Experienced and highly motivated professional with **4+ years of experience in customer service, sales, healthcare support, virtual assistance, reservations, and administrative operations**. Skilled in handling customer inquiries, resolving complex concerns, managing records and documentation, coordinating schedules, processing transactions, and providing efficient day-to-day administrative support.

I have experience working with **healthcare accounts, sales operations, short-term rental management, data annotation, and remote work environments**, giving me a strong ability to adapt to different industries, systems, and customer needs. I am **detail-oriented, organized, dependable, and comfortable working independently or as part of a team**.

I bring strong communication, problem-solving, time-management, and customer relationship skills, with a proven ability to remain professional and composed while handling high-volume and time-sensitive tasks. I am a **fast learner who is comfortable learning new software, CRM platforms, and business processes**, and I am committed to delivering high-quality work and an excellent customer experience.

I am currently seeking a **remote opportunity where I can use my customer service, administrative, sales, and virtual support experience to contribute to a growing organization while continuing to develop professionally.**

I'm an operations-focused Virtual Assistant and Automation Specialist with nearly 8 years of experience in a BPO and back-office environment, where I progressed into a Senior Supervisor role while handling multiple teams, projects, accounts, and industries.

My strongest areas are AI and workflow automation, Shopify and Amazon e-commerce operations, data management, Excel/Google Sheets automation, customer support, administration, and project coordination.

I don't just perform repetitive tasks — I look for ways to make the process faster and more efficient.

One example was a Shopify-based dropshipping project where order processing originally took around 3 hours because orders had to be manually recreated for the supplier. I built a Google Sheets + Google Apps Script automation that reduced the workflow to approximately 5 minutes, with the employee only needing to perform a final review.

I also built an automated payroll system from scratch using Google Sheets and Apps Script, processing biometric attendance information for approximately 100 employees.

During an HR staff member's maternity leave, I also handled the recruitment process from job posting, examinations, interviews, orientation, and training, contributing to approximately 50 hires.

My e-commerce experience includes Shopify, dropshipping operations, Amazon Seller Central, product and listing management, inventory, order processing, fulfillment, returns, refunds, reporting, and marketplace operations.

I also have approximately 5 years of professional experience in photography and videography and have incorporated generative AI into my creative workflow. I've worked with tools including ChatGPT, Gemini, Midjourney, Sora, Runway, Kling, Veo, Flux, Leonardo, Canva AI, Photoshop Generative Fill, and CapCut AI.

I'm comfortable working independently, troubleshooting problems, learning new systems, and taking ownership of processes rather than waiting for instructions for every step.

Available for full-time or part-time work. Flexible with schedules and time zones. Starting at $5/hour.

I am a Registered Electrical Engineer with experience in electrical and electronics design for residential, commercial, industrial, and high-rise building projects. My core skills include electrical system design, load calculations, preparation of schedules of loads, single-line diagrams, electrical drafting using AutoCAD, lighting design using Dialux, and auxiliary systems design such as FDAS, CCTV, Voice and Data, IPTV, and PABGM. I am proficient in tools such as AutoCAD, Revit, Dialux Evo, Bluebeam Revu, Planswift, and Microsoft Office applications.



In addition to my engineering background, I also have experience in data visualization, ETL processes, and prompt engineering for AI systems, which strengthened my analytical, problem-solving, and communication skills.



As a worker, I want to be known as reliable, detail-oriented, and committed to delivering high-quality results. I take ownership of my work, ensure compliance with applicable standards and codes, and continuously seek opportunities to learn and improve. I value teamwork, professionalism, and clear communication, while maintaining a strong focus on accuracy, efficiency, and client satisfaction.

I am a statistics major with experience in data analysis, visualization, and handling large datasets. I use Excel, Python, SQL, and R to extract insights and present data. I also contribute to academic research, applying statistical methods to real-world problems. I am dependable, detail-oriented, and committed to producing accurate, high-quality work.

Operations and Executive Support professional with 5+ years of experience driving business operations, client success, and quality assurance across fast-paced eCommerce and direct-to-consumer businesses. Experienced in streamlining workflows, managing CRM systems, coordinating order fulfillment, and optimizing operational processes that improve efficiency, customer experience, and cross-functional execution. Detail-oriented, proactive, and adaptable, with a proven ability to support executives, implement scalable systems, and deliver operational excellence in remote environments.

Excel & Google Sheets Specialist focused on dashboards, reporting automation, and data analysis.

I am a BS Mathematics graduate with experience working as a Reporting Analyst, Admin Assistant, and Finance Control support. My work focuses on collecting, organizing, and analyzing data to create clear and actionable reports that support business decisions.

I specialize in building efficient spreadsheet systems using Microsoft Excel and Google Sheets, including dashboards, automated reports, templates, and data visualizations.

Skills & Services

• Excel dashboards and reporting systems
• Google Sheets automation and reporting
• Data analysis and data visualization
• KPI and performance tracking dashboards
• Data cleaning and spreadsheet structuring
• Financial and operational reporting

Portfolio / Work Samples:
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Knowledge in the basic use of Salesforce, Expert in Microsoft Office applications, Expert in Research and Economic analysis, Knowledgeable in the use of Canva ( a graphic design tool), and can speak elementary French.

I am a detail-oriented and results-driven Data & Reporting Specialist with experience in Quality Assurance, performance reporting, customer experience, sales, and operational support. I specialize in transforming data into clear, actionable insights that help teams improve performance, maintain quality, and make better business decisions.

My core strength is Advanced Excel, including PivotTables, Macros, VBA, formulas, and dashboard development. I also have hands-on experience with Tableau and Power BI for creating interactive dashboards, KPI reports, and performance visualizations. I enjoy turning complex datasets into easy-to-understand reports that tell a meaningful story.

With 4+ years of Quality Assurance experience, I have monitored and evaluated performance, reviewed processes for accuracy and compliance, identified trends and root causes, and provided insights to support coaching and continuous improvement. My background in customer service, banking/financial services, and sales also gives me a strong understanding of customer experience and operational performance.

I have additional knowledge of SQL and BigQuery, which supports my ability to work with, analyze, and interpret larger datasets. I also hold a Lean Six Sigma White Belt Certification and apply process improvement principles to help reduce errors, improve workflows, and increase operational efficiency.

Key Strengths

• Data Analysis & Reporting: Performance analysis, KPI tracking, trend analysis, operational reporting
• Advanced Excel: PivotTables, advanced formulas, Macros, VBA, dashboards, data management
• Data Visualization: Tableau, Power BI, Excel dashboards and interactive reports
• Quality Assurance: Quality monitoring, process compliance, performance audits, root cause analysis
• Customer Experience: Customer performance insights, service quality monitoring, process improvement
• Sales & Operations: Sales performance reporting, operational support, productivity monitoring
• Data Quality: Data validation, accuracy checks, reconciliation, reporting integrity
• Process Improvement: Lean Six Sigma, workflow optimization, error reduction
• Database & Analytics: SQL, BigQuery, data extraction and analysis

Professional Strengths

• Critical thinking and problem-solving
• Strong attention to detail and data accuracy
• Analytical and results-oriented mindset
• Clear communication of data and insights
• Cross-functional collaboration
• Ability to translate complex information into practical business insights

I am passionate about turning data into meaningful stories that drive action. I bring together my experience in data reporting, quality assurance, customer experience, sales, and operations to help businesses understand their performance, identify opportunities, and make smarter, data-driven decisions.

I build the data infrastructure Amazon sellers and e-commerce brands run on — from raw API pull to live Looker Studio dashboard, fully automated, with zero manual exports.

I'm a Data Automation Expert. My specialty is Amazon seller data (SP-API, Ads API, Brand Analytics), and I extend the same pipelines across Walmart, Instacart, Criteo, and GA4 for multi-channel brands. If your team still stitches CSVs together to answer "how did we do last week?", I replace that with infrastructure that just runs.

What I build:
- Automated ETL — Amazon SP-API + Ads API and multi-channel sources into a clean, scheduled BigQuery warehouse that maintains itself
- Looker Studio dashboards — P&L, PPC (ACOS/TACOS), inventory coverage, Brand Analytics SQP
- Workflow automation (n8n) — alerts, scheduled reports, cross-platform syncs
- AI-augmented reporting — Claude-powered workspaces so your team asks data questions in plain English, no SQL required

Selected work (anonymized):
- DTC kitchen brand — full Amazon P&L + PPC + SQP dashboard; eliminated ~half a day of manual reporting every week
- Global travel brand — one dashboard across 12 NA + EU marketplaces, USD- and VAT-normalized
- Omnichannel beverage brand — Amazon, Walmart, Instacart, Criteo + GA4 + SPINS retail-scan unified into one command center

I own the entire chain — API integration to warehouse to dashboard to automation — so there are no handoffs and no manual steps. Google Data Analytics Certified.

Portfolio + live dashboards: -----------