Cybersecurity professional with experience in security monitoring, i----------- investigation, and log analysis. Skilled in VAPT, threat detection, and basic i----------- response. Familiar with SOC tools and best practices, with a detail-oriented approach to improving threat detection.

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I'm Cliffton and I'm 40 years old. With 5 years of experience at Canadian & US MSP Companies, I’m ready to bring top-tier quality service to your Customers again. With proven results, I can help your service grow and reduce your workloads while meeting your performance standards.

Here are the list my expertise in the following areas.

Window Server
Pre & Post Configuration (-----------Edition)
Active Directory Managing & Administration (DHCP, TCP/IP, DNS, GPO)
New User Profile Creation & Termination (AD & O365)
Hardware IT Asset Management
Password Reset,Disable/Enable
Promoting DNS and Forest
Mapping Folder & Print Server Management
Managing Security Groups,OUs & User Access Permission
RAID Setup,Backup Disaster & Recovery
Virtualization: HyperV and VMware
System Health Monitoring
Windows Update Service (WSUS)
Analyzing logs using Event Viewer

We also manage this type of Saas cloud technology, like
Office 365/Google Workspace Managing & Administration
Azure Active Directory Managing & Administration
Exchange Online Management & Administration
Intune Managing & Administration (Enrollment & Unenrollment of Device)
SharePoint & OneDrive (Managing User Access Permission and Sync Issues)

Network, Email & Social Engineering Security Best Practices
Enforcing SSO,2FA/MFA (Duo Management Web-Based) Conditional Access &
Enable risk-based sign-in policies
Analyzing logs and blocking multiple suspicious login attempts. Enforcing RBAC and PIM

Other Adhoc Tasks
Troubleshooting Work Station Common Login Issue
Account Lockout/Disabled
Domain Trust Relationship Error
We can't sign you with this credential because your domain isn't available
The Security Database Does Not Have Computer Account

Server & Workstation Setup & Troubleshooting
VPN Setup and Troubleshooting
Application Assistance & Installation
Outlook Setup & Troubleshooting
Basic troubleshoot Network Firewall Security (Fortinet & Sonic wall device)
Troubleshooting connectivity both LAN & Wireless
Printer Connectivity Issues and setting up a scan folder or scan-to-email
WAP & CCTV Camera Setup & Troubleshooting
UTP structural cabling and line tracing
Troubleshooting No Boot, No Video, No Internet, No Sound, No Power

Ticket Management
Ticket Prioritization based on Impact & Urgency (P1, P2, P3 & P4)
Proper Documentation, Escalation & Team Coordination of Tickets to the right Department

Tools Used
Remote Desktop connection (Splashtop for Business, ScreenConnect, Anydesk, & Teamviewer)
RMM: Halo PSA,ConnectWise Automate & N-able
Ticketing: ConnectWise Manage & HaloPSA
Communication: Slack,Teams & Whatsapp
Let’s connect and I’m excited to contribute to the service of your company.

I am an undergraduate with a Bachelor of Science in Information Technology who is ready to test my skills in the work field. I am currently doing Video Editing as a side hustle, so I am proficient in using Video Editing Software (Premiere Pro). I am a hardworking person who gets the job done at the right time. I am motivated to learn new things, explore new heights, and always give excellent performances.

My name is Elizander Allan Dejaño, and I currently reside in General Trias, Cavite, Philippines. I am 28 years old and hold a bachelor's degree in computer science from Cavite State University, Silang Campus. I have nearly one year of L1 experience with Unisys, where we handle password resets for our clients, troubleshoot software issues, manage VPNs such as Zscaler and Cisco AnyConnect, and address problems with network and hardwired printers. Our main tools include Bomgar for remote sessions and Active Directory for managing user accounts.
I have almost two years of experience in total. As an L2 technician, I typically manage our clients' Microsoft accounts and oversee their DUO authenticators. Additionally, I have experience deploying Adobe licenses, creating group policies, and possess a strong foundation in Active Directory, along with basic knowledge of Azure Active Directory. I also have experience with Amazon WorkSpaces, including creating VDIs for users, and I utilize the Amazon WorkSpaces console as my primary tool for management.
I have advanced knowledge of network and hardwired printers, as well as software and hardware troubleshooting. I possess basic knowledge of the SonicWall firewall and experience using Cisco Umbrella for whitelisting and blacklisting websites. I also use AppRiver for Office 365 license deployment and manage MFA for our end users. I have a basic understanding of some PowerShell scripts, such as how to connect to Exchange and manage mailbox permissions.

Hi! I’m -----------—an IT Support Specialist with solid hands-on experience in Service Desk, IT Administration - MSP, and technical support across international brands such as Sonesta, Prudential GBTS, Dollar General, Amazon UK D2, and more.
Over the years, I’ve become known for being the kind of person who doesn’t just fix issues—I solve problems with patience, clarity, and a genuine desire to help. My former managers often described me as a “leader, friend, and buddy” on the team because I’m proactive, easy to work with, and someone who builds strong working relationships. I’ve always believed that professionalism doesn’t need to be stiff—being approachable and supportive goes a long way in creating a healthy workflow.
Here are some achievements I’m proud of:
?? Top 5 Performer for 11 consecutive months supporting Dollar General (HCL Tech)

?? Successfully handled high-volume support for global teams across different time zones

?? Provided IT Admin and Service Desk support with Edge Communications for the Sonesta brand

?? Experienced in Office 365, Active Directory, SharePoint, OneDrive, MS Teams, Outlook, remote tools, ticketing systems, and general troubleshooting

?? Strong background in customer service from both BPO and IT environments

?? Known for being proactive, reliable, and calm under pressure—based on testimonials from my previous manager
I’m introverted by nature but highly effective in communication, especially when assisting users, explaining technical issues clearly, and collaborating with a team. I always take criticism professionally and use it as fuel for growth.
If you’re looking for someone who’s dependable, easy to work with, and committed to delivering quality IT support—I’d love to work with you.
Let’s build something together. ????

I'm an IT Service Desk professional with over 10 years of experience in technical support and customer service, including the last 5 years providing IT support for enterprise users across the US and Canada.

I specialize in diagnosing and resolving hardware, software, network, VPN, Microsoft 365, Active Directory, email, printer, and account-related issues through phone, chat, and remote support. I have extensive experience handling incidents, documenting resolutions, managing service requests, and ensuring SLA compliance while delivering excellent customer service in a fast-paced environment.

Throughout my career, I've worked closely with end users to troubleshoot technical issues, perform user account administration, password resets, access provisioning, software installation, and basic network troubleshooting. I'm experienced in ticket management, root cause analysis, knowledge base documentation, and collaborating with internal teams to resolve complex technical problems efficiently.

My background in customer service and escalation management has strengthened my communication, problem-solving, and conflict resolution skills, allowing me to explain technical concepts clearly to non-technical users while maintaining a high level of customer satisfaction.

I am dependable, detail-oriented, and committed to continuous learning. I thrive in remote environments, adapt quickly to new technologies, and enjoy solving technical challenges that help users stay productive.

**Core Skills**
• IT Service Desk / Help Desk Support
• Technical Troubleshooting
• Windows 10 & Windows 11
• Microsoft 365 Administration
• Active Directory User Management
• VPN & Remote Desktop Support
• Hardware & Software Support
• User Account Administration
• Incident & Service Request Management
• Ticketing Systems
• SLA Management
• Remote Support
• Knowledge Base Documentation
• Customer Support & Escalation Resolution
• Excellent English Communication

I'm currently seeking a long-term remote IT Service Desk or Technical Support role where I can leverage my technical expertise, customer-focused approach, and commitment to delivering reliable IT support.

I am an L3 IT Support Engineer and Cloud Administrator at Tarilon Technology Services, with more than seven years of experience delivering high-quality technical support across global environments. My background spans advanced troubleshooting and system analysis, and I am currently responsible for cloud administration, endpoint management, and maintaining secure IT environments for MSP clients.

Previously, at Endpoint Clinical, I served as a key technical resource for users of IRT (Interactive Response Technology) systems—handling complex operational issues through SQL investigation and deep system analysis.

My foundation was built at Wipro, where I progressed from IT Service Desk to Remote Desktop Support (L2) and ultimately became a Subject Matter Expert. These roles strengthened my ability to manage escalations, mentor teams, and resolve issues that require both technical depth and strong communication.

I’m driven by continuous learning, disciplined execution, and the commitment to help users and teams work more effectively. I am dedicated to delivering analytical, customer-centric solutions—particularly in environments that value secure, scalable cloud architecture and proactive technical leadership.
I am an IT Helpdesk and Technical Support Specialist with 9 years of experience providing frontline and SME-level support for hardware, software, and connectivity issues. I’ve worked in fast-paced support environments, assisting end users and clients while ensuring issues are resolved efficiently and clearly.
As a Subject Matter Expert (SME), I handle complex and escalated tickets, support PSA-based workflows, follow SLAs, and document solutions to improve resolution time and service quality. I collaborate with internal teams, assist with process improvements, and help ensure consistent support standards.
I am known for being reliable, detail-oriented, and patient, with strong communication skills and a customer-first approach. I adapt quickly to new systems and continuously work on improving my technical skills.

Detail-oriented IT and Security Operations professional with over five years of experience in IT operations, cybersecurity, network, and system administration. Experienced in identity and access management across Microsoft Entra ID (Azure AD), Google Workspace, AWS, Azure, and Google Cloud Platform (GCP). Strong background in security controls, incident response, vulnerability management, and system hardening to support compliance and operational stability. Skilled in cloud environment management, endpoint security, employee onboarding and offboarding, and resolving escalated IT and security issues. Certified Google Workspace Administrator and CCNA.

Ticketing Systems: Jira, Manage
Engine
Cloud & Security Tools: AWS, Duo,
Lansweeper, Datadog, KnowBe4,
1Password, OnDMARC, SecureTrust.
Advanced Troubleshooting: Software,
hardware, and network issues.
Microsoft Administration: Active
Directory, Azure AD, Office 365, Intune,
Defender.
Endpoint Security: Experience with
CrowdStrike and Cylance.
SIEM: Datadog
Virtualization & Networking: VMware,
PfSense firewalls, Cisco
routers/switches.
Software Expertise: Microsoft Office
Suite, Adobe Creative Cloud, Zoom.
Operating Systems: Windows (all
versions), MacOS, Ubuntu.
Certifcation: ISC2 CC

• Knowledgeable in Active Directory/Active Roles. This includes but not limited to provisioning and creating user accounts, working with active directory groups. Creating shared mailboxes and distribution lists and etc.
• Knowledgeable in ServiceNow ticketing system. This includes in user’s side (customer) and IT side. Creating/working with ServiceNow forms based from the clients request.
• Knowledge in using PowerShell Scripting.
• Experience in serviceNow tickets including the workflow.
• Experience analyzing requests/event and i----------- related to IT Field in both customer facing issues and IT Security.
• Knowledge working in Citrix environment. This includes troubleshooting.
• Knowledge in SCCM tools and Vshpere
• Experience in handling customers this is through phone calls, chats and emails.
• Knowledge in 0356 applications. This includes troubleshooting.

My outgoing personality, creativity, extreme eagerness to learn, my experience, and my completed education make me a strong candidate for a job position related to Information Technology.

I am a graduate from Georgia College, an Information Technology student and I am writing to seek job opportunities that will further enhance my knowledge and abilities towards customer service and information technology. I am a conscientious person who works hard and pays attention to detail. I'm a hardworking person, quick to pick up new skills, a team player and eager to learn from others.

I have been working for almost 7 years in IT Service desk industry. I am knowledgeable on using MSP tools such as active directory on creating an account, creating a group membership, password modification including attributes editor and many more. I am also aware of how to create, modify, and delete an account in 0365 admin center or on the exchange server (On prem).

I am confident that I can offer you the quality of work, diligence, communication, and problem-solving skills that you are seeking. Thank you for taking the time to consider this application and I look forward to hearing from you in the future.

I am an IT professional with over 6 years of experience in Network Operations Center (NOC) environments and Managed Service Providers (MSPs), providing reliable technical support for US-based clients. I have extensive experience working after-hours US shifts and thrive in fast-paced environments where I can work independently with minimal supervision.

My background includes monitoring and managing critical IT infrastructure, handling P1/Priority 1 incidents, coordinating with internal teams, external vendors, and ISPs to ensure timely resolution, and maintaining high service availability. I am experienced in incident management, problem management, post-mortem documentation, and escalation procedures.

I am proficient with Microsoft 365, Active Directory, ServiceNow, LogicMonitor, SolarWinds, PagerDuty, Cireson, Kaseya, LiveConnect, PowerShell, Power Automate, and Microsoft Copilot. I also have hands-on experience with user onboarding and offboarding, email administration, account management, monitoring systems, automation, and DevOps support.

I am highly organized, detail-oriented, and committed to delivering excellent customer service while maintaining operational efficiency. I continuously seek opportunities to improve processes through automation and proactive monitoring, helping reduce downtime and enhance service quality.

If you're looking for a dependable IT professional with strong MSP and NOC experience who can quickly adapt, solve complex technical issues, and support your business with professionalism and reliability, I would be a valuable addition to your team.

I am a Cloud Support Engineer with more than 4 years of experience in O365 technology and admin support. As a Cloud support engineer, my task is to assist in:
• User creation and license management via O365
admin center.
• User synchronization from local AD/virtual AD via Microsoft Azure to O365 using the AD Connect tool (formerly known as DIRsync).
• Mailbox migration from Exchange On-prem to Exchange Online using different types of migration: PST, IMAP, Data Migration, Cutover, Staged, and Hybrid.
• Site creation, access management, troubleshooting, configuration, and support for SharePoint
• Administration and management of SharePoint Online, OneDrive for Business, Teams/Skype for Business, and Yammer.
• Installation and troubleshooting of all Microsoft Office apps.
• Proficient in PowerShell scripting.
• AZ900, MS503, MS900 Certified.

5 years of experience in with Infrastructure Setup. 4 years Technical Support and Customer Service 1 year of experience in Amazon Dropshipping, Amazon Wholesale and Online Arbitrage Product Research1 year of experience in Lead GenerationExperience in tools like, Keepa, SellerAmp(SAS) and others.