Healthcare professional with a Bachelor of Science in Medical Technology and over 2 years of experience supporting U.S. healthcare operations, complemented by 1 year of direct patient-facing experience as a Phlebotomist. Skilled in clinical data abstraction, medical documentation, quality assurance, EMR/EHR systems, patient information management, and HIPAA-compliant handling of protected health information. Trained in Practice Fusion, patient registration, appointment scheduling, chart review, SOAP notes, ICD-10 documentation, referrals, prior authorizations, and other healthcare administrative workflows. Detail-oriented, dependable, and adaptable, with a strong commitment to accuracy, confidentiality, and providing efficient support to healthcare teams.
Healthcare Virtual Assistant
June 2026 – Present
• Support healthcare administrative and operational tasks, including chart preparation, data entry, documentation, and patient record management.
• Manage patient appointments and schedules using the ModMed calendar, ensuring accurate and organized scheduling.
• Assist with EMR migration from Nextech to ModMed, including data organization, verification, and accuracy checks.
• Manage incoming and outgoing faxes, patient records, and administrative documents according to practice workflows.
• Handle patient communication and follow-ups through Klara.
• Prepare financial reports and cash deposit logs for accurate tracking and reconciliation.
• Maintain HIPAA compliance and confidentiality when handling patient, financial, and practice information.
• Perform quality checks and administrative follow-ups to maintain accurate and organized records.
Clinical Data Abstractor / Quality Analyst
Tenet Healthcare | October 2023 – June 2026
• Reviewed and abstracted clinical information fro-----------dical records for multiple U.S. healthcare facilities, with a primary focus on stroke cases.
• Validated clinical documentation and data for completeness, accuracy, consistency, and timeliness.
• Used Cerner EMR, IQVIA, and ImageTrend to review, abstract, and validate clinical and registry data.
• Applied American Heart Association Get With The Guidelines stroke measures and established U.S. healthcare quality standards when reviewing patient records.
• Identified missing, inconsistent, or noncompliant documentation and followed up with appropriate healthcare facilities for clarification or correction.
• Supported facilities in meeting documentation and data requirements for stroke center certification.
• Managed cases across multiple facilities and registries while meeting strict deadlines and maintaining quality standards.
• Performed quality assurance checks and data validation to ensure reliable clinical information for reporting and registry submission.
• Assisted with updates to data elements and Cerner mapping based on workflow and documentation requirements.
• Served as a resource for trainee Quality Analysts and supported tea-----------mbers with clinical data abstraction and documentation questions.
Phlebotomist
Singapore Diagnostics | May 2022 - May 2023
• Performed blood collection while providing professional and compassionate patient care.
• Assisted with clinic operations, including patient scheduling, reception, billing, and administrative tasks.
• Coordinated home-service appointments and assisted patients with scheduling and service-related concerns.
• Maintained appropriate handling and organization of patient information and laboratory-related documentation.
• Assisted with inventory monitoring and supply management.
• Supported social media content and promotional materials using Canva.
Medical Scribe Training
Completed two months of medical scribe training
• Received hands-on training in clinical documentation, medical terminology, SOAP notes, and structured clinical note preparation.
• Practiced preparing clinical notes from provider recordings, transcripts, and rough/source notes.
• Documented patient history, symptoms, review of systems, assessments, plans, and other clinical information according to established formats.
• Reviewed documentation for completeness, accuracy, spelling, grammar, and consistency.
• Developed familiarity with clinical documentation workflows and accurate organization of provider information.
Healthcare Virtual Assistant Training
• Completed comprehensive training in healthcare virtual assistance, medical administrative workflows, and remote healthcare support.
• Received training in Practice Fusion and electronic health record workflows.
• Practiced appointment scheduling, referral coordination, patient forms, and administrative documentation.
• Received training in SOAP notes, review of systems (ROS), patient history, and medical terminology.
• Gained exposure to prior authorization processes, billing workflows, and healthcare administrative procedures.
• Trained in professional communication, call handling, scripts, VoIP systems, and remote work tools.
• Practiced maintaining HIPAA compliance and protecting patient confidentiality when handling healthcare information.
Education
Bachelor of Science in Medical Technology
[Far Eastern University] | [-----------]
Technical Skills
Cerner EMR • Nextech • Modernizing Medicine (ModMed) • Klara • Practice Fusion • Microsoft Excel • Microsoft Office • Canva • Clinical Documentation • Medical Data Abstraction • Quality Assurance • EMR Data Verification • Chart Preparation • Appointment Scheduling • HIPAA Compliance
