Maricris

Cloud Support Engineer | IT Helpdesk & Systems Admin | Azure, M365, Google Works

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Overview

Looking for any work (4 hours/day)

at $8.19/hour ($800.00/month)

Bachelors degree

Last Active

August 29th, 2026 (6 days ago)

Member Since

July 17th, 2016

Profile Description

I'm a Cloud Support Engineer and IT Systems Administrator with 10+ years of experience keeping business-critical systems running for teams across Australia, the UK, and the US.

Most recently, I supported Australian small-business clients directly through an Australian Google Workspace MSP — handling day-to-day Workspace administration, resolving email deliverability issues through DNS, DKIM, and DMARC fixes, building automation with GAM/GAMADV-XTD3 for bulk user management, and managing client billing and communication across time zones. Clients included businesses in real estate, fitness, and professional services. I was the person they called when something broke, and I fixed it — not escalated it.

Earlier in my career, I administered Microsoft 365 and Azure environments for a global logistics workforce (leading incident response and root cause analysis for identity and messaging issues), supported cloud and systems engineering for a fast-scaling digital banking platform, and spent over three years as an enterprise systems administrator providing escalated technical support across multiple client accounts.

My toolkit spans Microsoft 365 (Office 365), Microsoft Azure (including Azure Active Directory / Entra ID), and Google Workspace, with hands-on experience in identity and access management, email security (DNS, DKIM, DMARC), password resets and MFA support, user onboarding/offboarding, incident response, and IT helpdesk and technical support. I've worked inside enterprise environments and directly with small-business owners, so I explain a technical fix in plain language as easily as I perform it.

What I bring to a client relationship:

Direct communication — I tell you what's wrong, what I'm doing about it, and when it'll be fixed
Fast, reliable turnaround, having supported clients across AU/UK/US time zones independently
Documentation habits — I write down what I fix so the next issue doesn't start from zero
A genuinely broad toolkit, so I'm rarely the bottleneck waiting to learn a new tool

I hold four active, Credly-verified Microsoft certifications: Azure Fundamentals, Azure AI Fundamentals, Microsoft 365 Fundamentals, and Endpoint Administrator Associate.

Currently open to part-time, flexible-hours cloud support, IT helpdesk, systems administration, or cloud engineering work. I respond quickly and take ownership of what I'm given.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: Less than 6 months

Direct client-facing support, billing, and account management

Customer Support » Email Support

Experience: 10+ years

Customer Support » Helpdesk Support

Experience: 5 - 10 years

10+ years across enterprise and small-business support

Other Skills

Customer Support » Technical Support

Experience: 5 - 10 years

10+ years of L1-L3 technical support across enterprise and small-business environments - escalated support for multiple client accounts, incident response and root cause analysis, and direct end-user troubleshooting for AU, UK, and US clients. I resolve issues rather than escalate them, and document fixes so recurring problems do not start from zero.

Cloud Services » Azure

Experience: 2 - 5 years

Administered Microsoft 365 and Azure environments for a global logistics workforce - identity and access management via Azure AD / Entra ID, MFA, incident response and root cause analysis. Microsoft Azure Fundamentals and Endpoint Administrator Associate certified (Credly-verified).

Cloud Services » Azure » Security - Azure Active Directory

Experience: 2 - 5 years

Identity and access management across Azure AD / Entra ID: user onboarding and offboarding, group and license management, MFA enrolment and troubleshooting, password resets, and root cause analysis on identity and messaging incidents for an enterprise workforce.

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Enterprise-level M365 admin across multiple employers, 3+ years

Office and Administration » Google Workspace

Experience: Less than 6 months

Daily hands-on admin for Australian business clients, Feb–Jun 2026

Software » Network Administration » Active Directory

Experience: 2 - 5 years

Directory administration in enterprise environments: user and group provisioning, access permissions, account lockouts and password resets, and offboarding. Applied across on-premises AD and Azure AD / Entra ID as part of day-to-day systems administration and escalated support.

Website Builder » DNS Management

Experience: 2 - 5 years

Resolved email deliverability problems for small-business clients by diagnosing and correcting DNS records - SPF, DKIM, and DMARC - alongside MX and domain verification records for Google Workspace and Microsoft 365 tenants.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Malabon, National Capital Region

Tests Taken: DISC
Dominance: 37%
Influence: 25%
Steadiness: 18%
Compliance: 21%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0358
Total Execution Time	0.0373

GET DATA

No GET data exists

MEMORY USAGE

1,641,296 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/320975

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0239 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0016	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '320975' LIMIT 1
0.0041	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '320975'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '320975'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '320975' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '320975' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '320975' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0004	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 320975 LIMIT 1`
0.0013	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 320975 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '320975' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0005	`SELECT *, DATEDIFF('2026-09-04',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0004	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0022	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '320975'
0.0034	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '320975' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '320975'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788496187
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/320975
csrf-token	afc89b9fa890d303b0dcb03cd14a4da6

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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function_trigger	m
directory_trigger	d
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log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
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cookie_httponly
standardize_newlines
global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT