I am a Customer Service and Administrative Professional with over 3 years of experience supporting U.S.-based clients across customer service, property management, and business operations. My background includes handling inbound calls, emails, and support tickets, resolving customer concerns, maintaining accurate records, and providing administrative assistance in fast-paced remote environments.
In my current role supporting HOA and property management operations, I manage homeowner, vendor, and board member inquiries, coordinate maintenance work orders, update homeowner records, process administrative requests, and assist with day-to-day operational tasks. I have experience working with property management platforms such as Vantaca, Propertyware, and Propertymeld, as well as various CRM and communication tools.
I am highly organized, detail-oriented, and capable of managing multiple priorities while maintaining excellent customer service. Proficient in Google Workspace, Microsoft 365, Zendesk, Kustomer, Trello, Jira, and other business applications, I am committed to helping teams stay organized, improve processes, and deliver exceptional support to clients and stakeholders.
