I am a dedicated Virtual Assistant with proven experience in real estate support and transaction coordination. I help clients stay organized, meet deadlines, and run their operations efficiently through reliable admin support, lead management, and social media management.

I have hands-on experience in transaction coordination, managing real estate deals from contract to closing. I ensure all documents are complete, deadlines are tracked, and communication between agents, clients, and third parties is handled properly.

I am also experienced in:
• Lead management and CRM organization using Lofty, BoldTrail, and Zillow
• Social media management, including content creation, scheduling, and engagement
• Admin tasks such as email and calendar management, data entry, and research
• Bookkeeping tasks such as expense tracking, invoices, and reports
• Customer support with over 4 years of experience handling email, chat, and phone inquiries

I am detail-oriented, organized, and able to handle multiple tasks without compromising quality. I am also tech-savvy and quick to learn new tools and systems.

I take pride in being reliable, easy to work with, and proactive in communication. My goal is to support your business long-term and help you stay focused on growth.

Dedicated and detail-oriented professional seeking a Virtual Assistant and Customer Service position to leverage strong organizational and communication skills in a remote work environment. Eager to contribute exceptional administrative and customer support expertise to enhance efficiency and satisfaction for both clients and customers.

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I've managed the team through several large projects. Even though I take my work seriously. I do have a good sense of humor

I help businesses and their customers solve problems, get onboarded, and get things done without the technical headaches.

With 4+ years of experience in Technical/Application Support and Implementation, I’ve supported SaaS and FinTech platforms, handled Tier 1 & Tier 2 technical issues, and worked directly with customers throughout onboarding, implementation, training, and post-go-live support.

I’ve been involved in 22+ implementation projects, supporting system setup, configuration, data migration, UAT, training, and user adoption including team-based implementations supporting 70+ end users.

I’m someone who genuinely enjoys figuring things out. When something doesn’t work, I don’t just pass it along. I investigate, verify, use the resources available to me, communicate clearly, and take ownership through resolution.

How I Can Help Your Team:
🔧 Technical & Customer Support
🚀 Customer Onboarding & Implementation
💬 Email, Chat & Phone Support
📊 CRM & Ticket Management
🧩 Troubleshooting & Issue Investigation
📚 User Training & Documentation
⚙️ Administrative & Operations Support
🔍 QA, UAT & Process Improvement
🤖 Workflow & Automation Support

Results I’m Proud Of:
▪ Contributed to PHP 500,000+ in revenue through successful onboarding and implementations
▪ Helped improve customer satisfaction from 86% to 91% through stronger training and support
▪ Successfully managed 22+ implementation projects, including independent projects and team-based implementations
▪ Supported implementations involving 70+ end users
▪ Resolved 89.9% of Tier 1 & Tier 2 issues without escalation
▪ Experienced working with remote, cross-time-zone teams and international customers

Tech Stack:
Jira ▪ Zendesk ▪ Freshdesk ▪ HubSpot ▪ Intercom ▪ Linear ▪ Postman ▪ REST APIs ▪ Webhooks ▪ SQL ▪ Splunk ▪ Kibana ▪ Confluence ▪ Notion ▪ Slack ▪ Google Workspace ▪ Make


Why Clients Choose Me:
▪ I take ownership. I don’t disappear when a problem gets complicated.
▪ I investigate before escalating. I use available resources and troubleshoot systematically before involving another team.
▪ I communicate clearly. Customers should understand what’s happening, what I’m doing, and what comes next.
▪ I learn systems quickly. I’m comfortable jumping into unfamiliar tools and figuring out how they work.
▪ I care about the process, not just the ticket. When I notice a recurring issue or inefficient workflow, I look for ways to improve it.
▪ I’m adaptable. I can work across technical support, implementation, customer service, and operational tasks depending on what the business needs.

My approach is simple:
I don’t guess. I investigate. I verify. I communicate clearly. And I follow through. I believe good support isn't just about responding quickly. It’s about understanding the problem, finding the right solution, keeping the customer informed, and making the process better along the way.

I also believe that professionalism isn't simply about what you do, it’s how you do the job.


🤝 Let’s Work Together! I’m open to full-time and part-time remote opportunities in:

💻 Technical Support
🎧 Customer Support
🚀 Implementation
📋 Virtual Assistance
⚙️ Operations

If you’re looking for someone who can understand the technical side, communicate with customers, learn new systems quickly, and take ownership, send me a message and let’s talk!

With over 6 years of experience in a Service Desk role, I have developed a strong foundation in ensuring the quality and accuracy of managed tickets and calls. I specialize in report generation, data analysis, and providing actionable insights to drive process improvements. My responsibilities extend to coordinating and facilitating client-facing meetings to align IT solutions with business needs. I bring a keen eye for detail, a user-centered mindset, and strong organizational skills—ensuring efficient task execution, clear documentation, and seamless communication between teams. I am dedicated to delivering exceptional support and continuously enhancing both user experience and operational workflows.

My name is -----------. I've worked for a financial institution for almost 5 years. I am a certified Lean Six Sigma Yellow Belt, and I am quite analytical and enjoy solving problems when they arise. I am very skilled and dependable at work, and I make every effort to meet, if not surpass your expectations. I am a native Tagalog speaker who is also skilled in written and spoken English. I am also certified in Berlitz Levels 1–4 Nihonggo. I am familiar with Microsoft Office and various financial tools such as Salesforce, Visa Resolve Online, Footprints, TSYS, Scout, and Scully Reporting. Also familiar with Slack, Neto, Maropost, Zendesk, eBay, Amazon Seller Central, Freshdesk, and WooCommerce to name a few. I have a fast learning curve & can work alone or in a team effort with minimal supervision. I am highly driven & motivated to work at the highest possible efficiency attainable and would like to venture into different working assignments like doing data entry and being a virtual assistant. I hope to hear from you soon.

Customer-focused professional with over 10 years of experience in customer service, customer experience, legal intake, and technical support. Skilled in delivering exceptional client service through phone and email, managing confidential information, handling CRM systems, and resolving complex customer inquiries. Known for strong communication, problem-solving, and organizational skills, with a customer-first approach that builds trust and enhances the overall client experience.

I am a results-oriented cold caller with excellent communication abilities and a self-assured, polished phone manner.

I help companies connect with potential customers and turn leads into possibilities by specializing in outbound calling, lead qualification, and appointment scheduling.

I am at ease managing a lot of calls, adhering to scripts while appearing natural, getting past obstacles, and establishing rapport fast.

I am aware of how crucial it is to meet daily call and conversion goals, maintain consistency, and provide correct CRM updates.

Skills & Strengths:
- Outbound cold calling & warm calling
- Lead qualification & appointment setting
- Objection handling and rapport building
- Clear English communication
- CRM data entry & call tracking
- Coachable, reliable, and goal-oriented

I'm seeking a long-term position where I can develop and help your business succeed in sales.

Customer Service & Sales Professional | Virtual Assistant | Administrative Support

Reliable and customer-focused professional with 14 years of experience in customer service and sales within the telecommunications industry. Skilled in handling customer inquiries, resolving concerns, building client relationships, sales support, and meeting performance targets.

I am highly organized, adaptable, and eager to bring my experience into a Virtual Assistant, Customer Support, Sales Support, or Administrative role. I’m a fast learner, dependable, and committed to providing excellent service while helping businesses achieve their goals.

Key Skills:

Customer Service & Support
Sales & Lead Management<8efe80624d780eba0c6493ec45140364>Email & Chat Support
Administrative Assistance
Data Entry
Client Relationship Management
Problem Solving
Communication & Organization

Available for remote and freelance opportunities.

A strategic and results-driven operations leader, I bring a solid track record in scaling and managing high-performing ecommerce and customer support operations.
I’ve led the successful launch of a new site, overseeing 800 agents across customer service, dispute resolution, and quality assurance departments. I managed a large, multi-level team structure, including 5 operations supervisors, 9 senior team leaders, and 49 team leaders, ensuring seamless coordination and peak efficiency across functions.

With deep experience in handling Shopify and PayPal disputes, I specialize in building systems that minimize chargebacks while maintaining strong customer retention. My operational strategies consistently improve resolution times, streamline workflows, and elevate customer satisfaction.

As a Chief of Staff-level leader, I work closely with executives to drive cross-functional alignment, scale remote teams, and embed a culture of accountability, innovation, and growth. I pride myself on being a proactive problem-solver, an empathetic communicator, and a catalyst for continuous improvement.

I’m a customer support and e-commerce specialist with more than 5 years of experience handling customer service through email, live chat, and phone support. I’ve worked with Shopify stores, CRM and helpdesk systems, and Amazon Web Services to manage customer inquiries, troubleshooting, order processing, and after-sales support.

I have experience working with Prime Flow, SP Lite, and CJ Dropshipping, supporting e-commerce operations and customer service processes for online brands and stores. My work included handling customer concerns, coordinating with suppliers, processing replacements, returns, refunds, exchanges, cancellations, and managing RMA cases efficiently.

I’ve supported brands including Netvue, Birdfy, Aosu, and Roxy Nails Paris. My responsibilities included resolving delivery issues, handling tracking concerns, processing replacement orders, coordinating with suppliers and fulfillment teams, troubleshooting customer concerns, and ensuring customers received timely and professional support.

My CRM, helpdesk, e-commerce, and communication tools include Shopify, Zendesk, Freshdesk, Help Scout, Zoho, Gmail, Google Workspace, Glazero, Hostinger, Stripe, Slack, -----------, WeChat, CJ Dropshipping, ParcelPanel, Track123, 17Track, Prime Flow, SP Lite, Google Sheets, Excel, Canva, ChatGPT, and other AI tools.

I’m dependable, detail-oriented, and comfortable managing high-volume customer support while following SOPs and keeping accurate records. I focus on resolving issues efficiently, creating positive customer experiences, and helping businesses keep their customer service and e-commerce operations running smoothly.

----------- ----------- ----------- stands at the forefront of the Sales industry as a Seasoned Sales Trainer and Manager , Director and an experienced Sales Representative. She’s spent the past 10 years training and managing Sales Representatives and has helped the company gain Top Sellers and contribute more revenue. A calculated risk-taker with deep tech industry knowledge, wide organizational and management skills, ----------- has championed an array of skills relative to Sales, Marketing, Organizational Development, Administration and Training which helped her grow in her profession.

Customer Experience Superstar | Team Management | AI

I am an HR and Recruitment Specialist with over 5 years of experience in end-to-end recruitment, HR operations, and employee relations, specializing in US & PH healthcare and BPO industries. I have handled both local and offshore hiring for high-volume and specialized roles, including healthcare professionals and BPO support staff.

I am experienced in full-cycle recruitment, including sourcing, screening, interviewing, and onboarding, using ATS tools such as Freshworks and sourcing platforms like LinkedIn, Indeed, and OnlineJobsPH. I am skilled in building strong candidate pipelines and supporting fast-paced hiring requirements.

In my HR Specialist role, I also managed HR operations such as administration, onboarding, offboarding, employee relations, HR reporting, and training coordination. I attended HR seminars and translated key insights into structured presentations delivered to managers and supervisors to support leadership development and team capability building.

I am a Psychology graduate with a strong understanding of people, behavior, and organizational development. I bring a structured, detail-oriented approach to HR processes and aim to help companies improve hiring efficiency, workforce management, and overall HR operations.

Hi! I'm Ivan, an Operations Support Specialist with over 5 years of experience in customer service, team leadership, process improvement, reporting, and virtual support.

I help businesses stay organized, improve workflows, and save time by combining strong operational skills with modern tools and AI automation. Throughout my career, I've managed teams, created automated reports, maintained CRM systems, documented SOPs, and supported day-to-day business operations in fast-paced environments.

I'm experienced with:

Operations & Administrative Support
Customer Service & CRM (Freshdesk & Salesforce)
Microsoft Excel (Advanced, VBA, Power Query)
AI Tools (ChatGPT, Activepieces, Google NotebookLM)
Data Analysis & KPI Reporting
Process Improvement & Documentation
Project Coordination
Virtual Assistance

I'm currently expanding my skills in Virtual Assistance, Freight Operations, Logistics Support, Transportation Management Systems (TMS), CRM, GoHighLevel & AI Automation allowing me to support businesses across multiple industries.

I'm detail-oriented, reliable, quick to learn new systems, and committed to delivering accurate, high-quality work. Whether it's organizing data, improving processes, supporting customers, or handling daily operations, I take pride in helping businesses run more efficiently.

If you're looking for someone who communicates well, takes initiative, and enjoys solving problems, I'd love the opportunity to work with you.