Detail-oriented Workforce Analyst, Workforce Scheduler, and Data Analyst with experience in staffing, scheduling, workforce
analytics, operational reporting, and performance tracking. Skilled in managing workforce data, dashboards, and schedules
while identifying discrepancies and improving process efficiency. Proficient in Excel, Google Sheets, reporting, and workforce
analytics, with strong collaboration across Operations, HR, and Management.
Experience: 5 - 10 years
▪ Managed weekly scheduling, API dashboard uploads, leave requests, shift changes, and staffing concerns, coordinating with Agents, Managers, and Management. ▪ Created and maintained daily, weekly, and monthly operational reports, including sales, Success Rate, and Agent Performance reports. ▪ Maintained historical sales data and performed data validation to ensure accurate and reliable reporting. ▪ Prepared and monitored Agent Incentive and Allowance Reports, providing management with accurate workforce and performance data for decision-making.
Experience: 5 - 10 years
▪ Managed end-to-end workforce planning, staffing, scheduling, attendance tracking, and real-time workforce management for an assigned Line of Business (LOB). ▪ Monitored staffing levels, schedule adherence, attendance, call activity, and daily sales, identifying gaps and coordinating timely solutions. ▪ Developed weekly/monthly performance reports, workforce trackers, reporting templates, and dashboards using Google Sheets. ▪ Enforced workforce policies and conducted new-hire orientations on attendance, scheduling, adherence, and workforce procedures.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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