Results-driven Telecommunications and Network Operations professional with over 14 years of experience delivering enterprise-level network solutions and operational excellence at Accenture. Skilled in BGP, OSPF, switching, routing, and end-to-end telecommunications support, with a strong track record in optimizing network performance and resolving complex technical and billing issues.
Experienced leader in service desk operations, currently supervising SIM lifecycle management and high-volume support teams while ensuring strict SLA compliance and customer satisfaction. Proven ability to manage escalations, streamline processes, and coordinate cross-functional teams to deliver efficient and reliable service outcomes.
Combines deep technical expertise with strong analytical and leadership skills, bridging the gap between network operations and business needs. Adept in incident management, telecom billing analysis, and continuous improvement initiatives, with a passion for leveraging technology and AI tools to enhance productivity and service delivery.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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