Jessette

E-commerce Customer Support VA | Email & Chat Support

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.32/hour ($454.56/month)

High school diploma

Last Active

September 26th, 2026 (yesterday)

Member Since

May 29th, 2024

Profile Description

Hi! I’m Jessette Ann, an experienced Customer Support Representative with a background in BPO, retail, and e-commerce customer service.

I specialize in providing reliable and customer-focused support through email, live chat, and voice, helping online businesses maintain excellent customer experiences while keeping their support operations organized and efficient.

I can assist with:

• Customer inquiries and order concerns
• Order tracking and status updates
• Returns, refunds, cancellations, and replacements
• Product and account-related concerns
• Customer complaints and issue resolution
• Email and live chat support
• Ticket management and follow-ups
• Escalating complex issues when necessary
• Maintaining accurate customer records
• Basic administrative and e-commerce VA tasks
• Product research and listing support
• Social media and basic content assistance

I have hands-on experience using Zendesk, Gladly, and Slack, and I’m comfortable learning new platforms, tools, and workflows quickly.

My experience supporting retail and e-commerce customers, combined with my background in online shopping platforms and beauty/personal-care content, allows me to understand both the customer experience and the needs of an online brand.

I’m detail-oriented, dependable, patient, and committed to resolving customer concerns professionally while protecting the brand’s reputation.

If you're looking for someone who can take care of your customers, manage your inbox, resolve issues efficiently, and provide dependable day-to-day support, I’d be happy to help your business grow.

Top Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: Less than 6 months

Other Skills

Marketing » Content Creation » Video Content Creation

Experience: Less than 6 months

I'm jess a UGC Creator for less than 4 months from now . I create videos for the brands which i am fucoses more on Personal and Beauty care. I do believe my works could help you and your company that you can use my works in promoting your products by using it as an advertisement or for your brand campaigns. I do unboxing, Product demo Testimonials I can't wait to work with you and deliver my work before the said schedule.

Customer Support » Email Support

Experience: 6 months - 1 year

Customer Support » Chat Support

Experience: 6 months - 1 year

Marketing » Sales » Order Management

Experience: 6 months - 1 year

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: Less than 6 months

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, Cebu

Tests Taken: IQ
Score: 89

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“My life has gotten so much better. It changed my life, and I know it can change yours”

- Lukas Rohler

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0331
Total Execution Time	0.0346

GET DATA

No GET data exists

MEMORY USAGE

1,601,464 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3467314

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0194 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3467314' LIMIT 1
0.0032	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3467314'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3467314'
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3467314' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '3467314' AND hired > -1`
0.0007	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3467314' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0004	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3467314 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3467314 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3467314' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-09-27',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0005	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3467314'
0.0031	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0011	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3467314' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3467314'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3467314
csrf-token	373ad9a1dbaf2cd9348c6b3e992c6643

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_date_format	Y-m-d H:i:s
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csrf_cookie_name	csrf_cookie_name
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csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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ojadmin	JpjZkQN5A8l@^L
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT