As a seasoned Support Specialist, I thrive on helping clients navigate challenges and achieve satisfaction. With years of experience in Customer Service, including expertise in Saas, Web Hosting, and E-Commerce, I have developed a well-rounded skill set that enables me to deliver compassionate, clear, and efficient support.

Experienced in Workforce Management, Social Media Marketing, and Graphic Design. I help businesses boost efficiency, grow their online presence, and create eye-catching visuals that align with their brand.

Detail-oriented Workforce Analyst, Workforce Scheduler, and Data Analyst with experience in staffing, scheduling, workforce
analytics, operational reporting, and performance tracking. Skilled in managing workforce data, dashboards, and schedules
while identifying discrepancies and improving process efficiency. Proficient in Excel, Google Sheets, reporting, and workforce
analytics, with strong collaboration across Operations, HR, and Management.

Early-career HR and Administrative Professional with experience at Cebu Pacific Air and Marriott Hotel Manila. Experienced in HR administration, employee support, document processing, data entry, records management, coordination, reporting, and handling confidential information.

I hold a Bachelor of Tourism Science and Management degree specializing in Travel and Tours. I’m open to remote opportunities in HR/Admin, Virtual Assistance, Administrative Support, Travel Assistance, Customer Support, and related roles.

I’m organized, detail-oriented, dependable, and comfortable learning new tools and processes. I’m looking for a long-term opportunity where I can use my existing experience while continuing to grow professionally.

Care Advisor :
Client Advocacy: Understanding client needs and matching them with appropriate care services.
Communication: Clear and compassionate communication with clients, families, and healthcare providers.
Problem-Solving: Addressing client concerns quickly and efficiently.
Knowledge of Healthcare Services: Familiarity with in-home care, assisted living, and healthcare systems.
Organizational Skills: Managing multiple client cases, documentation, and follow-ups.
Empathy and Patience: Building trust with vulnerable individuals and their families.

Caregiver Recruiter:
Talent Sourcing: Identifying and attracting qualified caregivers through job boards, referrals, and outreach.
Interviewing Skills: Assessing candidates for skills, background, and personality fit.
Compliance Knowledge: Understanding certifications, background checks, and legal hiring requirements.
Onboarding Coordination: Ensuring smooth hiring, training, and orientation processes.
Relationship Building: Maintaining ongoing rapport with caregivers to promote retention.
Time Management: Handling multiple open positions and recruitment deadlines.

I want to be known as a dependable, compassionate, and resourceful professional who listens deeply, acts with integrity, and always goes the extra mile to connect people with the care or support they need. Whether working with clients or recruiting caregivers, I strive to create a positive impact through empathy, efficiency, and excellence in service

Open to new opportunities. Let’s connect!

I’m a data-driven professional with 15+ years of experience in BPO, including extensive experience in Workforce Management (WFM), Real-Time Management, scheduling, data analysis, and Executive/Business Intelligence Research.

I work with data and information every day—whether that means making sure staffing is aligned with demand, identifying gaps in coverage, analyzing trends, or conducting detailed research and verifying information from multiple sources.

📊 Workforce Management & Operations

I have hands-on experience supporting multiple LOBs and managing time-sensitive staffing requirements, including:

• Workforce scheduling and shift planning
• Forecasting and staffing analysis
• Real-time / intraday management
• SLA and staffing coverage monitoring
• Shrinkage and schedule adherence analysis
• PTO, VTO, overtime, and schedule adjustments
• Trend analysis and staffing reports
• Identifying staffing gaps and operational risks
• Excel-based reporting and data analysis
• Coordination with Operations and other stakeholders

I have worked with Spectrum WFM, IEX, Five9, Genesys Cloud, EWFM, and Gorgias.

🔎 Research, OSINT & Lead Generation

I have 6 years of professional experience in research and intelligence, supporting technology and cybersecurity-focused companies.

My experience includes B2B lead generation and prospect research, using LinkedIn and other reliable sources to identify companies, decision-makers, executives, and potential business opportunities.

I specialize in:

• Lead Generation & LinkedIn Research – finding targeted companies, prospects, and C-level decision-makers
• OSINT & Executive Research – researching and verifying executive backgrounds, career history, affiliations, and professional activities
• Company Intelligence – analyzing companies, including business model, leadership, products, industry, competitors, revenue, funding, financial information, and corporate structure
• Due Diligence & Data Verification – cross-checking information across multiple sources to ensure accuracy
• AI-Assisted Research – using AI to speed up research, analyze large amounts of information, extract key insights, and improve research workflows while manually validating important findings

💻 What I Can Help With

Whether you need someone to manage your workforce schedules, analyze operational data, conduct detailed OSINT research, build research databases, verify information, or handle recurring data and reporting tasks, I can work independently and adapt to your processes.

I’m detail-oriented, comfortable working with large amounts of information, and used to working with strict deadlines, changing priorities, and client-specific requirements.

My goal is simple: accurate data, reliable research, and work you can actually use to make decisions.

I am a reliable and detail-oriented professional currently working as a Real Time Analyst, with experience in monitoring operations, managing data, and ensuring workflow efficiency. While I am new to the Virtual Assistant role, I bring strong organizational skills and the ability to support daily business operations effectively.

In my previous and current roles, I have handled purchase order management, supplier coordination, real-time monitoring, and data reporting. I am experienced in tracking performance, maintaining accurate records, and using tools like Excel and Google Sheets to analyze and organize data.

I am known for being consistent, proactive, and dependable, with strong problem-solving and communication skills. I am eager to transition into a Virtual Assistant role where I can apply my experience, continue learning, and contribute to a team in a long-term and stable work environment.

Real-Time Analyst | Data & Performance Reporting Expert (Excel)

I help real estate professionals stay organized, keep transactions moving, and deliver a smooth client experience.

I have 5+ years of hands-on experience in real estate administration and client support, with experience handling documentation, loan applications, title transfer requirements, customer service, marketing support, and day-to-day coordination. I have also managed a team of 4 members.

I have also an experience that includes workforce management for an international company, where I was responsible for monitoring deliverables, coordinating workloads, tracking performance, and helping ensure team targets were met.


I am negotiable on the price and willing to start the work once landed. I am available five days a week, 8 hours a day. I am very much willing to be a part of your business and render my extra mile.

Workforce Experienced / Email & Chat Support / Data Entry
Experienced Administrative Support and Support Specialist dedicated to keeping business operations organized and providing exceptional customer care. Skilled in email management, live chat support, data entry, and everyday administrative workflows to help business owners streamline operations and retain satisfied customers.