Experienced IT professional with 8+ years of hands-on experience bridging technical support, quality assurance, and web development across diverse enterprise environments. Expert in delivering exceptional user support while building robust automated testing frameworks and developing responsive web applications. Proven track record supporting 200+ users, implementing workflow automation solutions, developing end-to-end test suites using Playwright, and creating modern web solutions using Next.js, React, and TypeScript. Skilled in Office 365 administration, Active Directory management, SQL data analysis, modern automation tools (n8n, Zapier), and full-stack web development. Holds CCNA and Data Analytics certifications. Known for combining technical troubleshooting expertise with quality engineering practices and web development skills to deliver comprehensive solutions that improve system performance, user experience, and digital presence.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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