Emerie

Insurance/Healthcare VA | Benefits, Eligibility & Authorizations | Chat/Email Spec

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

February 22nd, 2024

Profile Description

Customer Support & Healthcare VA with 5+ years of experience in BPO, insurance, and provider support. I specialize in benefits & eligibility, pre-auth coordination, claims status, PCP/provider updates, and member communications across chat, email, and inbound/outbound channels.
What I’ve Delivered

95–98% CSAT across chat/email; AHT reduction by streamlining macros and workflows.
Processed 200–300+ tickets/day during peak with first-contact resolution focus.
Coordinated benefits verification (medical, dental, vision) and pre-authorizations with accurate documentation and HIPAA-aligned handling.
Executed PCP changes, provider directory lookups (FindCare), and member advisements with clear documentation and call notes.
Worked in remote and hybrid setups using Zendesk, Salesforce, Avaya/Genesys, GSuite/MS365, EMR/EHR tools, and CRM platforms.

Tools & Skills
Zendesk, Salesforce, Intercom, Freshdesk, Avaya/Genesys, EMR/EHR, CRM, Google Workspace, Microsoft 365, Slack, ClickUp/Trello, RingCentral, Zoom, Loom; HIPAA-aware, ticket triage, macros, QA documentation, SOPs, Excel trackers.
Healthcare/Insurance Tasks I Handle
Benefits & eligibility • PCP/provider updates • Prior auth coordination • Claims status & EOB guidance • Referrals & network checks • Member onboarding emails • ID cards & address changes • COBRA/Cal-COBRA guidance (non-legal)
Work Setup
Fiber internet (backup mobile data), laptop with webcam and noise-cancelling headset. Comfortable in US time zones and 4-hour part-time shifts.
Value Proposition
I bring accuracy, empathy, and speed—balancing compliance and member experience while hitting KPIs.

Marketing » CRM » Insightly

Experience: Less than 6 months

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: 1 - 2 years

Design » Graphic Design » Canva

Experience: 2 - 5 years

Project Management » Notion

Experience: Less than 6 months

Professional Services » Medical Services » Patient Care

Experience: 1 - 2 years

Customer Support » Customer Service » Genesys Cloud

Experience: 1 - 2 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Teresa, Rizal

Tests Taken: IQ
Score: 127: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0308
Total Execution Time	0.0324

GET DATA

No GET data exists

MEMORY USAGE

1,645,320 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3270666

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0178 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3270666' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3270666'
0.0012	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3270666'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3270666' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3270666' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3270666' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3270666 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3270666 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3270666' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-09',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3270666'
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0.0011	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3270666' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3270666'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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CONFIG VARIABLES (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.11
HTTP_DNT

Emerie

Insurance/Healthcare VA | Benefits, Eligibility & Authorizations | Chat/Email Spec

Overview

Profile Description

Top Skills

Customer Support » Chat Support

Customer Support » Customer Service

Office and Administration » Google Workspace

Other Skills

Professional Services » Medical Services

Office and Administration » Communication

Customer Support » Healthcare » Electronic Health Record

Professional Services » Medical Services » HIPAA Compliance

Marketing » CRM » Insightly

Marketing » CRM » Zendesk

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Design » Graphic Design » Canva

Project Management » Notion

Professional Services » Medical Services » Patient Care

Customer Support » Customer Service » Genesys Cloud

Basic Information