Operations & Systems professional with 5+ years of experience across Operations Management, Bookkeeping, CRM/ERP Administration, Field Service Operations, and Process Improvement.

Experienced in AP/AR, invoicing, reconciliations, payment tracking, scheduling & dispatch, system support, reporting, and workflow improvement. Skilled in Xero, Lightyear, QuickBooks Online, Hubdoc, Dext, AroFlo, Excel, Google Workspace, and CRM/ERP systems.

Improved CRM efficiency by developing a POS algorithm to reduce duplicate entries and improve data accuracy within Chemical Operations.

Open to opportunities in Operations, Bookkeeping, Project Coordination, IT/Systems Administration, and Business Support.

If you're hiring for any of these roles, feel free to send me an email at ----------- love to connect.

Hi! I’m CJ, an IT professional and versatile digital creative with experience across graphic design, web development, social media management, administrative support, technical support, and sales assistance.

I have a Bachelor’s Degree in Information Technology and hands-on experience working with both technical and creative projects. My background includes managing websites, providing technical support, handling digital assets, creating marketing materials, designing social media content, and assisting with day-to-day business operations.

On the creative side, I work with Adobe Creative Suite, Canva, Figma, and other design tools to create clean, engaging, and brand-consistent graphics. I also have experience developing content for food businesses, creating clothing/product mockups, and supporting social media and marketing campaigns.

My technical background includes HTML, CSS, JavaScript, Python, Java, C/C++, WordPress, Elementor, UI/UX design, computer troubleshooting, hardware/software support, and basic IoT development.

I’m also comfortable handling administrative tasks, email management, Microsoft Office, Google Workspace, data organization, customer communication, sales assistance, and general virtual assistant work.

I’m a fast learner, detail-oriented, tech-savvy, and comfortable working independently. I can adapt quickly to new tools, workflows, and business environments while following instructions and maintaining consistency with established processes and brand guidelines.

What I Can Help With:
- Graphic & Marketing Design
- Social Media Content & Management
- Web Design & WordPress
- Virtual Assistance & Administrative Support<8efe80624d780eba0c6493ec45140364>;Email & - - ----- Customer Support
- Data Entry & Organization
- Sales Assistance
- Product & Clothing Mockups
- Technical Support & Troubleshooting
- UI/UX Design
- Microsoft Office & Google Workspace
- General IT Support

I’m looking for opportunities where I can bring both my technical knowledge and creative skills to help businesses operate more efficiently, maintain a strong online presence, and get things done.

Reliable, adaptable, detail-oriented, and always ready to learn something new.

Technical Support Specialist with expertise in remote and onsite IT support, Microsoft 365 administration, Active Directory, Microsoft Entra ID, Windows environments, networking, and system administration. Skilled in diagnosing and resolving hardware, software, and network issues while managing user accounts, cloud services, and endpoint devices to ensure secure, reliable, and efficient IT operations.

Experienced in providing technical support through email, chat, phone, and remote access tools, delivering timely resolutions and exceptional customer service. Proficient in Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Networking, VPN, remote support tools, ticketing systems, and ITIL-based incident management.

Passionate about troubleshooting complex technical issues, optimizing IT processes, and implementing solutions that improve system performance, security, and user productivity. Committed to delivering proactive, customer-focused support and contributing to efficient, reliable IT environments.

I’m ----------- ----------- -----------, a Cisco-certified IT professional with over 8 years of hands-on experience in managing IT infrastructure, providing remote technical support, and maintaining secure and stable systems for businesses. I’ve worked with SMEs and enterprise clients, including a retail company where I supported 30+ branches and handled server, network, and helpdesk operations.

Core Specialties:
System & Network Administration (Windows Server, Active Directory, DNS/DHCP)
Firewall configuration (Fortinet), VPN setup, and remote access
Microsoft 365, Azure AD, and cloud-based service administration
Remote IT support and helpdesk (TeamViewer, AnyDesk, Zoom)
NAS storage (Synology), backup & disaster recovery planning
Technical troubleshooting for desktops, laptops, and servers

I have a fully equipped home office: Ryzen 7-powered workstation, 24GB RAM, high-speed 900 Mbps fiber internet, and multiple secure remote tools perfect for seamless remote collaboration with US-based clients.
My goal is to provide dependable, fast, and clear IT support. Whether you’re a startup needing an outsourced tech team or a growing business looking for a dedicated system administrator, I’m ready to jump in and deliver results.
Let’s keep your systems running smoothly and securely I’m ready to work today.

I help growing businesses, care facilities, agencies, and operations teams eliminate manual admin by building reliable, AI-driven workflow automations and real-time operational dashboards.

Whether you need complex backend integrations, intelligent lead responders, or scalable CRM pipelines, I select and engineer the exact automation stack - using n8n, Make, Zapier, GoHighLevel, or custom APIs - that fits your budget and infrastructure.

If your team is losing hours copying data across platforms, manually auditing billing/payroll, or letting leads slip through the cracks, I transform those fragmented processes into hands-off systems.

WHAT I BUILD FOR CLIENTS:

* Real-Time Executive Dashboards: Building live data pipelines pulling PMS/CR-----------trics, sales figures, census data, and compliance risks into central leadership portals.

* AI Agents & Lead Engagement Bots: 24/7 inquiry handling, intelligent lead qualification, and automated messaging (WhatsApp/Meta API, OpenAI, Email) integrated directly into your CRM & admissions pipelines.

* Billing, Payroll & Compliance Guardrails: Pre-processing audit workflows that automatically flag unready billing items, pending staff hours, and incomplete employee files before payroll runs.

* End-to-End Workflow Engineering: Multi-step, logic-heavy integrations across custom platforms, CRMs, and internal tools

.* Infrastructure & Cost Optimization: Auditing existing tech stacks and migrating high-volume, expensive automation setups to cost-effective alternatives to slash monthly software bills.


CORE AUTOMATION & TECHNICAL ECOSYSTEM:

* Automation Engines: Make, Zapier, n8n (Cloud & Self-Hosted), GoHighLevel (GHL)

* AI & Messaging APIs: OpenAI API, AI Agents, WhatsApp (WATI / Meta API), Email APIs, Slack API and many more

* Data & Web Integrations: REST APIs, Webhooks, JSON parsing, JavaScript (Node.js), Google Workspace, Airtable, PostgreSQL, WordPress


WHY HIRE ME?

* Built for Zero Silent Failures: Backed by a Senior Systems & Support Engineering background, every pipeline I build includes fallback alerts, strict data validation, and proactive error-handling so your automations never break silently.

* End-to-End Documentation: You receive complete process maps, database schemas, and video walkthroughs so your internal team retains full visibility and control.

* Platform Agnostic: I do not force one tool - I recommend the most reliable, cost-effective platform for your specific business requirements.


LIVE PORTFOLIO & CASE STUDIES:Explore real-world workflows, architecture breakdowns, and client solutions here:

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Have a workflow eating up your team's time? Send me a message detailing your current tech stack, and let's get it automated.

IT Technical Support Coordinator | 5+ Years of Experience

I am an experienced IT Technical Support Coordinator with over 5 years of hands-on experience providing reliable technical support, troubleshooting, and IT coordination in fast-paced work environments.

I specialize in assisting users with hardware and software issues, diagnosing technical problems, coordinating IT-related requests, and ensuring that systems and devices remain operational and productive. I am comfortable communicating with both technical and non-technical users and have experience handling multiple support requests while maintaining professionalism and attention to detail.

My key skills include:

IT Help Desk and Technical Support
Hardware and Software Troubleshooting
Windows and Microsoft Office 365 Support
User Account and Access Management
Computer Setup, Configuration, and Maintenance
Network and Connectivity Troubleshooting
IT Asset and Inventory Management
Ticket and Incident Management
Remote Technical Support
IT Vendor and Service Provider Coordination
Documentation and Technical Reporting
User Assistance and Training
Problem Solving and Root Cause Analysis

I am a dependable, organized, and solution-oriented professional who takes ownership of technical issues from initial diagnosis through resolution. I understand the importance of timely communication, proper documentation, and minimizing downtime for users and businesses.

I am also comfortable working independently in a remote environment, managing priorities, communicating through online collaboration tools, and coordinating with different teams to resolve technical concerns efficiently.

I am looking for opportunities where I can use my IT support experience to help businesses maintain smooth day-to-day operations while providing responsive and professional technical assistance.

Architectural Draftsperson and CAD Technician with 16+ years of experience preparing architectural, structural, civil, MEP, and construction documentation for institutional, residential, commercial, and infrastructure projects. Advanced user of AutoCAD and experienced with Revit, Civil 3D, SketchUp, ArchiCAD, Rhino 3D, and Autodesk Inventor. Skilled in construction drawings, shop drawings, as-built documentation, site coordination, and multidisciplinary collaboration. Known for delivering accurate, high-quality drawings

I am an IT Professional, I'm the go-to person for all things tech. My main goal is to make my colleagues' lives easier by providing seamless support and tackling any IT challenge that comes my way. I get a lot of satisfaction from helping people solve their technical issues—from the small, everyday glitches to the more complex problems.

Every technical challenge is a new puzzle to solve, and I'm dedicated to expanding my skills to meet any challenges that comes my way. This commitment to continuous learning is what drives me. I show up every day to ensure people can focus on what they do best, knowing they have the reliable support they need.

I'm a DevOps Platform Engineer at Trend Micro, working on technical support, monitoring, and AI Governance review. I also build internal tools — JTranslator, UpLink-AI, Recurly-Assistant, and the AI Containment Activation dashboard — using Claude and Claude Code as my main development partner.

The clearest AI-powered piece is JTranslator, which calls an LLM to perform live translation — real AI doing the work, not just helping me code it. My other tools are solid automation and backend engineering, built with AI-assisted development, but they're rule-based rather than AI-driven at runtime.

I'd rather be accurate about that distinction than overstate it. I have real, hands-on experience using Claude as an actual development method, plus one genuine AI-powered application I built end-to-end — and I think that honesty matters more than calling everything "AI."

IT Professional with experience in technical support, IT operations, incident management, and infrastructure support. Skilled in using ----------- and ServiceNow for ticket management, workflow coordination, issue tracking, and operational support. Experienced in troubleshooting hardware and system-related issues while collaborating with cross-functional teams to ensure timely and effective resolution.