I help businesses grow by finding and nurturing the right prospects. As a Lead Generation Specialist, I design targeted outreach strategies, build prospect lists, optimize conversion funnels, and qualify leads to ensure sales teams focus on high-intent opportunities. My goal is simple: more conversations, more conversions, more revenue.

Experienced campaign coach with a demonstrated history of developing successful strategies and leading teams to success. Adept at utilizing data-driven insights to enhance campaign performance. Currently seeking opportunities for career advancement.

Fast-learning and detail-oriented Data Entry Specialist and Virtual Assistant with experience in administrative support, legal document preparation, data management, email marketing and
customer service. Adept at handling real estate documentation, social media
campaigns, website moderation, and e-commerce operations. Strong
problem-solving skills with the ability to work independently and efficiently

I have worked as a Customer Service Representative in a BPO/call center company for 9 years doing chat and email support. I was with 3 accounts with the company. My first account is with the Xbox console. I provided technical support by helping with hardware troubleshooting and connection issues. My second account is a special project for Windows Live ID. I check and verify personal information given by customer and review it against Windows database. My last account is with Zynga providing support for games in Facebook, Zynga poker in particular. What I do is check and verify abuse reports and double check it in our database. From there, I will then d-----------, in accordance to our Terms of Service, if an account is to be banned or suspended depending on their violations.

Before entering the BPO industry, I worked for a government agency doing clerical work and data entry jobs. I have extensive experience in providing support for Government Service Insurance System (GSIS). I have provided assistance to the IT manager in updating and installing system software for the institution. Also included in the support is membership profiling, data entry, front desk support, and updating of service records, information, contracts, and payments of the institutions members.
I also have worked with an outsourcing company specializing in data encoding, doing online and offline data encoding. Then, just recently, I just finished doing admin, data entry job, analytics, email management (Mailchimp), and CMS (Wordpress) in another platform. These experiences I believe would be enough for me to get hired and land a job.
I believe that I can be an asset to any company. I fully believe that hiring me will be both beneficial to the company as well as my self. I can do work with minimal to zero supervision. I am self motivated, driven and is always focused on doing any given task. I always see to it that I give my best in everything that I do especially work related. I always try to find a way to make work easier for me and my colleagues. I always want a long term, stable commitment where I can be my best and do my best for the benefit of my employer and myself. I am trustworthy and is loyal. My last job can very well define me when it comes to being trustworthy and loyal. I am always open to learning new things and elevating my knowledge and personality as a whole. And as I have stated earlier, I always give my best at any given task and that my experience for more than 9 years will be a plus in achieving the desired output for this position.
Lastly, I am open to negotiating the rate and I can start as soon as I am hired. I can also work overtime if needed.
My skills include:
• Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
- Data Mining
- Data Encoding
- Email Management
- Human Resource Management
- Research
- Microsoft Office
- Google Docs
• Customer Service & Admin Support
- Community Forum Moderation
- Chat/Email Support
- Social Media Moderation

You can contact me through email at ----------- or via skype -----------.
Here's the link to my resume:
-----------

Hi! I’m ----------- E. ----------- a dedicated and detail-oriented Virtual Assistant with 2 year of professional experience supporting business owners, executives, and entrepreneurs in managing their daily tasks efficiently.

What I Can Do For You:
-Email & Calendar Management (organizing inbox, scheduling meetings, setting reminders)
-Data Entry & File Management (Google Workspace, MS Office, CRMs)
-Social Media Assistance (basic content scheduling, engagement, and monitoring)
-Research & Reports (market research, competitor analysis, data gathering)
-Customer Support (chat and email support, inquiries handling)
-Administrative Support (organizing documents, preparing reports, follow-ups)

Why work with me?

-Reliable, organized, and proactive
-Quick to adapt to new tools and processes
-Strong communication skills
-Committed to helping clients save time and focus on growing their business

I am passionate about providing high-quality support and ensuring that every task is completed accurately and on time. My goal is to be a valuable partner in your business, helping you stay productive and stress-free.

Looking forward to working with you and contributing to your success!

I am a freelance Virtual Assistant locally, and I've been working on a lot of things, especially in the field of Social Media with the help of AI. But foremost I'm using my own skill to perform my daily tasks as a virtual Assistant.

Hi, I’m ----------- — a results-driven Virtual Assistant and Bookkeeper with 5+ years of experience in administrative support, CRM management, bookkeeping, and customer service.

What I Do Best:
Calendar and inbox management
Contract preparation (Concord)
HR/payroll data entry (Employment Hero)
Invoicing & reconciliation in Xero
CRM updates & reporting (Insightly)<8efe80624d780eba0c6493ec45140364>Email management & coordination
Social media content posting (Instagram & small businesses)

I also manage our family’s 22-unit rental business, handling advertising, tenant screening, leasing, collections, and maintenance — keeping high occupancy and happy tenants.

Earlier in my career, I worked in hospitality and BPO roles in Singapore, Australia, and the U.S., excelling in customer service, handling high-volume inquiries, and exceeding performance targets.

I’m highly organized, tech-savvy, and proactive — I love creating systems that keep operations smooth so you can focus on growing your business.

Availability: 4 hours/day (flexible), with US/UK overlap.

Let’s work together to streamline your processes and support your success!

A results-oriented Operations Professional with a diverse portfolio spanning Healthcare, Tech, and Trust & Safety. Proven track record in leadership roles at top-tier organizations including Concentrix, Telus International, and Sitel. Expert in managing complex workflows, from DNA testing scheduling to eCommerce safety. Certified in Six Sigma and Leadership Training (iAspire), I focus on operational efficiency, quality analysis, and developing the next generation of leaders.

Hey! I’m -----------. Thanks for stopping by!

I help small businesses keep their operations organized, responsive, and running smoothly by managing their CRM, leads, outreach, and automation systems.

Over the years, I’ve supported founders, agencies, and small teams by building simple but reliable systems behind the scenes. Whether it’s managing pipelines, setting up automations, or handling follow-ups, I make sure everything works the way it should—quietly and consistently.

Here’s what I usually help with:
• CRM setup, cleanup, and pipeline organ-----------tion
• Lead generation, outreach support, and follow-up sequences
• Zapier & GoHighLevel automations (setup, fixing, & maintenance)
• Manual operations tasks that keep the business moving
• Simple funnels for lead magnets and client acquisition
• Troubleshooting when something breaks or stops syncing

My goal is to remove the small tasks and messy systems that slow you down—so you can focus on closing clients and growing your business.

If you need reliable operations support or someone who can build and maintain workflows for you, I’d love to help.

Looking forward to connecting!

???? Hi, I’m ----------- ----------- ----------- ----------- — but feel free to call me Grey.I'm a Remote Administrative Assistant with over 3 years of experience supporting businesses in day-to-day operations, logistics, and client communication. I specialize in calendar and email management, document handling, CRM updates, stock monitoring, and reporting—all while keeping things organized and running smoothly behind the scenes.???? Tools I Work With:

Google Workspace (Docs, Sheets, Calendar, Gmail)


Microsoft Office Suite


CartonCloud (for inventory/stock and consignment tracking)


Salesforce and Insightly (for CRM management)


Xero and QuickBooks (basic invoicing and payment tracking)


Canva (for quick social media and internal visuals)

I’ve also supported teams across different time zones, coordinated pickup logistics with partner stores, handled inbound sales tasks, and maintained customer records across multiple platforms. I’m highly adaptable, tech-savvy, and take pride in being dependable, detail-oriented, and calm under pressure.???? What I Can Offer:

?? Reliable support with a keen eye for detail

?? Organized file and communication management

?? Solid admin and logistics support

?? Strong written and professional communication

?? Initiative to learn and improve on the job





I’m looking to work with clients who value structure, trust, and long-term collaboration. If you need someone to keep things running in the background so you can focus on growth—let’s chat!

For more details of my working experiences, please check the following links below:

Curriculum Vitae:
-----------

Certificate of Recognition:
----------------------N6M3c?resourcekey=0-iWI2rvrBLSOTAJs8M5ndpw&usp=drive_link

Hi! I’m ----------- D. -----------, a detail-oriented Virtual Assistant from the Philippines with 3+ years of experience in US-based customer support and 2+ years in Quality Assurance. I’m organized, empathetic, and reliable, with strong communication and time management skills developed as a former working student. I’m seeking a long-term VA role where I can support clients efficiently and grow with the team.

Proficient in managing calendars, arranging travel, coordinating meetings and handling confidential information. Proven track record of streamlining processes, improving efficiency, and delivering exceptional client satisfaction.

Results-driven Virtual Assistant with 10+ years of experience in sales, cold calling, customer service, and lead generation for U.S.-based companies. Skilled in prospecting, qualifying leads, CRM management, and building strong client relationships. Known for exceeding KPIs, closing sales, and maintaining high customer satisfaction. Highly organized, proactive, and capable of supporting businesses remotely through efficient outreach and administrative support.

With more than 7 years' experience in the field of IT. If you are looking for an all-around Virtual Assistant who has experience in webhosting, experience of LAN/WAN and TCP/IP based networks, identifying and troubleshooting of minor & critical problems occurring on the Network, configuring Aruba, Juniper & Cisco Networks and strong skills in SQL development and management just send me a message!

I’m a Digital Marketing and Operations Virtual Assistant with 10+ years of revenue-driven experience in sales, CRM systems, and customer lifecycle support.

My background includes commission-only telemarketing, team leadership, and marketing operations support across coaching platforms, digital programs, recruitment firms, and commercial services. I think in conversion math and pipeline logic — not just task completion.

In digital marketing roles, I’ve supported:

• Funnel implementation (GoHighLevel, Kajabi)
• Email automation setup and segmentation
• CRM management and lead qualification
• AI-assisted content and workflow optimisation (ChatGPT, Gemini, Canva AI)
• Social media scheduling and campaign coordination
• Performance tracking and reporting

I’m systems-oriented, self-directed, and comfortable working directly with founders and small teams. I execute reliably, but I also question structure when numbers don’t make sense.

Currently focused on expanding into deeper marketing operations and automation roles while continuing to deliver clean, accountable execution.

I am a highly skilled and professional Solar Engineer with a passion for renewable energy. With a proven track record of success, I am dedicated to delivering exceptional results and exceeding client expectations. Allow me to showcase my expertise and contribute to the growth of your organization.
Key Skills:
*Proficient in utilizing industry-standard software including MS Office, Google Docs, and conducting thorough web research.
*Experienced in leveraging Adobe Photoshop to create captivating layouts and perform precise picture editing.
*In-depth knowledge and hands-on experience with cutting-edge solar design tools such as Aurora Solar, Sighten, SolarEdge Designer.
*Adept at managing relationships with sales representatives and customers through CRM software, including PipeDrive, Zoho, NetSuite, Asana, Insightly, Monday, and more.
*Outstanding problem-solving abilities, allowing for efficient resolution of complex challenges.
Strong organizational and communication skills to effectively collaborate and coordinate with cross-functional teams.
*Possess a natural curiosity, coupled with a proactive and fast-learning mindset, ensuring the ability to adapt to evolving industry trends.
*Thrive in autonomy, displaying self-motivation and the capability to work with minimal supervision.
*Committed to delivering the highest level of quality in every assigned task, consistently meeting and surpassing expectations.
*I am dedicated to continuous personal and professional development, eagerly embracing opportunities for training and acquiring new skills. As a hard-working, detail-oriented, and honest professional, I aim to establish enduring and trustworthy relationships with my esteemed clients.
Let's join forces and drive the solar industry forward, creating a sustainable future together.

As a dedicated and results-driven Data Entry Specialist and Customer Support Representative, I have effectively contributed to various projects across diverse industries by utilizing advanced skills in data entry and delivering exceptional customer support.

My approach combines analytical skills with a customer-centric mindset, ensuring that both data entry efforts and customer support activities are executed with precision and care. I am committed to delivering measurable results and exceeding client expectations in every project.

Profile Summary

Proactive Virtual Assistant | 3 Years Experience | Helping Clients Streamline Operations & Boost Productivity

Proactive and detail-oriented Virtual Assistant with 3 years of experience helping clients streamline operations, manage data, and handle administrative tasks efficiently. Skilled at boosting productivity, delivering accurate results, and ensuring smooth workflows for businesses and teams. Reliable, adaptable, and solutions-driven, committed to helping clients achieve their goals and succeed in fast-paced environments.

Skills & Tools

*Admin & Data:

Data Entry
Administrative Support
Workflow Optimization
Document Management
Record Keeping
Accuracy & Attention to Detail
Time Management
Problem Solving
Communication:

*Cold Calling<8efe80624d780eba0c6493ec45140364>Email Management
Client Communication
Customer Support
Team Coordination
Scheduling
Relationship Management

* Project & Collaboration:
ClickUp
Trello
Asana
-----------


*CRM & Productivity Tools:
Google Workspace (Docs, Sheets, Drive)
Microsoft Teams
Dropbox
Slack
Zoom
Five9
HubSpot
Salesforce
Freshdesk


Hire me and let’s achieve your goals efficiently and effectively, together!

Want your brand to stand out and drive real engagement? Let’s make it happen.

I’m a results-driven Social Media Manager with 7+ years of experience supporting and scaling small businesses, backed by a strong background in operations, technical support, and healthcare assistance.

-Experience Highlights:
3 years – Social Media Management
7 years – Small Business Support & Operations
3 years – Operational & Technical Support
2 years – Healthcare Provider Support

-What I Do Best
Social Media Strategy & Management
I help brands grow visibility, engagement, and community through strategic, consistent content across:

Instagram<8efe80624d780eba0c6493ec45140364>Facebook
TikTok
LinkedIn
Content Creation
Canva graphic design
Short-form video editing (CapCut, DaVinci Resolve)
Captions with clear CTAs
Hashtag research & content calendars
Community Engagement
Comment & DM management
Audience interaction & brand visibility growth
Analytics & Reporting
Performance tracking
Data-driven insights to improve results
Paid Ads Support
Instagram Ads<8efe80624d780eba0c6493ec45140364>;Facebook Ads

-Tools I Use
• Meta
• Hootsuite
• Buffer
• Metricool
• Notion
• Planoly
Canva
• CapCut
• DaVinci Resolve
• ChatGPT
• Predis.ai
• Google Workspace
• Microsoft Office

-What I Bring to the Table
Strategic content planning
Clean, engaging visuals
Strong attention to detail
Consistency & organization
Adaptability to trends and platform updates

Think we’re a good fit?
Let’s collaborate! Reach out via phone, email, or Upwork message.

Mobile #: -----------
Gmail: rabbivillanueva03
Instagram: rabbivillanueva

Customer Experience Analyst with over 10 years of experience in customer service and technical support for
both business and residential clients. Demonstrated expertise in complaint management, process improvement,
and customer satisfaction enhancement. Strong communicator and problem-solver with proven ability to optimize
operations, streamline workflows, and improve service quality across teams.

** Experiences:
> 2+ years remote independent contractor
> 6+ years of Corporate Sales/Administrative Experience
> 4+ years of Bookkeeping/Administrative/HR

Here's how I can help you lessen your burden:
> Proficient in Google Workspace tools
> Technology-savvy
> Proficient in MS Office tools
> Data Privacy-conscious
> Team player
> Trustworthy
> Flexible
> Willing to be trained
> Can work with less supervision

Sounds like a fit? Drop me a quick message or invite so we can schedule a Discovery Call. ;-)

Currently working for a legal team based in Austalia. I perform research for clients, manage the CRM, create invoices via XERO and Quickbooks, send out marketing emails, give updates on billing status, coordinate with the admin team, lawyers and VLA when needed. My past work experiences included real estate support (almost 5 yrs) and digital marketing (2 yrs). I'm always ready to give a helping hand where needed. I got your back. ????

I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.

Virtual Assistant | Admin Assistant

I started my career in the BPO industry. I had 4 years of experience in customer service and have held the positions like Representative, Social Media Customer Care Team Lead and QA Analyst. I have also been working as a well rounded virtual assistant for around 7 years working directly with the CEO and Director with focus on general administrative tasks and other tasks like Data Entry, CRM Management, Email Management, Content Research, Transcription and other ad hoc tasks. I am flexible and I maintain a positive work attitude.

• The Reliable & Versatile Virtual Assistant You Can Count On
• 2+ Years of Virtual Assistance Experience
• Helping You Stay Organized, Efficient, and Stress-Free

Here’s how I can help you:
• Customer Support & Chat Handling (Amazon, E-commerce, Food Delivery)
• Admin & Clerical Support
• Social Media Content Creation (Graphics, Reels, Post Scheduling)
• Basic Graphic Design (via Canva)
• Data Entry & File Management
• Manual Order Processing & Escalation Handling
• HR Assistance (Payroll, Onboarding, Timekeeping – Internship Experience)

Seems like a good fit for your social media realm?

Send me a personalized message and let's discuss how can I help you or if you're interested in discovering more about how my services could benefit your business, here's more.

Familiar and Proficient With:
• Canva
• ChatGpt
• Trello
• Notion
• Zoom
• Google Workspace
• Hubspot
• Insightly
• CapCut

2 Quick Steps to see if we're the RIGHT FIT
1. Send me a message
2. Schedule a discovery call

2 Years working as a Customer Service Representative at Concentrx.

I am a Virtual Assistant specializing in posting, editing, and commenting to support social media engagement. With hands-on experience in creating visually appealing content using Canva and editing videos through CapCut, I ensure that posts are both creative and aligned with the desired brand identity. I am skilled in maintaining audience interaction by managing comments and fostering engagement to help accounts grow.

I am adaptable and can handle changes in plan, I'm eager to learn - I love learning new things and skills. I am also hard driven. I am also direct and efficient, I'm committed in finishing the task good and promptly manner.

Back-End Guru | Lead Gen Expert | Real Estate Admin Superstar

Reliable and Efficient virtual assistant ready to help with task, emails, and more. Lets get organized and boost productivity!

I move with love. I only speak when needed and only tell truth as much as possible. I observe, analyze, and learn on whatever circumstance is given. I have experience dealing with people, not in work setting, but in real life. I have met so many people in my life: student, employee, businessman, politician, smuggler, addicts, and so on. I've been to US for cultural exchange program scholarship for a year. My only experience at work is being a student assistant in university.

I can do anything with q proper guide

- Microsoft Excel
- Statistical Review and Provide Insights
- Technical Support
- Supply Chain
- Planning/Forecasting

I am currently a Police Officer looking for a part time job. I am a computer literate and I can communicate well especially in marketing. I am graduate of Bachelor of Science in Education Major in English and a graduate of Bachelor or Science in Criminology.

Experienced and reliable with more than 16 yrs experience in customer handling. Have a strong dedication in helping customers resolved issues, by providing assistance, listens attentively, using troubleshooting resolution to evaluate technical or any problems and find an appropriate solution. Committed to providing high quality customer care to create a positive experience.

As a seasoned Google Ads Manager, I specialize in driving targeted, results-oriented advertising campaigns across Google’s vast network. With a deep understanding of paid search, display, YouTube, and shopping ads, I help businesses optimize their ad spend, increase ROI, and achieve measurable growth.

Whether you're a small business looking to build your online presence or an established brand seeking to scale, I offer tailored strategies that align with your specific goals. From keyword research and ad copywriting to campaign tracking and conversion optimization, I manage every aspect of your Google Ads account with precision and focus.

Key Services:

Campaign Setup & Management: Creating, launching, and monitoring Google Ads campaigns.
Performance Optimization: Continuous tweaking to improve CTR, Quality Score, and conversion rates.
Audience Targeting & Segmentation: Reaching the right customers through smart bidding strategies and demographic targeting.
Conversion Tracking & Analytics: Implementing tracking solutions to measure and enhance campaign performance.
Remarketing & Display Ads: Engaging potential customers who have interacted with your site or business.

With my experience and a data-driven approach, I ensure that your Google Ads budget works harder, driving valuable traffic and boosting your bottom line.

Let’s turn your clicks into customers and grow your business with precision and profitability.

WORK EXPERIENCE

Heavyshift – Texas, U.S.A.
June 2022 – Present | Part-time / Work from Home

• Support Staff
o Manage support emails, mostly related to service inquiries
and orders
o Update tasks on -----------
o Review the article content/links, quote the cost and
invoice via PayPal
o Check paid orders and follow up on the outstanding o Publish guest posts and link insertions on company-owned
websites via WordPress Elementor
o Utilize AI tool when applicable - ChatGPT
o Social media reach-outs to potential clients
o Communicate with the team via Slack
o Support the team on any tasks possible

Loghic Connect – Australia
Oct 2022 – April 2024 | Acquired Boardroo-----------dia Staff

• Digital Event Coordinator
o Same role as with Boardroo-----------dia using different platforms
o CRM – Pipedrive
o Webcast platform – Kapara and EventsAir
o Productivity – Microsoft 365
o Teamcommunication – Teams, Zoom

Boardroo-----------dia – Australia
Oct 2015 – October 2022 | Work from Home

• Client relations and Operations
o Manage client onboarding
o Create and update client profile to CRM – Insightly
o Manage support and marketing emails
o Productivity – G-Suite
o Cloud - Dropbox
o Team communication – Google Chat, Zoom
o Manages bookings for webcasting and teleconferencing services – Google forms
o Calendar management - ensure no conflict on events, operators, and relevant
tools – Google Calendar
o Book to 3rd party services as needed (Teleconference, transcript, AV supply and 3rd party operators)
o Set up webcasting links– Webcast Manager
o Format and basic image editing – Paint, Canva, free
online apps as applicable
o Create landing pages – Wix
o Collect all event details (webcast link, teleconference dial-in details, Q&A link, necessary log-ins, download links, etc) in a run sheet document for the client’s quick reference
o Monitor live webcasts and flag the operators on any issues
o Manages Q&A queue during live webcasts - LiveChat
o Sync slides with audio recordings for on-demand presentations – Webcast
Manager
o Provide post-event requirements to the clients – participants list, recordings, stats, etc.
o Invoicing – Xero
o Weekly newsletter and marketing EDMs – Sendgrid
o Social Media posting - Facebook, Linkedin, Twitter, Hootsuite, Bloomberg and Refinitiv
o Client management – understand their job requirements, provide a quote and agreement
o Following clients up for deliverables
o Reach-out to Australian Stock Exchange (ASX) companies to
offer the company services
o Research
o All-around virtual assistant


Sunpower Philippines
Jan 2014 – Oct 2015 | Laguna Technopark, Binan,
Philippines

• Technical Support Engineer
o Front liner attending phone calls and emails about technical concerns relatively to solar panels, inverters, and solar production monitoring systems.
o Update records in Salesforce
o Responsible for resolving issues and inquiries about Sunpower products
o Understand inverter errors, identify the root cause, and provide a solution
o Make sure that homeowners' monitoring is working and their system is producing as expected
o Guide the homeowners with basic troubleshooting and dispatch a technician if needed.
o Troubleshoot with the onsite technician, and run necessary tests and validate if replacement products/parts would be required
o Provide quality service on every call
o Continuous learning about Sunpower products and processes


Work From Home
May 2012 – Jan 2014


Myrtec - Australia
• Helpdesk Support
o Manage IT services to small and large companies based in Australia
o Manage service alerts, create tickets, and escalate if needed
o Interpret system and application errors/ identify critical errors versus
false positives
o Ensure all systems are running effectively. Includes monitoring and
alerting of all software and hardware issues
o Remote control of desktops and servers and automated pro-active maintenance
tasks
o Manage Antivirus and Backup Monitoring
o Review and Dispatch tickets to Engineers

Home IT service – Atlanta, U.S.A.
• Technical Support/ Customer Service Representative /VA
o Responsible for answering technical concerns for desktops, laptops, and
mobiles
o Front line agent for website development projects, understand the client
needs and escalate to website development experts
o Cold calling for Small businesses and Home-based businesses
o Job posting/ proposals on legitimate websites
o Writing technical article to be posted on -----------o Forum posting on technical sites

OptimizerHQ – New Zealand
• Customer Service Representative
o Answer inquiries about OptimizerHQ products
o Find immediate solutions to OptimizerHQ products’ problems and escalate when
needed


TeleTech Lipa
August 2008 – February 2012 | Robinsons Lipa

• Agent Support Group POC
o Monitor running metrics per interval
o Flag and provide feedback to the outliers
o Manage ASG daily huddle in the absence of the ASG Leado Responsible for Site Hygiene metrics
o Manage ASG coverage. Ensure that all agents are covered at every interval.

• Agent Support Group
o Technical Escalation lead between the contact center and HP - Must fully
understand the technical escalation process
o Technical expert - Act as a 2nd-level resource to the Front Line Agent
population
o Mentor/Advisor - Enable the front-line agents to help themselves

• Front Line Agent
o Accept calls and attend to work on any demanded time
o HP Desktop support – troubleshoot HP desktop problems
o Provides Customer satisfaction on every call
o Sell HP products (Hardware/Software) depending on the computer and customer’s
personal needs


Advance Contact Solutions, Inc
December 2006 – July 2008 | SM, Lipa City

• Technical Support Representative
o Front Line Agent
o Responsible for providing technical assistance for hardware and software
related to internet connection (VERIZON ONLINE)
o Resolved technical problems at first contact
o Configure Verizon webmail and email clients
o Educate customers on basic computer and internet use
o Provides updates for DSL orders
o Provides customer satisfaction on every call

I take pride in myself and my work, and derive considerable satisfaction from
doing an assignment well. I am a creative, detail-oriented professional
looking for opportunities to put my creative skills to use and accustomed to a
fast-paced environment where deadlines are a priority and handling multiple
jobs simultaneously is a requirement.

Over the last 6 years, I have developed a wide range of websites including
custom softwares for startup companies Small-Medium businesses to large Corporate
accounts. I enjoy a challenge and work hard to attain my goals, and I am
seeking opportunities to work fully according to project requirements from
the ground up for your business to grow.

Adept in web/desktop technologies

- Experienced Web Developer MEAN, LAMP stack, PHP, AngularJS, Nodejs, HTML, DHTML, CSS2, Javascript
- Experienced back-end programmer using MySQL, Oracle, SQLExpress, Java DB, H2 engine
- Platforms: Wordpress, Magento, Joomla, Majority of PHP based opensource projects.
- Senior Graphic Artist with Extensive knowledge in major Adobe products (Photoshop, Flash, Illustrator, Dreamweaver, InDesign, Fireworks, Acrobat, etc..)
- Data Entry, Internet Research

To improve what I have learned from school and learn more professional skills that can enhance my contributions to the company, I will try my best to be of service and determined to be an asset to the company I apply to.

patience, hardworking, humble, friendly teacher with integrity ,

I'm a multitasker and well focused on a given task. Can do excel and MS words. Been in a BPO for almost 3 years under Telco and retail account. I'm also well versed in English language.

I am a professional with over 10 years of dedicated experience in delivering exceptional customer service across various channels including calls, chats, emails, and conducting tutorials. Proven track record of resolving complex issues efficiently while maintaining a positive customer experience. Possesses a deep understanding of service sector nuances, enabling insightful problem-solving and proactive service delivery.

**Key Skills and Competencies:**
- **Multichannel Expertise:** Proficient in handling diverse customer inquiries through phone calls, live chats, and emails, ensuring prompt and accurate resolutions. - **Technical Proficiency:** Skilled in utilizing CRM systems, ticketing platforms, and knowledge bases to streamline customer interactions and maintain comprehensive records. - **Educational Support:** Experienced in conducting tutorials and guiding customers through product features, troubleshooting steps, and best practices to enhance user proficiency. - **Problem Resolution:** Known for effectively addressing customer concerns, identifying root causes, and implementing lasting solutions to improve overall satisfaction rates. - **Communication and Interpersonal Skills:** Exceptional verbal and written communication abilities with a strong emphasis on clarity, empathy, and professionalism in all interactions.
**Professional Accomplishments:**
- Successfully reduced average call handling time by 20% through implementation of efficient communication strategies. - Recognized for consistently achieving customer satisfaction ratings above 90% through proactive service delivery and personalized support. - Conducted multiple tutorials resulting in improved customer retention and increased product adoption rates.
**Personal Attributes:**
- Patient and empathetic listener committed to understanding customer needs and providing tailored solutions. - Detail-oriented with a strong focus on accuracy and quality in all customer interactions. - Proven ability to work effectively both independently and as part of a collaborative team environment.

Hello, I’m Leizl Chiu you can call me Liz. I studied Liberal Arts Major in Polsci, I have work experience in Virtual assistant and Managing Facebook Ads, Creating Content, I do email management, creating travel itinerary. I am looking forward to the opportunity to further discuss how my background, skills, and enthusiasms align with the needs of your company.

A computer engineer with more than 5 years of project management and customer service experience.

Inputs information quickly and accurately from a variety of sources into a computer database or take customer orders and enter them into a tracking system.

An experienced Broker Assistant and admin Assistant for 3 years and has 4 months of experience as a Real Estate Appointment Setter.

As a Manager, I have pioneered accounts which I have drafted and gotten approval of Quality Service plan and call flow in line with the Compliance guidelines. I implemented projects and initiatives to drive quality in all transactional interactions of the line of business under my umbrella. Moreover, I put structure on the dispute process, internal and external calibration, change management, communication platform and reporting templates to establish a more organized approach with stakeholders andbring out consistency and alignment all across support groups and front-line employees. Facilitating RCA sessions, attending weekly/monthly business review and calibration sessions, getting involved on disputes and process improvement were among the tasks I deliver religiously.

Communication skills- fluent in speaking verbal and non-verbal
Technical skills- sound knowledge of tools Microsoft Excel and Microsoft Word as well as spreadsheets
Typing skills- 60WPM
Fast Learner- willing to be trained.

Waiter of Korean restaurant

I am pro dynamic self motivated individual, responsible trusted and hardworking

Hard working

I am a content creator and passionate about digital marketing in which I used to in the past years. I am a creative in diverse arts and digital platforms. I am a versatile and multi tasker person in which I can incorporate it as a level of expertise.

Hi! You are in need of an English tutor. I am certain that i can help you. With my confidence and knowledge, we certainly will enjoy learning english.

Fast learner

I am passionate about my work.Because i love what i do,I have a steady source of motivation that drives me to do my ----------- my last job,this passion led me to challenge myself daily and learn new skills that helped me to do better work.