Jessica

Admin VA (New to VA, Experienced in CRM & Documentation) | Email, Data Entry & S

45 ID PROOF
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Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

Bachelor's degree

Last Active

June 27th, 2026 (12 days ago)

Member Since

May 29th, 2026

Profile Description

I help business owners stay organized by managing their inbound communications, maintaining accurate records, and supporting day-to-day administrative tasks so nothing falls through the cracks. My focus is administrative support: email management, data entry, CRM documentation, and following structured workflows with precision.

I have over 3 years of experience in customer service, including a role coaching and supporting agents in real time, where I consistently maintained a 90 to 95 percent first contact resolution rate while handling 40 to 50 interactions daily. I am comfortable working with Zendesk, Salesforce CRM, BlissNxt, Microsoft Office Suite, and Google Workspace, including spreadsheets. I have also integrated AI productivity tools such as ChatGPT, Claude, and Gemini into my daily workflow to produce faster outputs and improve task efficiency.

I am available full-time and can work within Eastern Time Zone hours. I am looking for a long-term role where I can grow with a business, learn its systems thoroughly, and become a reliable part of the team's daily operations. I am not looking for short-term gigs. I am specifically transitioning into administrative work because it matches where my strengths genuinely lie: structured workflows, accuracy, and documentation.

I hold a Bachelor's degree in Civil Engineering, which gave me a strong foundation in working with numbers, calculations, and detail-heavy processes. I have a dedicated home office with reliable internet, backup power, and the equipment needed for full-time remote work.

My reliability comes from one habit I have kept across every role: I show up consistently, document everything, follow processes precisely, and communicate clearly in writing and over calls.

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Other Skills

Experience: 6 months - 1 year

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: Less than 6 months

Experience: 1 - 2 years

Experience: 6 months - 1 year

Basic Information

Age
28
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  114
DISC
Dominance: 9%
Influence: 7%
Steadiness: 37%
Compliance: 47%
English
C2(Advanced/Mastery)
Government ID
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