Audrie

Shopify Operations & Customer Support Specialist

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.73/hour ($1,120.00/month)

Bachelors degree

Last Active

September 26th, 2026 (yesterday)

Member Since

June 5th, 2023

Profile Description

Results-driven Ecommerce Operations & Customer Support Specialist with experience supporting businesses across ecommerce, customer service, logistics, scheduling, and business operations. Experienced in managing customer communications, order fulfillment, dispatch coordination, administrative support, and Shopify store operations.

SKILLS & RESPONSIBILITIES

• Customer Service (Email, Chat & Phone)
• Order Processing & Fulfillment
• Shopify Store Management
• Returns, Refunds & Exchanges
• Shipment Tracking & Delivery Updates
• Customer Complaint Resolution
• Escalation Management
• Appointment Scheduling
• Operations & Dispatch Coordination
• Client Account Management
• CRM & Database Management
• Inbox & Ticket Management
• SOP Compliance & Documentation
• Administrative Support
• Vendor & Courier Coordination
• Calendar Management
• Customer Follow-ups & Retention

ECOMMERCE EXPERIENCE

• Shopify Administration
• Product Listings & Updates
• Inventory Monitoring
• Order Management
• Customer Order Support
• Discount & Promotion Setup
• Store Content Updates
• Customer Account Management

CUSTOMER SUPPORT EXPERIENCE

• Customer Enquiries
• Ticket Management
• Refund Processing
• Replacement Orders
• Delivery Investigations
• Escalation Handling
• Customer Retention
• Relationship Management
• Complaint Resolution

OPERATIONS & ADMINISTRATION

• Service Scheduling
• Route Coordination
• Logistics Support
• Dispatch Management
• Data Entry
• Reporting
• Team Coordination
• Documentation Management
• Virtual Assistance

TOOLS & SOFTWARE

Shopify
Freshdesk
Gmail
Google Workspace
Google Sheets
Google Docs
Google Drive
Google Calendar
Microsoft Excel
Microsoft Word
Microsoft Outlook
Slack
Zoom
Microsoft Teams
Trello
Asana
ClickUp
CRM Systems
Helpdesk Platforms
Order Management Systems

KEY STRENGTHS

• Excellent Written & Spoken English
• Strong Attention to Detail
• Customer-Focused Problem Solving
• Highly Organized & Process-Driven
• Fast Learner
• Remote Work Experience
• Australian Customer Service Experience
• Professional Client Communication

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 1 - 2 years

Other Skills

Office and Administration

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Attention to Detail

Experience: 2 - 5 years

E-Commerce » Order processing

Experience: Less than 6 months

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Design » Graphic Design » Canva

Experience: 1 - 2 years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: DAET, CAMARINES NORTE

Tests Taken: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0391
Total Execution Time	0.0411

GET DATA

No GET data exists

MEMORY USAGE

1,628,552 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2760668

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0204 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2760668' LIMIT 1
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0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2760668' AND `is_private` = 1
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2760668' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2760668'
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2760668'
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0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2760668
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