Jeannette

Medical Virtual Assistant | HIPAA Certified Healthcare Virtual Assistant | Payer

mark as hired

Overview

Looking for any work (8 hours/day)

at $6.49/hour ($1,280.00/month)

Bachelor's degree

Last Active

September 19th, 2026 (2 days ago)

Member Since

April 3rd, 2026

Profile Description

As a HIPAA-compliant Healthcare Virtual Assistant with over 5 years of experience supporting healthcare providers, I enjoy helping practices stay organized, improve their workflows, and take care of the insurance-related tasks that can take valuable time away from patient care.

I specialize in insurance eligibility and benefits verification, prior authorizations, claims follow-up, appeals, payer communication, and revenue cycle support. For more than 5 years, I have handled eligibility and benefits verification and prior authorization requests for multiple patients on a daily basis. I’m used to working in a high-volume environment where I need to manage multiple patient accounts, review coverage and benefits, check authorization requirements, follow up on pending requests, and communicate with insurance companies and providers to make sure the necessary information is obtained and documented accurately.

I also have experience reviewing claim issues, working on denials and appeals, coordinating with payers, and following up on outstanding balances and claims. My goal is always to help prevent avoidable delays and denials while making sure insurance and patient information is accurate and up to date.

Over the years, I’ve worked closely with healthcare providers, insurance companies, and patients to answer coverage questions, explain benefits, resolve claim issues, and navigate payer requirements—all while maintaining HIPAA compliance and protecting patient information. I’m comfortable working with multiple healthcare and payer systems, including ASPEN, Revolution EHR, EyeCloud Pro, TriZetto, Availity, UHC, myCGS, and EyeMed.

What I enjoy most is being the reliable support behind the scenes so healthcare professionals can spend more time focusing on their patients. I take pride in being dependable, detail-oriented, proactive, and able to manage multiple tasks while maintaining accuracy.

If you’re looking for a Healthcare Virtual Assistant with strong experience in insurance verification, benefits verification, prior authorizations, claims support, and payer communication, I’d love to connect and see how I can help your practice.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I handle multiple chat conversations simultaneously (2–3 at a time), assisting customers with account verification, coverage inquiries, and claims concerns. I deliver accurate, timely resolutions while following policies and maintaining data privacy, consistently meeting quality and response time metrics.

Customer Support » Insurance » Medical Insurance

Experience: 5 - 10 years

I have experience handling high-volume calls, assisting customers with account verification, coverage questions, and claims-related concerns. I ensure accurate resolutions by following guidelines and policies while maintaining strict data privacy. I consistently meet performance metrics for response time, accuracy, and quality, while also supporting inquiries through chat when needed.

Professional Services » Medical Services » HIPAA Compliance

Experience: 5 - 10 years

I have experience working in medical services while strictly adhering to HIPAA compliance standards. I handle sensitive patient information with confidentiality, ensuring secure verification, documentation, and communication at all times. I follow established protocols and privacy guidelines to protect data, while providing accurate support for coverage, claims, and authorization-related concerns.

Other Skills

Customer Support » Insurance » Prior Authorization

Experience: 5 - 10 years

I have experience in insurance customer support focused on prior authorization, reviewing requests for medical procedures and medications based on CPT guidelines and payer policies. I ensure accurate documentation, coordinate with providers, and follow coverage requirements to secure timely approvals while maintaining compliance and service efficiency.

Professional Services » Medical Services » Medical Knowledge

Experience: 5 - 10 years

I have professional experience in medical services, applying strong medical knowledge to support eligibility verification, benefits review, and claims resolution for BCBS accounts. I regularly work with CPT guidelines and Evidence of Coverage (EOC) to process prior authorizations and manage appeals accurately. This experience allows me to clearly communicate complex medical and insurance information to patients and providers while ensuring compliance and efficient service delivery.

Customer Support » Insurance » Insurance Verification

Experience: 5 - 10 years

Over 5 years of payer-side experience supporting Anthem Blue Cross Blue Shield, specializing in patient eligibility and benefits verification for healthcare providers. Experienced in reviewing Evidence of Coverage (EOC), interpreting health plan benefits, confirming copays, deductibles, coinsurance, out-of-pocket maximums, and prior authorization requirements. Skilled in researching member benefits, navigating payer systems, resolving insurance-related inquiries, and communicating accurate, HIPAA-compliant information to support providers in making informed treatment and billing decisions.

Professional Services » Medical Services » Denial Management

Experience: 5 - 10 years

I have experience in denial management within medical services, reviewing denied claims, identifying root causes, and processing appeals using CPT guidelines and EOC. I ensure proper documentation and medical justification to support claim resolution while maintaining compliance and efficiency.

Office and Administration » Email Management

Experience: 5 - 10 years

**Email Management Experience** In my healthcare provider services role, I managed a high volume of professional email communications with patients, healthcare providers, and internal teams regarding insurance-related inquiries. I responded to questions about claim status, invoices, eligibility and benefits, prior authorizations, payment concerns, and other healthcare insurance matters in a timely and accurate manner. I ensured that every email was handled with professionalism while maintaining strict compliance with HIPAA regulations and organizational privacy policies. I was responsible for safeguarding protected health information (PHI), verifying authorized recipients before disclosing information, and documenting communications appropriately. My experience strengthened my written communication skills, attention to detail, and ability to provide clear, accurate, and empathetic support while managing multiple email cases efficiently in a fast-paced healthcare environment.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pavia, Iloilo

Tests Taken: IQ
Score: 98: DISC
Dominance: 40
Influence: 14
Steadiness: 18
Compliance: 28: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0014
Controller Execution Time ( Jobseekers / Info )	0.0366
Total Execution Time	0.0390

GET DATA

No GET data exists

MEMORY USAGE

1,631,040 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4885128

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0190 seconds) (Show)

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0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

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