Hi! I'm Krisjeren, a dedicated and experienced remote professional with over 9 years of combined experience in team management, administrative support, executive assistance, customer service, and technical support.
I've worked with Australian-based companies and local clients across different industries, so I'm well-used to working across time zones, adapting to different communication styles, and delivering quality work consistently — with or without close supervision.
Here's what I can do for you:
Admin & Executive Support — Calendar and schedule management, email and inbox handling, appointment booking, data entry, document preparation, and general day-to-day admin tasks.
Email, Live Chat & Customer Support — High-volume inquiry handling, complaint resolution, billing and order concerns, case management, and CRM documentation across Salesforce, Zendesk, Freshdesk, and HubSpot.
Technical Support — Tier 1 IT troubleshooting, connectivity issues, account support, and accurate issue logging and follow-up.
Team Management & Coaching — Supervising agents, monitoring KPIs, quality checking, workflow coordination, escalation handling, and coaching tea-----------mbers to hit performance targets.
QA & Operations — I've improved reporting accuracy from 70% to 95%, reduced team errors by 60%, and helped agents increase compliance scores by 40% — so I bring real operational value beyond just task execution.
Tools I use: Google Workspace, Microsoft 365, Salesforce, Zendesk, Freshdesk, HubSpot, Notion, Asana, Trello, ClickUp, Calendly, Slack, Zoom, Canva, Zapier, -----------, ChatGPT, and more.
I'm a fast learner, easy to communicate with, and I take my work seriously. I show up, I follow through, and I make sure things get done right.
If you're looking for someone reliable who can hit the ground running — let's talk!