Rod

Workforce Analyst

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.71/hour ($1,120.00/month)

Bachelor's degree

Last Active

October 3rd, 2026 (2 days ago)

Member Since

March 25th, 2024

Profile Description

Detail-oriented Workforce Analyst, Workforce Scheduler, and Data Analyst with experience in staffing, scheduling, workforce
analytics, operational reporting, and performance tracking. Skilled in managing workforce data, dashboards, and schedules
while identifying discrepancies and improving process efficiency. Proficient in Excel, Google Sheets, reporting, and workforce
analytics, with strong collaboration across Operations, HR, and Management.

Top Skills

Experience: 5 - 10 years

▪ Managed weekly scheduling, API dashboard uploads, leave requests, shift changes, and staffing concerns, coordinating with Agents, Managers, and Management. ▪ Created and maintained daily, weekly, and monthly operational reports, including sales, Success Rate, and Agent Performance reports. ▪ Maintained historical sales data and performed data validation to ensure accurate and reliable reporting. ▪ Prepared and monitored Agent Incentive and Allowance Reports, providing management with accurate workforce and performance data for decision-making.

Experience: 5 - 10 years

▪ Managed end-to-end workforce planning, staffing, scheduling, attendance tracking, and real-time workforce management for an assigned Line of Business (LOB). ▪ Monitored staffing levels, schedule adherence, attendance, call activity, and daily sales, identifying gaps and coordinating timely solutions. ▪ Developed weekly/monthly performance reports, workforce trackers, reporting templates, and dashboards using Google Sheets. ▪ Enforced workforce policies and conducted new-hire orientations on attendance, scheduling, adherence, and workforce procedures.

Other Skills

Basic Information

Age
29
Gender
Male
Website
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Address
QUEZON CITY, METRO MANILA
Tests Taken
None
Government ID
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