I'm a U.S. healthcare-focused Medical Virtual Assistant with over 3+ years of experience supporting insurance verification, prior authorization, claims/denial resolution, referral management, and EHR chart management for physical therapy and Medicare Part D operations.
Most recently, as a Patient Care Coordinator for a physical therapy and sports performance practice in Texas, I managed the full patient journey from referral to visit — running verification of benefits (VOB) for Medicare, Medicare Advantage, Tricare, Medigap, Humana, Aetna, UnitedHealthcare, and BCBS before the initial evaluation, processing prior authorizations and referrals for PT codes, and tracking every plan of care through signature, coordinating with referring physicians via fax and phone until fully executed. I handled full-cycle intake and scheduling, including OR/ASC pre-op coordination, waitlist and same-day cancellation management, and recall outreach for inactive patients. On the documentation side, I printed, scanned, and uploaded every signed patient document — IDs, insurance eligibility reports, Medicare Secondary Payer forms, direct access disclosures, health history and consent forms — directly into HiBridge (formerly Virtual Sally), including patient-facing video check-ins and virtual intake through the platform, keeping every chart clean, complete, and correctly categorized.
Before that, I supported Medicare Part D (PDP) operations for WellCare Health Plans, a Centene company, in a high-volume, CMS-regulated environment — educating 445,000+ members on formulary tiers and out-of-pocket costs, processing prior authorization and step-therapy exceptions, investigating and resolving denied prescription drug claims down to root cause (billing codes, NPI mismatches, formulary exclusions), and logging 100% of interactions in Salesforce CRM with full HIPAA compliance.
Core skills: Verification of Benefits (VOB) · Prior Authorization · Denial Management & Claims Processing · Referral Management · Plan of Care Tracking & Signature Follow-Up · Patient Intake & Registration · Scheduling & Calendar Management · Document Management & EHR Chart Organization · Inbound/Outbound Patient & Insurance Calls · Patient-Facing Video Calls (HiBridge) · HIPAA Compliance · Revenue Cycle Support
Systems & tools: HiBridge (Virtual Sally), Prompt Health, ModMed EMA, DrChrono, Practice Fusion, SimplePractice, Salesforce CRM, Availity, NaviNet, Optum/UHC Portal, Waystar, pVerify, Cover-----------ds, SRFax, eFax, Updox, RingCentral, Genesys Cloud CX
I'm known for building the systems that keep a practice's workflow from falling behind — including a milestone-based tracker I built for referral and plan-of-care follow-up that kept signed documents from slipping past 30 days. I'm looking for a long-term role where I can bring that same ownership to your insurance verification and EHR operations from day one.