I’m a customer support and e-commerce specialist with more than 5 years of experience handling customer service through
I have experience working with Prime Flow, SP Lite, and CJ Dropshipping, supporting e-commerce operations and customer service processes for online brands and stores. My work included handling customer concerns, coordinating with suppliers, processing replacements, returns, refunds, exchanges, cancellations, and managing RMA cases efficiently.
I’ve supported brands including Netvue, Birdfy, Aosu, and Roxy Nails Paris. My responsibilities included resolving delivery issues, handling tracking concerns, processing replacement orders, coordinating with suppliers and fulfillment teams, troubleshooting customer concerns, and ensuring customers received timely and professional support.
My CRM, helpdesk, e-commerce, and communication tools include Shopify, Zendesk, Freshdesk, Help Scout, Zoho, Gmail, Google Workspace, Glazero, Hostinger, Stripe, Slack,
I’m dependable, detail-oriented, and comfortable managing high-volume customer support while following SOPs and keeping accurate records. I focus on resolving issues efficiently, creating positive customer experiences, and helping businesses keep their customer service and e-commerce operations running smoothly.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
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