Hi, I'm Hana.

I have over two years of experience supporting U.S. healthcare providers under Medicare Advantage and Group Medicare plans. My experience includes insurance verification, benefits and eligibility verification, prior authorizations, medical claims, billing inquiries, claims resolution, and provider support.

Throughout my career, I've worked in customer-facing roles where communication, problem-solving, and professionalism were essential. I enjoy helping people find solutions, building positive relationships, and ensuring every interaction is handled with care and accuracy.

In addition to my healthcare background, I have experience in AI-powered video production, content creation, video editing, Canva design, and the use of AI tools to streamline workflows and enhance productivity. I enjoy combining creativity and technology to create engaging content while continuously learning new tools and techniques.

My background also includes administrative support, operations coordination, documentation management, and customer service in both healthcare and hospitality environments.

I am currently seeking remote opportunities in healthcare support, customer service, customer success, administrative support, virtual assistance, and related roles where I can continue to grow professionally while making a positive impact.

With over four years of experience in customer service, working across technical, healthcare, and sales accounts. I’m passionate about providing support that’s not only efficient but also empathetic, making sure clients feel heard and valued. Along the way, I’ve built strong skills in CRM tools, voice and chat platforms, and client relations, and I genuinely enjoy solving problems and earning trust. I’m quick to learn, adaptable to new systems, and currently expanding into virtual assistance and language teaching, bringing both professionalism and a people‑focused approach to everything I do.

Medical Virtual Assistant & Healthcare Administrative Specialist

I help U.S. healthcare providers streamline daily operations, improve patient satisfaction, and eliminate administrative bottlenecks.

With specialized experience across Cardiology, Rheumatology, and Pharmacy Benefit Management (Optum), I bring deep expertise in eClinicalWorks, OfficeAlly, insurance verification (Medicare A-D), and prescription refill management. Certified in HIPAA compliance and equipped with a strong background in customer psychology and clear communication, I strive to deliver efficient, patient-centered service in every interaction.

Tags: Medical Receptionist, Front Desk Specialist, Patient Relations and Scheduling Coordinator, ECW, EclinicalWorks, SpectrumVoip, Cardiology.

To obtain a Medical Biller or Healthcare Virtual Assistant position where I can leverage my expertise in patient onboarding, insurance verification, and claims processing, combined with 5 years of BPO experience in customer service, sales, and technical support, to ensure accuracy, compliance, and timely reimbursement while providing outstanding patient support.

Detail-oriented and reliable professional with a background in healthcare BPO, data entry, quality assurance, customer service, and administrative support. Proficient in handling records, processing information, maintaining accuracy, and using various healthcare and business tools. A fast learner with strong organizational skills, excellent attention to detail, and a commitment to providing efficient and high-quality support.

I’m an HR professional and recruiter with 7 years of experience helping companies find and support the right people. I’ve worked on end-to-end recruitment, onboarding, credentialing, and employee support, and I enjoy making processes smoother and more people-friendly. I’m also hands-on with customer service and digital tools, which helps me adapt quickly and bring creative solutions when needed. What motivates me most is connecting people to opportunities where they can grow, while helping businesses build strong and reliable teams.

If you need someone who can manage patient or client communication, keep records organized, and make sure nothing gets missed — I can help.

I support healthcare and legal teams by handling administrative tasks, managing communication, and keeping daily operations running smoothly without constant follow-up.

I have a strong background in customer support, where I handled 100+ requests per day across phone, email, and chat. This helped me build the ability to manage multiple priorities, communicate clearly, and stay organized in fast-paced environments.

I also supported a COVID-19 associate hotline for a U.S.-based account, where I handled inbound calls related to health concerns, documented cases, and assisted with emergency leave coordination. This required accuracy, confidentiality, and proper handling of sensitive information.

In addition, I worked as an Administrative Assistant in an Australian immigration law firm where I:

Prepared legal documents using templates
Managed case files and client records
Tracked requirements and deadlines
Coordinated with clients and internal teams

I have also completed training as a Medical Virtual Assistant, where I gained knowledge in patient coordination, scheduling, documentation, and working in structured healthcare environments.

WHAT I CAN HELP YOU WITH

Medical Support
Patient communication (calls, email, follow-ups)
Appointment scheduling and coordination
Medical records organization
Intake and documentation support

Legal Administrative Support
Document preparation using templates
Case file management
Tracking deadlines and requirements
Client communication and follow-ups

General Administrative Support
Inbox and email management
Task coordination and follow-ups
Data entry and record tracking
Basic scheduling and coordination

TOOLS I’VE USED
Google Workspace | Microsoft Word | Excel | Asana | Slack
Shopify | Gorgias | Reamaze | Zendesk | Richpanel
Migration Manager | PandaDoc | Front

HOW I WORK
I take ownership of tasks from start to finish
I follow through without needing reminders
I keep communication clear and professional
I adapt quickly to new systems and workflows

WHAT YOU CAN EXPECT
Organized records and smooth workflows
Clear communication with patients or clients
Tasks completed on time
Reliable day-to-day support

If you need someone who can handle communication, stay organized, and support your operations in a medical or legal environment, I’d be happy to help.

I'm Ian, a US Registered Nurse (New York license) and a Philippine Registered Nurse with over 10 years of experience in US healthcare operations, chronic care management, oncology support, and payer services. I've worked directly with Optum Global Solutions, iSupport Worldwide, and Visaya KPO - supporting US patients, physicians, and healthcare teams.

Here's what I bring to your practice or healthcare organization:

Telehealth & Remote Patient Support — Telephonic care coordination for high-risk, multi-comorbidity patients under CMS Chronic Care Management (CCM) standards.

Medical Virtual Assistance — Referrals, provider scheduling, appointment reminders, and insurance follow-ups

Care Coordination & Case Management — Health assessments, care gap interventions, medication reviews, and interdisciplinary team collaboration

US Payer Operations — Claims, benefits inquiries, SLA management, and payer compliance (UnitedHealth/Optum experience)

Operations & Team Leadership — Managed teams of nurses and healthcare advocates; built processes for quality and performance

I hold Lean Six Sigma Greenbelt–Blackbelt training and certifications in Project Management, which means I don't just complete tasks, I improve the systems around them.

I'm detail-oriented, HIPAA-conscious, fluent in English, and experienced in working with US-based physicians, clinic managers, and healthcare executives. I treat your patients and your business with the same level of professionalism.

I build the systems, so you can focus on the vision.

Hi! I’m Vanessa. I partner with CEOs of small-to-medium businesses to turn daily "manual chaos" into a smooth, automated engine. Whether you are in Healthcare, Real Estate, or running a busy Agency, I am the "operational glue" that keeps your team moving forward.

What I can do for you and your team:
* Automate your workflow: I use ----------- and Zapier to save you hours of manual work. I recently built an automation that helped a client generate $15k in just 2 weeks.
* Manage your Healthcare Ops: I’m an expert in multi-state Medicaid (GA, NC, SC, VA, OH) and RCM, ensuring zero billing leakage.
* Lead your team: I’ve managed global teams to a #1 Worldwide Ranking and was awarded Supervisor of the Year for my results.
* Fix your Database: I specialize in auditing HubSpot, Follow Up Boss, and Bitrix24 to ensure your leads actually convert.

I’m not just looking for a checklist of tasks; I’m looking to own your operations so you don’t have to. If you need a "Fixer" who is reliable, transparent, and ready to scale, let’s talk.

Have communication skills, tech savy, work ethics, responsible, and professional.

I have 6+ years of experience in Customer service and sales in Medical, e-commerce, and telecommunications account.

I am very meticulous, likes to double check my work before submitting my work. I like progress and believe that we can learn everyday.

Helping businesses deliver excellent customer service and efficient day-to-day operations.

I'm a Customer Service and Operations Professional with over 5 years of experience supporting businesses in financial services, healthcare, e-commerce, and logistics. My background includes customer support, virtual assistance, back-office operations, administrative support, data entry, and dispatch coordination.

I'm experienced with Microsoft Office, Google Workspace, Salesforce, Genesys, Outlook, Gmail, Microsoft Teams, Zoom, ChatGPT, Canva, CRM, and ticketing systems. I quickly adapt and am willing to learn new tools and processes.

I'm known for being dependable, organized, having transferable skills, and being detail-oriented. I communicate effectively, work well in fast-paced environments, and take pride in delivering accurate, high-quality work. I'm available for full-time, long-term opportunities and look forward to helping your business grow.

Experienced customer service professional with a strong background in telecommunications, technical support, sales, and healthcare services. Skilled in managing client accounts, resolving technical issues, and delivering exceptional customer experiences.