Jennifer

Customer Support & Scheduling VA | Medical & Ecommerce Experience

Verified

mark as hired

Overview

Looking for part-time work (5 hours/day)

at $4.15/hour ($500.00/month)

Associates degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

August 3rd, 2021

Profile Description

I am a Customer Support and Scheduling Specialist with 9 years of experience in customer service, medical coordination, technical scheduling, and e-commerce support.

I have handled customer inquiries through phone, email, and chat while maintaining professional communication, organization, and fast response times.

My experience includes:

Customer support and email/chat assistance
Appointment and patient scheduling
Insurance verification and medical coordination
Work order and technician scheduling
Shopify customer support
Refunds, exchanges, and order tracking
Administrative and CRM support
Technical support and issue resolution

Tools and platforms I have used include:

Shopify
Microsoft 365
Outlook & Gmail
Slack & Microsoft Teams
Zoom & Google Hangouts
Dialpad
8x8
Helpscout
Simpro
Jar Portal
Max
CRM and scheduling platforms

I am detail-oriented, adaptable, organized, and committed to providing excellent customer service and efficient support for clients and teams.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

Customer Support » Insurance » Medical Insurance

Experience: 6 months - 1 year

Office and Administration » Microsoft Outlook

Experience: Less than 6 months

Scheduling and using this for our interaction both our clients and team.

E-Commerce » Order processing

Experience: 6 months - 1 year

Software » HelpScout

Experience: Less than 6 months

Accounting » Simpro

Experience: Less than 6 months

Office and Administration » Calendar Management » Scheduling

Experience: 1 - 2 years

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: cebu, Cebu

Tests Taken: IQ
Score: 109: DISC
Dominance: 28
Influence: 8
Steadiness: 28
Compliance: 36: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0277
Total Execution Time	0.0291

GET DATA

No GET data exists

MEMORY USAGE

1,612,848 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1700499

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0166 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1700499' LIMIT 1
0.0022	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1700499'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1700499'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1700499' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '1700499' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1700499' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1700499 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1700499' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1700499'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0019	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1700499' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1700499'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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