8 years of experience as Medical Biller and Virtual Assistant. I am passionate, detail-oriented, accountable, and have the ability to work well with different personalities by way of excellent communication and interpersonal skills.

Sales Operations and Client Services Leader with more than 24 years experience in the field on Sales, Customer Service combining BPO (US and British Accounts), Retail, B2B and Insurance industry including industries for
SaaS, IT, Logistics, and Consumer Goods,
ensuring SLA-driven service delivery and measurable ROI.
Had history of training as training manager as well. Highly communicative and experienced in the field of planning and processes improvement and execution like Change Management. Strengths in strategic planning, efficiency and team building.
With strong leadership, analytical and problem solving skills. Experience in Annual Financial Budgeting and forecasting as well. Advocate for Coaching and mentoring. Able to communicate well and effectively with Clients with strong relationship building.

Well known in Insurance specifically Personal/Commercial lines: Dwelling and Homeowners

I am an active and results-driven professional with
a Bachelor’s degree in Business Administration, majoring in Operations
Management. I have an extensive experience in sales, recruitment, customer relationship
management, property management, and business management across different
industries, including B2B services, financial services, real estate, and
travel. I have a proven track record of meeting sales targets, successfully
leading recruitment efforts, and managing client relationships.

Highly motivated
and customer-oriented professional with over 5 years of combined experience in Customer Service, Reservations Management, and Gaming Operations. Proven
ability to handle client inquiries, manage bookings, process payments, and
coordinate with multiple departments to ensure smooth operations. Skilled at
adapting to diverse tasks, multitasking in high-pressure environments, and
delivering exceptional client experiences. Well-suited for both Customer
Service Representative and Virtual Assistant role.

Hi, I’m Theresa. Hire me if you need someone who doesn’t just assist but runs your operations like a system.

I am a high-level Virtual Assistant and Operations Specialist with 3+ years of experience supporting US-based clients and managing end-to-end business operations across admin, finance, insurance, and social media.

I don’t wait for instructions; I organize chaos, fix workflows, and make sure nothing falls through the cracks.

WHAT I CAN DO FOR YOU (ALL-IN-ONE SUPPORT)

-Executive Assistance (Email, Calendar, Scheduling, Inbox Management)
-Full Admin & Operations Support (ClickUp, SOPs,Workflow Management)
-Bookkeeping & Financial Tracking (QuickBooks, Invoicing, Expense Reports)
-Social Media Management (Content Scheduling, Captions, Engagement)
-Graphic Design & Content Creation (Canva, CapCut)
-CRM & Client Management (HubSpot, Salesforce)
-Data Entry, Reporting & Excel Dashboards
-Research & Lead Generation
-Customer Support (Email, Chat, Calls)
-Insurance Operations Expert (Policy processing, client follow-ups, medical screening, documentation)

EXPERIENCE THAT SETS ME APART

US Remote VA | Admin + Operations + Creative Support (2025–2026)
-Managed calendars, email, CRM, bookkeeping, social media, content creation, and project workflows for a US client using ClickUp, HubSpot, QuickBooks, Canva, and PostFlow.

Insurance Operations Team Lead (Prulife UK | 3 Branches)
-Handled full insurance processing cycle—from client onboarding, policy documentation, medical screening, follow-ups, invoicing, reporting, to sales tracking and branch coordination.

TOOLS I MASTER

ClickUp | Google Workspace | Microsoft Excel | QuickBooks | HubSpot | Salesforce | Canva | CapCut | Slack | Trello | Intercom | Hubstaff | PostFlow | Flodesk

WHY HIRE ME

Because I bring ONE PERSON who can replace multiple roles:

*Admin Assistant
*Bookkeeper
*Social Media Manager
*CRM Specialist
*Operations Coordinator

I work fast, think ahead, and take ownership like an in-house operations manager, not just a VA.


If you want someone who is organized, reliable, proactive, and can run your backend operations without micromanagement, hire me.

As a versatile professional with a background in teaching and design, I excel in delivering complex concepts clearly, designing engaging lesson plans, and fostering inclusive educational environments. My design expertise includes innovative visual creation, user-friendly interface design, and meticulous attention to detail. With strong communication, project management, and adaptability skills, I effectively bridge educational insight and creative design.

Great work ethics, have a very good time management. I already have experience working under Dental insurance company through BPO industry.

I am a detail-oriented and reliable Virtual Assistant with hands-on experience in administrative support, customer service, and data processing. I currently work as an Insurance Processor and Front Desk staff, where I handle client inquiries, process documents accurately, and manage daily office operations.



I specialize in:

• Data entry and record management

• Email and chat support

• Customer service and client communication

• Administrative tasks and reporting



I am highly organized, a fast learner, and committed to delivering accurate and high-quality work. I can work independently, follow instructions well, and meet deadlines consistently.



I am looking forward to helping your business run smoothly and efficiently.

Multidisciplinary Training, Learning Development, and Operations Professional with extensive experience in maritime education, competency-based training, and curriculum development aligned with international standards such as STCW, MARINA, OPITO, and GWO. Experienced in leading training delivery, course development, assessment systems, and learning operations across classroom, simulator-based, and digital learning environments.

Skilled in instructional design, LMS course development, and scenario-based training, with a strong background in research, regulatory compliance, and training accreditation processes. Brings leadership experience from roles in training management, maritime research and development, consultancy, teaching, and mentoring, with a strong focus on improving learning systems, operational efficiency, and organizational capability.

Experienced virtual assistance and customer support professional. With a strong background in

appointment setting, administrative support, client care and technical support. Proven ability to manage

calendars, documentation, handle escalations, and support team performance through coaching and

process improvement. Highly organized, detail-oriented, and effective in remote environments, with a

strong commitment to operational efficiency and service excellence.

I’m a customer support and operations professional with over 5 years of experience helping businesses manage their day-to-day support and backend tasks efficiently.
I’ve worked with e-commerce, telecom, healthcare, and service-based accounts, handling customer communication, order management, billing concerns, and CRM updates. I’m comfortable managing high volumes of emails and tickets while keeping responses clear, timely, and professional.

What I can help you with:
• Email and chat customer support
• Order processing, refunds, and tracking follow-ups
• CRM management and data entry
• Scheduling and administrative support
• Maintaining organized records and workflows

I’m known for being reliable, detail-oriented, and easy to work with. I take ownership of my tasks, stay organized, and make sure nothing falls through the cracks. I’m also quick to learn new tools and adapt to different systems.

Tools & Platforms:
Salesforce • Zendesk • Google Workspace • Microsoft Excel • CRM/Ticketing Systems

If you’re looking for someone who can support your operations and provide consistent, quality customer service, I’d be glad to help.

Experienced Cold Caller specializing in ACA Health Insurance and Home Improvement campaigns. 4+ years making-----------outbound calls daily using CallTools, Convoso, and ViciDialer. Expert in live transfers, appointment setting, and qualifying prospects for roofing, solar, and window replacement. Consistent top performer in lead generation and closing deals. Available for night shift, full-time. Fast learner and reliable.

I am a dedicated and detail-oriented Virtual Assistant with experience supporting U.S.-based businesses in insurance, e-commerce, administrative support, customer service, and data annotation.

Throughout my career, I have handled insurance quoting, policy servicing, CRM management, customer support, appointment setting, document management, and administrative tasks using platforms such as EZLynx and AgencyZoom. I also have experience with e-commerce listing and inventory management using Vendoo, cross-listing products across multiple marketplaces, product research, and online store support.

In addition, I have worked on AI data annotation projects involving image and video annotation, ensuring accuracy and consistency while meeting project guidelines and deadlines.

I am highly organized, detail-oriented, and a fast learner who enjoys improving workflows and adapting to new systems. Whether supporting clients in insurance, e-commerce, customer service, or AI projects, I am committed to delivering reliable, high-quality work and building long-term professional relationships.

Let go of the menial task below which are holding you back from growing your business.
TOOLS AND SOFTWARE EXPERIENCE
-Salesforce
-Vagaro
-AWS
-Workiz
-Uleads
-Canva
-Capcut
-Photoshop
-Illustrator
-Slack
- Field Nation
- Work Market
-Google Workspace
-Microsoft Office

SERVICES
-Dispatching
- Recruitment
-Customer Service
-Virtual Assistance
-Executive Assistant
-Administrative Support
-Social Media Outreach
-Graphic Design
-Video Editing
Lets talk on how i can support your business! ????