My background is primarily in operations and sales coordination, with earlier experience in document control and quality assurance. I have worked across customer orders, documentation, order and delivery coordination, transaction records, reporting, and cross-functional follow-up in a manufacturing environment.
As a Sales Coordinator, I managed customer requirements from order receipt through delivery and invoicing using Oracle ERP and MYOB. My work involved monitoring open orders and backlogs, verifying transaction and supporting documents, and coordinating with Production, Planning, Procurement, Warehouse, Quality, and Logistics to identify issues, obtain accurate status, and support customer delivery commitments.
My earlier Document Control and Quality Assurance experience developed a strong foundation in controlled documentation, record accuracy, traceability, process compliance, and verification. I also ran a small personalized printing business, managing customer orders, purchasing, production scheduling, quality checks, fulfillment, and online selling.
More recently, I expanded into Australian bookkeeping through hands-on Xero training covering invoicing, bills, accounts payable and receivable workflows, payments, and bank reconciliation. I also earned the Xero Certified Associate – Level 1 certification. In addition, I have completed U.S. Freight & Logistics VA and Truck Dispatching training, giving me exposure to shipment workflows, transportation documentation, load boards, and dispatch coordination.
I bring experience working with Oracle ERP, MYOB, Xero, Microsoft Excel, and Google Workspace, along with a practical understanding of how accurate records, clear communication, and timely follow-through support day-to-day operations.
Experience: 2 - 5 years
Supported customer sales operations by processing orders, maintaining customer and order records, preparing sales documentation, coordinating delivery and invoicing requirements, providing status updates, and following up with internal teams to resolve open items.
Experience: 5 - 10 years
Managed controlled documents and operational records, including procedures, work instructions, customer specifications, technical drawings, revisions, distribution, retrieval, and archiving. Conducted periodic record audits and followed up with responsible departments to resolve missing, outdated, or inconsistent documentation.
Experience: 2 - 5 years
Managed customer orders from receipt through delivery and invoicing, including order validation, open order and backlog monitoring, status tracking, documentation checks, and cross-functional follow-up with Production, Planning, Procurement, Warehouse, Quality, and Logistics.
Experience: 5 - 10 years
Used Microsoft Excel for operational reporting, order and backlog monitoring, sales and delivery tracking, forecasting support, KPI reporting, data analysis, and quality reports including control charts and defect trend analysis.
Experience: 5 - 10 years
Supported day-to-day operations through customer and order record maintenance, document preparation, reporting, data updates, cross-functional follow-up, and coordination of outstanding requirements.
Experience: 2 - 5 years
Reviewed production and quality records for accuracy and compliance with requirements, worked with inspection data used for control charts and defect trend reporting, and prepared Certificates of Conformance for customer shipments.
Experience: 2 - 5 years
Coordinated delivery and shipment requirements as part of customer order fulfillment, working with Warehouse, Logistics, Production, and other internal teams to monitor status, address issues, and support on-time customer deliveries.
Experience: Less than 6 months
Completed hands-on Xero training covering invoices, bills, accounts payable and receivable workflows, payments, bank reconciliation, and transaction processing. Earned the Xero Certified Associate – Level 1 certification.
Experience: Less than 6 months
Completed hands-on Australian bookkeeping training covering invoicing, bills, accounts payable and receivable workflows, payments, and bank reconciliation using Xero. Earned the Xero Certified Associate – Level 1 certification.
Experience: 2 - 5 years
Managed materials and inventory for a small personalized printing business, including purchasing, monitoring stock availability, planning materials for customer orders, and coordinating replenishment to support production and fulfillment.
Experience: 5 - 10 years
Supported customers by providing order and delivery updates, responding to inquiries, clarifying requirements, coordinating concerns with internal teams, and following through on open issues until resolution.
Experience: 2 - 5 years
Used Google Workspace tools including Gmail, Drive, Docs, Sheets, and Meet for communication, document preparation, file organization, data tracking, and collaboration.
Experience: 2 - 5 years
Coordinated day-to-day operational workflows involving customer orders, documentation, production, inventory, delivery, and cross-functional follow-up. Monitored open requirements, addressed issues, and followed through to support timely completion.
Experience: 5 - 10 years
Managed and maintained operational and quality records with emphasis on accuracy, organization, traceability, and retrieval. Organized records based on business and process requirements to support efficient reference, reporting, and follow-up.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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