordination
• Logistics Support
• Dispatch Management
• Data Entry
• Reporting
• Team Coordination
• Documentation Management
• Virtual Assistance

TOOLS & SOFTWARE

Shopify
Freshdesk
Gmail
Google Workspace
Google Sheets
Google Docs
Google Drive
Google Calendar
Microsoft Excel
Microsoft Word
Microsoft Outlook
Slack
Zoom
Microsoft Teams
Trello
Asana
ClickUp
CRM Systems
Helpdesk Platforms
Order Management Systems

KEY STRENGTHS

• Excellent Written & Spoken English
• Strong Attention to Detail
• Customer-Focused Problem Solving
• Highly Organized & Process-Driven
• Fast Learner
• Remote Work Experience
• Australian Customer Service Experience
• Professional Client Communication

Hi! I’m Jessette Ann, an experienced Customer Support Representative with a background in BPO, retail, and e-commerce customer service.

I specialize in providing reliable and customer-focused support through email, live chat, and voice, helping online businesses maintain excellent customer experiences while keeping their support operations organized and efficient.

I can assist with:

• Customer inquiries and order concerns
• Order tracking and status updates
• Returns, refunds, cancellations, and replacements
• Product and account-related concerns
• Customer complaints and issue resolution
• Email and live chat support
• Ticket management and follow-ups
• Escalating complex issues when necessary
• Maintaining accurate customer records
• Basic administrative and e-commerce VA tasks
• Product research and listing support
• Social media and basic content assistance

I have hands-on experience using Zendesk, Gladly, and Slack, and I’m comfortable learning new platforms, tools, and workflows quickly.

My experience supporting retail and e-commerce customers, combined with my background in online shopping platforms and beauty/personal-care content, allows me to understand both the customer experience and the needs of an online brand.

I’m detail-oriented, dependable, patient, and committed to resolving customer concerns professionally while protecting the brand’s reputation.

If you're looking for someone who can take care of your customers, manage your inbox, resolve issues efficiently, and provide dependable day-to-day support, I’d be happy to help your business grow.

My professional background includes:

Data Entry Clerk: Performing online and offline data encoding in an outsourcing company.

Clerk/Admin Assistant: Supporting administrative tasks at a government agency (GSIS).

Customer Service Representative: Providing email and chat support for 9 years in a BPO/Call Center.

Virtual Assistant: Managing diverse tasks since resigning from the BPO industry.

My skills include:
• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Data Mining
- Data Encoding
- Email Management
- Human Resource Management
- Research
- Microsoft Office
- Google Docs
• Customer Service & Admin Support
- Community Forum Moderation
- Chat/Email Support
- Social Media Moderation

You can contact me through email at ----------- or via skype telusjanusa.

Here's the link to my resume:

-----------

Customer service professional with 7+ years of experience across retail, billing, sales, accommodation, and aesthetics industries. Progressed from frontline customer support to Team Lead through consistent performance and multiple promotions, with experience in Quality Assurance, escalations management, team leadership, coaching and multi-channel support. Recognized for analytical thinking, attention to detail, professionalism, and collaborative approach to improving customer and business outcomes.

Customer-focused and highly detail-oriented Senior Customer Support Representative and Product Lead with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, escalations, and timely resolutions that drive customer satisfaction and retention. Recognized for strong judgment, leadership, and a deep understanding of customer needs across multiple platforms. Also experienced as a Product Lead, managing Shopify product listings, specifications, variants, pricing, descriptions, and product images while ensuring accuracy and consistency across the store.

I help organizations protect their bottom line and streamline workflows by combining technical expertise with deep-dive risk analysis to resolve complex operational challenges.

Hi! I’m a customer service professional with over four years of experience handling calls, emails, and data entry. I also have one year of experience as an administrative assistant, where I supported daily operations and helped maintain efficient workflows. In addition, I have a creative side with experience in editing videos, photos, and designing logos. I’m eager to learn new skills, adapt to new work environments, and continue delivering high-quality support and service.

Customer Support & Customer Success professional with 3+ years of experience supporting customers through email, chat, and phone.

I help businesses manage customer inquiries, maintain accurate CRM records, support onboarding, and handle day-to-day administrative tasks efficiently.

What I can help with:
• Customer email, chat & phone support
• Zendesk & ticket management
• CRM updates & customer account management
• Customer onboarding & follow-ups
• Data entry & administrative support
• Inbox & calendar management
• Reports & data processing

Tools: Zendesk, Salesforce, ChurnZero, Google Workspace, Slack, Notion, & ChatGPT.

I’m detail-oriented, adaptable, and comfortable working independently in remote environments. I focus on resolving issues efficiently while maintaining a positive customer experience.

Portfolio: -----------

Available for part-time or long-term remote opportunities.

GoHighLevel Specialist | Funnel Builder | Website Designer | CRM Automation Specialist

I help businesses turn leads into customers by building high-converting funnels, professional websites, and automated CRM systems using GoHighLevel.

With a background in 7+ years of IT Technical Support, I bring strong problem-solving skills, system troubleshooting experience, and the ability to understand and implement business processes. I combine my technical expertise with my growing skills in digital marketing automation to create solutions that help businesses capture leads, nurture prospects, and improve customer experience.

My services include:

✅ GoHighLevel (GHL) Setup & Management

- Account and sub-account setup
- CRM pipeline creation and customization
- Contact and opportunity management
- Workflow automation
- Email and SMS follow-up sequences
- Calendar booking setup
- Forms and surveys integration

✅ Sales Funnel Building

- Landing page creation
- Lead capture funnels
- Thank you pages
- Sales pages
- Funnel structure and optimization
- Mobile-friendly designs

✅ Website Design

- Modern, responsive website layouts
- Business websites for gyms, coaches, local businesses, and service providers
- Conversion-focused page design using Canva and GHL

✅ CRM & Business Automation

- Lead tracking systems
- Customer journey automation
- Appointment reminders
- Pipeline management
- Process improvement

I focus on building systems that are not only visually appealing but also designed to help businesses generate leads, organize customers, and save time through automation.

I am continuously improving my skills in GoHighLevel, HubSpot, Salesforce, CRM automation, and digital marketing strategies while bringing my IT support experience into every project.

If you need someone who understands both technology and business workflows, I can help build and optimize your digital systems.