An accomplished IT Consultant with 10 years of experience across the Utilities and Nuclear industries. As a techno-functional professional, I specialize in application configuration, data analysis, and reports development. Proven both as a strong individual contributor and a collaborative team player, with over 8 years of experience successfully leading and mentoring teams.

IT professional with 6 years of experience in technical support, system administration, and network troubleshooting. Skilled in Active Directory, Microsoft 365, networking, monitoring tools, and remote support. Reliable, detail-oriented, and focused on keeping systems secure, stable, and running smoothly.

IT Support Specialist with hands-on experience providing technical support during my internship at Connext Global Solutions. Skilled in computer troubleshooting, Windows installation, hardware setup, software configuration, Microsoft Office, Google Workspace, data entry, and customer support. I am a fast learner, detail-oriented, and committed to delivering reliable remote support.

Results-driven Product and Quality Assurance Specialist with experience in product management, software testing, and stakeholder collaboration. Skilled in gathering business requirements, creating product specifications, and ensuring high-quality product delivery through manual and automated testing.

Proficient in UI/UX validation, Selenium automation, and cross-functional coordination with development and project teams. Experienced in user support, internal training, and continuous product improvement, with additional expertise in SEO analysis and content optimization.

Detail-oriented and adaptable, committed to delivering reliable digital products and exceptional user experiences.

I am a reliable IT Support professional with experience providing technical assistance, troubleshooting system issues, and supporting day-to-day IT operations. I help businesses minimize downtime by resolving technical concerns efficiently and documenting solutions clearly.

I am skilled in handling basic hardware and software troubleshooting, user support, account setup, system monitoring, and maintaining accurate technical documentation. I am comfortable following established procedures, learning new systems quickly, and communicating technical information in a clear, user-friendly way.

I value accuracy, responsiveness, and confidentiality in my work. If you are looking for dependable IT support who can work independently while following your processes, I would be glad to support your team.

Key Skills:
IT Support & Technical Assistance
Hardware & Software Troubleshooting
User Account Setup & Access Management
System & Application Support
Ticket Handling & Issue Tracking
Documentation & Knowledge Base Creation
Basic Network Troubleshooting
Remote Support

Tools Proficiency:
Service Now
Jira
Intune
Exchange Admin
Zscaler VPN
Azure AD
Active Directory
Team Viewer
Meraki
Asset Management Tool
Microsoft Office 365
MS 365 Admin Center

If you want to know more about me, don't hesitate to send a message and let's schedule a discovery call.

I help business owners stay organized, save time, and keep their operations running smoothly by providing reliable administrative and executive support.

With over 6 years of experience as an Executive Assistant and Administrative Professional, I specialize in managing calendars and inboxes, coordinating meetings, handling documentation, processing payroll and procurement, creating SOPs, and supporting day-to-day business operations. I also have experience managing social media accounts, creating content using Canva and CapCut, responding to customer inquiries, and coordinating appointments.

Here's how I can support your business:
• Executive & Administrative Support
• Email & Calendar Management
• Data Entry & Documentation
• Meeting Coordination & Travel Scheduling
• Social Media Management
• Customer Support (Email & Chat)
• SOP Creation & Process Documentation
• Google Workspace & Microsoft 365
• Canva, CapCut, Trello, Slack, ----------- & Calendly

I am highly organized, detail-oriented, proactive, and a fast learner who enjoys helping businesses stay efficient. Whether working independently or as part of a team, I'm committed to delivering accurate, high-quality work and providing dependable remote support.

I am a graduating Bachelor of Science in Computer Engineering student with hands-on experience in IT support, desktop troubleshooting, hardware and software installation, system diagnostics, device configuration, basic networking, and technical documentation.

During my IT Support internship at Teleperformance Philippines, I assisted users with workstation, operating system, peripheral, software, and network connectivity concerns. I also performed system checks, documented incidents, escalated unresolved issues, and gained basic exposure to ServiceNow ticket handling.

I am TESDA-certified in Computer Systems Servicing NC II and certified in Foundational C# with Microsoft through freeCodeCamp. My experience with C#, embedded systems, ESP32-C3, Arduino, and IoT projects has strengthened my troubleshooting, testing, debugging, and problem-solving skills.

I am reliable, organized, customer-focused, and willing to learn new tools and technologies. I am seeking a long-term remote position in IT Support, Technical Support, Help Desk, Desktop Support, or Junior System Support where I can contribute to efficient and professional user support.

IT Process Manager and Service Desk Leader with 9+ years of experience in IT support, service desk operations, and process improvement. Proven track record in managing global IT support teams, optimizing ITIL-based processes, and improving KPIs such as AHT, CSAT, and SLA compliance. Strong expertise in Active Directory, Azure AD (Entra ID), virtualization, endpoint management, and enterprise troubleshooting. Experienced in training, knowledge management, and driving operational excellence in MSP and enterprise environments.

As a dedicated and motivated IT professional seeking a rewarding role in the remote work industry, I bring a unique blend of technical proficiency and administrative acumen to support your dynamic team. With a passion for organization and a penchant for problem-solving, I am committed to contributing my skills and expertise to ensure smooth and efficient operations within your esteemed organization.

System Engineer dedicated in exceeding client expectations by verifying satisfactoryresolutions for every submitted ticket. Ready to leverage deep technical knowledge focuson delivering excellence.
EXPERIENCE
CLIENT SUPPORT TECHNICIAN
ProComputer – Moorestown Philadelphia USA / January 2023-Present
• Serve as a level 2 escalation technician that supports direct to users and company Its.
• MSP Support, handles over 50 clients
• Diagnose and troubleshoot hardware issues that daily used by users.
• Administer and manages GSUITE and Office 365 admin (Exchange andSharepoint)
• Process user’s onboarding through Active Directory, laptop setup, laptopdecommissioning, clean up and re-image.
• Dispatch Onsite Service Technician
• Monitor and verify backup (Veeam, Carbonite, Datto)
• Monitor and manages servers (RDS, DC)
• Monitor and configure Anti-Virus (Huntress, Webroot)
CLIENT CARE CONSULTANT / MICROSOFT APPLICATION SUPPORT
Flexisource IT – Sensei Project Solutions Au /Makati, PH / Sept 2022 – January 2023
• Main support is Sensei IQ that is built from Microsoft Power Apps.
• Execute basic SQL queries in checking error logs, integration and reporting hubreports• Provides support in minor enhancement applications built from PowerApps
• Configuration in MS Project, Project Online and Project for the web

TECHNICAL SUPPORT ENGINEER
Dell International Services /BGC, PH / May 2021 – September 2022
???Email support handles Philippines consumer and commercial users.
• Diagnose, troubleshoot, and dispatch hardware products for Dell user
• Ticketing tool: Salesforce

SYSTEM ENGINEER
Tata Consultancy Services/ BGC Taguig, PH / June 2018 – May 2021
• Routinely exceed call-handling goals and making sure to provide customer service,troubleshooting, as well as i----------- escalation for all users contacting the 24 x 7 x365 Service desk
• Diagnose, troubleshoot and resolve a range of software, hardware andconnectivity issues. Excel in asking probing questions and researching, analyzingand rectifying problems.
• Provides corporate desktop support services including Laptop Issues [No network,disabled WIFI / drivers, slow performance, blue screen, BitLocker Key, pin resetassistance], Firewall, Network Drive configuration, Network Printer Support, Useraccount administration and other Hardware, Software, Telecom, andCommunication services with support from Senior Tier 1 or Tier 2 Operations teammembers.
• Provides mobile support for both Android / iPhone users
• sProvides general service desk support such as main access/roles to aspecific application, member profile, permission for a specific network driveand etc.
• Processes all support requests within SLA and following procedural requirements.
• Researching, diagnosing and troubleshooting advanced support issues includingi----------- management while providing quality and timely resolution.
• Relevant experience with Active Directory and Radia Console
• Basic knowledge in VPNs, Windows, DNS, Meraki and Network Configuration
• Proficient Microsoft Office 365

I'm an Information and Communication Technology graduate with a passion for graphic design, social media content creation, and video editing. I have hands on experience creating engaging graphics, branding materials, promotional content, and short-form videos using Canva, Adobe Photoshop, and CapCut.

I currently manage my own TikTok affiliate account, where I design promotional graphics, edit videos, write captions, research trends, and analyze content performance to improve audience engagement. This experience has strengthened my creativity, attention to detail, and understanding of what captures attention on social media.

Alongside my creative background, I completed an IT Support internship where I developed strong organizational, problem-solving, and technical skills while providing user support, maintaining IT assests, and assisting with documentation.

I'm a reliable, fast learner who enjoys taking on new creative challenges and continously improving my skills. My goals are to help businesses build a strong online presence through high-quality designs, engaging content, and consistent visual branding.

I bring a decade of experience in administrative support and IT services, combining technical expertise with strong analytical skills. My background as a certified Computer Systems Servicing professional has equipped me to tackle diverse challenges effectively. I have successfully assisted local government units and educational institutions by streamlining operations and enhancing technology use. Known for my detail-oriented approach and collaborative spirit, I excel in creating efficient solutions that meet client needs. Whether you're seeking IT support, training, or administrative assistance, I am committed to delivering high-quality results tailored to your goals. Let's discuss how I can support your project and contribute to your success.

IT Professional with experience in technical support, IT operations, incident management, and infrastructure support. Skilled in using ----------- and ServiceNow for ticket management, workflow coordination, issue tracking, and operational support. Experienced in troubleshooting hardware and system-related issues while collaborating with cross-functional teams to ensure timely and effective resolution.