As IT Service Desk Technician, I handle procurement of IT equipment like laptops, mouse, keyboards, monitors, docking stations and others for APAC region.
I handle IT Orientation(meeting) for new hire employees.
I worked with HR, hiring managers and Service Desk manager for new hire onboarding and offboarding.
I'm responsible for installation/uninstall of managed enterprise apps in the company.
I worked with Cybersecurity for machine/mobile device compliance, local machine permission and 3rd party app installation.
I setup network printer, conference room.
I'm handling tickets escalated by L1 Service Desk Technician.
I'm responsible for assigning, creating group, licenses, permission in M365 admin center.
Sharepoint site creation, permission part of my day-to-day task.
Adding, creating, updating permission of end users/stakeholders to distro/groups in AD, Exchange Admin, Endpoint is also part of my role.
Working with other IT resolver group like OT Network/Security, Infra and Cybersecurity is part of day-to-day task.
Providing access to Concur and LMS, adding projects is part of my role.

Thanks for visiting my profile.

I'm Cliffton and I'm 40 years old. With 5 years of experience at Canadian & US MSP Companies, I’m ready to bring top-tier quality service to your Customers again. With proven results, I can help your service grow and reduce your workloads while meeting your performance standards.

Here are the list my expertise in the following areas.

Window Server
Pre & Post Configuration (-----------Edition)
Active Directory Managing & Administration (DHCP, TCP/IP, DNS, GPO)
New User Profile Creation & Termination (AD & O365)
Hardware IT Asset Management
Password Reset,Disable/Enable
Promoting DNS and Forest
Mapping Folder & Print Server Management
Managing Security Groups,OUs & User Access Permission
RAID Setup,Backup Disaster & Recovery
Virtualization: HyperV and VMware
System Health Monitoring
Windows Update Service (WSUS)
Analyzing logs using Event Viewer

We also manage this type of Saas cloud technology, like
Office 365/Google Workspace Managing & Administration
Azure Active Directory Managing & Administration
Exchange Online Management & Administration
Intune Managing & Administration (Enrollment & Unenrollment of Device)
SharePoint & OneDrive (Managing User Access Permission and Sync Issues)

Network, Email & Social Engineering Security Best Practices
Enforcing SSO,2FA/MFA (Duo Management Web-Based) Conditional Access &
Enable risk-based sign-in policies
Analyzing logs and blocking multiple suspicious login attempts. Enforcing RBAC and PIM

Other Adhoc Tasks
Troubleshooting Work Station Common Login Issue
Account Lockout/Disabled
Domain Trust Relationship Error
We can't sign you with this credential because your domain isn't available
The Security Database Does Not Have Computer Account

Server & Workstation Setup & Troubleshooting
VPN Setup and Troubleshooting
Application Assistance & Installation
Outlook Setup & Troubleshooting
Basic troubleshoot Network Firewall Security (Fortinet & Sonic wall device)
Troubleshooting connectivity both LAN & Wireless
Printer Connectivity Issues and setting up a scan folder or scan-to-email
WAP & CCTV Camera Setup & Troubleshooting
UTP structural cabling and line tracing
Troubleshooting No Boot, No Video, No Internet, No Sound, No Power

Ticket Management
Ticket Prioritization based on Impact & Urgency (P1, P2, P3 & P4)
Proper Documentation, Escalation & Team Coordination of Tickets to the right Department

Tools Used
Remote Desktop connection (Splashtop for Business, ScreenConnect, Anydesk, & Teamviewer)
RMM: Halo PSA,ConnectWise Automate & N-able
Ticketing: ConnectWise Manage & HaloPSA
Communication: Slack,Teams & Whatsapp
Let’s connect and I’m excited to contribute to the service of your company.

Greetings!Currently working as a System/Noc Engineer in ITBD in an MSP environment where I monitor network and server alerts and support end users.

I've been in the IT industry for a total of 6 years and 6 months supporting users, also worked as as a P.O.C / Team Lead and collaborate with internal IT to create and update operation process.

List of my skills are AD Management, Azure, M365 Administrator ansd others related to Networking and I----------- management. Knows PowerShell scripts related to Microsoft Administration. Create knowledge base for service desk team for guidelines and process alignment. Knowledgeable in Security Controls, Data Classifications and Governance, etc.

Tools/Technologies experience: AD, Azure/Entra, M365 Admin tools, ConnectWise Manage and Autotask, Datto RMM and Autotask, Kaseya, IT Glue, Fresh service, Cherwell and Snow, CiscoAnyconnect, MS Authenticator, etc.
Knowledgeable in Windows OS, macOS, and Kali Linux. Handled SonicWall firewalls, VPN clients, End-User Support, User management, and other tools like Barracuda, -----------cast, SentinelOne, Cisco Meraki, Auvik, etc. Network: DNS, DHCP, Common Ports, network devices. Security: A/V, EDR/XDR,MDR.

Completed for CompTIA Security+ and reviewing to be certified.

I am an IT and cybersecurity professional with over eight years of enterprise experience, including approximately six years leading global service desk operations supporting 4,000–5,000 users.

My background includes Microsoft 365 administration, Entra ID, Active Directory, Intune, SCCM, Ivanti, Jira Service Management, identity and access management, endpoint support, incident and escalation management, SLA monitoring, root-cause analysis, documentation, and technician coaching. I have led service desk technicians, managed complex escalations, improved support processes, and communicated directly with global users and business stakeholders.

I currently work in governance, risk, and compliance, supporting security assessments, SOC 2 activities, ISO 27001-aligned controls, vendor risk assessments, policy documentation, and client security questionnaires. This combination of IT operations and cybersecurity allows me to approach technical support with strong service, security, and compliance awareness.

I am CompTIA Security+ certified, comfortable working US business hours, and fully equipped for professional remote work.

Core Skills:
• Microsoft 365, Entra ID and Active Directory
• Intune, SCCM and Ivanti endpoint management
• Jira Service Management and IT service delivery
• Service desk leadership and technician mentoring
• Incident, escalation and SLA management
• Identity and access management
• Root-cause analysis and process improvement
• SOC 2 support, ISO 27001 and vendor risk assessments
• Technical documentation and client communication

the go-to person of analysts
participates in management meetings
trains new hires

If your IT infrastructure keeps you up at night — I fix that.

I'm a Senior Systems Engineer with 10+ years inside high-growth Managed Service Providers (MSPs), supporting U.S.-based businesses with infrastructure that just works. I've been the last line of defense (L3 escalation) at companies like Accenture and SolarWinds — the person they call when nobody else can solve it.

Here's what I bring to your team:

• Microsoft 365 & Azure migrations tenant setups, Conditional Access, Exchange Online, SharePoint, Teams
• Endpoint management Intune, Autopilot, CrowdStrike, Cylance
• Network & firewall security SonicWall, Fortinet, Cisco, VLANs, Site-to-Site VPN, SD-WAN
• Virtualization VMware vSphere, Hyper-V, Azure VMs
• Backup & recovery Datto BCDR, Acronis
• Automation PowerShell scripting to eliminate repetitive tasks and reduce human error
• PSA/RMM tools Autotask, Datto RMM, ConnectWise, ServiceNow
• AI | Workflow | Automation Integration

I don't just fix tickets. I own projects end-to-end from architecture and planning to deployment and documentation. I've built infrastructure for multi-site U.S. and APAC environments, hardened systems against IoT and endpoint threats, and created SOPs that outlast my involvement.

Bonus: I also work with AI-assisted workflows and automation tools, so if you're looking to modernize how your team operates I can help with that too.

Flexible across time zones whether you're in the U.S., UK, Australia, or anywhere in between, I can align my schedule to fit your team's working hours. Stable remote setup. Ready to start.

Experience and tech-savvy. IT Specialist and Technical Support Professional for various desktop hardware, software, office equipment and network devices. Providing an always on - call IT services delivery for several clients. Flexible and with an always-ready-to-go attitude when it comes to work, with genuine sense of responsibility, fairness, and self-assurance, can be a reliable and an independent worker with high level of enthusiasm and dedication in various areas of expertise which includes:

Technical Skills
-Expertise in Operating Systems such as Windows, Windows Server, Linux.
-Installing and configuring the peripherals, components and drivers – TCP,UDP, RDP
-Installing software and application to user standards
-Advance knowledge with OS and software troubleshooting: registry, services.
-Basic Networking, Routing, Firewall – DHCP, DNS
-Exposure to SCCM deployments and configuration/troubleshooting
-Experience with I----------- and Problem, Asset Management ITSM
-Remote support: RDP, SCCM Remote Viewer, TeamViewer, Any desk
-Advanced Printer Management and Deployment
-Knowledge in Domain, Active Directory and LDAP operation support
-SharePoint and OneDrive for Business Integration
-Exposure to Network configurations and installations
-Have knowledge in Virtualization: VMware, VMware ESXI, Hyper-V
-Knowledge in different POS system
-Knowledge in File Transfer Protocol, NAS, VPN
-Knowledge in Office 365, Microsoft Azure
-Knowledge in Google Workspace, MS Exchange, cPanel
-Knowledge in CCTV

I'm an L3 Support Application Deployment with broad knowledge in application deployment, database back up and restore, automation scripting (Powershell). Also I do have experience in Azure DevOps and services, supporting in-house and Stakeholders applications, system maintenance, customer support, sprints, and report creations.

I am exposed on doing the email, chat, admin task support. Doing identity user access management in active directory.

I have sufficient knowledge in IT Managed Services Support applications such as Connectwise, ServiceNow, Active Directory, Microsoft Exchange, Azure AD/Entra, Cloudberry, Datto, and Continuum.

Above average proficiency in troubleshooting Office applications(Word, Excel, Powerpoint, Outlook, and Office 365) as well as Windows and Mac OS.

IT Support/Technician/Engineer for more than 10 years through phone, chat, and email support.

Hi name is Tom,
I am a results-driven IT professional with a solid background in 6 years of experience in the field. Proven proficient experience in Multimedia Arts, Technical Support and currently an Application Development and Service Desk. Demonstrated ability to analyze complex problems, design innovative solutions, and implement effective strategies to streamline processes and enhance overall productivity.
Has a strong knowledge of multimedia software such as Adobe products.
Troubleshooting Skills ranging from software glitches to hardware malfunctions.
and lastly being a SAP Consultant that offers expert advice and guidance on IT solutions to clients or business analyst.
Good communication skills, with the ability to convey complex technical concepts to both technical and non-technical users.
Committed to staying up-to-date with the latest industry trends.
Seeking new challenges and opportunities to leverage my skills and contribute to the success of a dynamic organization in the IT industry.

A tech professional with over four years of experience in system automation, infrastructure
configuration, and incident response. Complemented by strong customer support expertise, handling live inquiries, guiding users through technical issues, and improving workflows through documentation and feedback. Experienced in diagnosing and resolving hardware, software, and network problems, performing routine maintenance, and configuring operating systems.

I'm a Cloud Support Engineer and IT Systems Administrator with 10+ years of experience keeping business-critical systems running for teams across Australia, the UK, and the US.

Most recently, I supported Australian small-business clients directly through an Australian Google Workspace MSP — handling day-to-day Workspace administration, resolving email deliverability issues through DNS, DKIM, and DMARC fixes, building automation with GAM/GAMADV-XTD3 for bulk user management, and managing client billing and communication across time zones. Clients included businesses in real estate, fitness, and professional services. I was the person they called when something broke, and I fixed it — not escalated it.

Earlier in my career, I administered Microsoft 365 and Azure environments for a global logistics workforce (leading incident response and root cause analysis for identity and messaging issues), supported cloud and systems engineering for a fast-scaling digital banking platform, and spent over three years as an enterprise systems administrator providing escalated technical support across multiple client accounts.

My toolkit spans Microsoft 365 (Office 365), Microsoft Azure (including Azure Active Directory / Entra ID), and Google Workspace, with hands-on experience in identity and access management, email security (DNS, DKIM, DMARC), password resets and MFA support, user onboarding/offboarding, incident response, and IT helpdesk and technical support. I've worked inside enterprise environments and directly with small-business owners, so I explain a technical fix in plain language as easily as I perform it.

What I bring to a client relationship:

Direct communication — I tell you what's wrong, what I'm doing about it, and when it'll be fixed
Fast, reliable turnaround, having supported clients across AU/UK/US time zones independently
Documentation habits — I write down what I fix so the next issue doesn't start from zero
A genuinely broad toolkit, so I'm rarely the bottleneck waiting to learn a new tool

I hold four active, Credly-verified Microsoft certifications: Azure Fundamentals, Azure AI Fundamentals, Microsoft 365 Fundamentals, and Endpoint Administrator Associate.

Currently open to part-time, flexible-hours cloud support, IT helpdesk, systems administration, or cloud engineering work. I respond quickly and take ownership of what I'm given.

I am a detail-oriented and conscientious individual who thrives in structured environments with clear objectives and supportive leadership. I value accuracy and strive for credible results, preferring established methods and private recognition for my work. While I enjoy variety, I can focus on repetitive tasks and am committed to adhering to rules and schedules. I am a respectful and punctual individual who values accuracy and strives to deliver my best work.

Ticketing Systems: Jira, Manage
Engine
Cloud & Security Tools: AWS, Duo,
Lansweeper, Datadog, KnowBe4,
1Password, OnDMARC, SecureTrust.
Advanced Troubleshooting: Software,
hardware, and network issues.
Microsoft Administration: Active
Directory, Azure AD, Office 365, Intune,
Defender.
Endpoint Security: Experience with
CrowdStrike and Cylance.
SIEM: Datadog
Virtualization & Networking: VMware,
PfSense firewalls, Cisco
routers/switches.
Software Expertise: Microsoft Office
Suite, Adobe Creative Cloud, Zoom.
Operating Systems: Windows (all
versions), MacOS, Ubuntu.
Certifcation: ISC2 CC

Service Desk Analyst with 8+ years of experience delivering remote IT support in global enterprise and MSP environments. Skilled in Active Directory, Microsoft 365, Azure, Intune, VPN, Citrix/VDI, and ServiceNow. Proven ability to manage 30–40+ daily support requests while maintaining 95%+ SLA compliance. Experienced in supporting users across multiple regions via remote tools including Zoom and Microsoft Teams, ensuring efficient issue resolution and high customer satisfaction.