A tech professional with over four years of experience in system automation, infrastructure
configuration, and incident response. Complemented by strong customer support expertise, handling live inquiries, guiding users through technical issues, and improving workflows through documentation and feedback. Experienced in diagnosing and resolving hardware, software, and network problems, performing routine maintenance, and configuring operating systems.
Experience: Less than 6 months
Responding to customer inquiries Via Zendesk , addressing concerns, and providing solutions to problems they encounter with a product or service.
Experience: 2 - 5 years
Addressing user inquiries and technical issues through various channels such as phone calls, emails, ticketing systems (Jira), or in-person interactions.
Experience: Less than 6 months
Creating, modifying, and disabling user accounts as per company policies and security requirements via Azure Active Directory. Managing access permissions and user privileges on various systems and applications.
Experience: 5 - 10 years
Experience: 5 - 10 years
Listening to customer complaints, empathizing with their concerns, and working to resolve issues in a timely and satisfactory manner. This may involve troubleshooting technical problems, coordinating with other departments, or offering refunds or discounts when appropriate.
Experience: 2 - 5 years
Experience: Less than 6 months
You can check my credential here: https://www.credly.com/go/l4Qz68DR8VVXrQkhdXoGbA
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