Results-driven professional with over 12 years of experience across SaaS, call center, and telecommunications industries, specializing in technical support, customer service, and team leadership. Proven ability to resolve complex technical issues, manage customer escalations, and deliver exceptional customer experiences while maintaining high service standards and operational efficiency. Skilled in leading and developing high-performing teams, improving workflows, and fostering customer-focused environments that support business goals and service excellence. Adept at troubleshooting, conflict resolution, process improvement, and performance management, with a strong track record of balancing technical expertise with people-centered leadership. Recognized for strong communication, strategic problem-solving, and the ability to build trusted relationships with customers, stakeholders, and cross-functional teams to drive customer satisfaction and team success.

Results-driven and detail-oriented professional with experience in web development, Shopify store management, and e-commerce support. Skilled in building and maintaining Shopify stores, product listing management, website customization, troubleshooting, data entry, and administrative support.



Completed various coding projects using Python, Java, C++, HTML, CSS, and basic web technologies with a strong willingness to learn and grow in the field of software and web development. Experienced in assisting online businesses with daily operations, customer support, order management, and digital organization for over 3 years.



Able to work independently, follow instructions efficiently, and adapt quickly to new tools and systems. Seeking opportunities as a Junior Web Developer, Shopify Assistant, E-Commerce VA, or Technical Support Assistant where I can contribute both technical and organizational skills.

A detail-oriented and adaptable professional with a strong foundation in Aircraft Maintenance and hands-on experience in administrative and customer-focused roles. Having completed training as an Aircraft Mechanic, I bring technical precision, discipline, and a safety-first mindset to every task.

In addition to my technical background, I have developed versatile skills through experience as a Virtual Assistant, Data Entry Specialist, Client Care Specialist, and Customer Service Representative. I am proficient in managing data with accuracy, handling client communications with professionalism, and providing efficient administrative support in fast-paced environments.

Known for my reliability, problem-solving abilities, and strong work ethic, I am committed to delivering high-quality results while maintaining excellent customer relationships. I thrive in roles that require attention to detail, organization, and clear communication, and I am eager to contribute my diverse skill set to a dynamic team or organization.

Technical Support Specialist with 8+ years supporting SaaS and cloud-based systems for global clients.

Handled 100+ daily technical tickets across email and ticketing platforms while maintaining SLA compliance in 24/7 environments. Strong background in SQL Server, MySQL, AWS operations, and network troubleshooting.

I help businesses:
• Resolve technical issues faster and reduce downtime
• Improve system performance through root cause analysis
• Support customers across SaaS platforms with clear, professional communication

Tools and expertise:
• SQL Server, MySQL, Database Performance Monitoring
• AWS (Cloud Operations, Networking, Security, Serverless)
• Wireshark, SolarWinds, Network Diagnostics
• Jira, Salesforce, SLA-driven support environments

If you need a reliable Technical Support VA who can handle complex issues and communicate clearly with your team and customers, I’m ready to help.

Available for US timezones.

Highly motivated and results-oriented IT professional with proven technical skills and a strong understanding of computer hardware, networking, and cybersecurity. Holds CompTIA A+, Network+, and Security+ certifications, demonstrating a comprehensive knowledge base and commitment to industry best practices. Eager to contribute to a challenging and rewarding IT role where I can utilize my skills to ensure efficient IT operations and maintain a secure technological environment.

I build websites and backend systems that help businesses operate smarter and convert better.

With 2 years of experience supporting digital operations, I specialize in GHL and Wix development, workflow automation, CRM setups, funnels and system optimization — bridging frontend user experience with backend efficiency.

My work sits at the intersection of:

• High-converting website builds (Wix, GHL, CMS structures, UI/UX optimization)
• Automation & workflow systems (forms, integrations, email marketing, CRM flows)
• Operational process documentation and scalable backend setups

I started as a General Virtual Assistant, which gave me strong foundations in execution, communication, and business operations. Today, I focus on building structured digital systems that reduce manual work and support sustainable growth.

I don’t just design pages — I design systems.

If you’re building or scaling and need someone who understands both user experience and backend workflows, let’s connect.

Network Engineer with strong experience in network design, infrastructure management, and IT security operations across multi-site environments. Skilled in ensuring reliable, secure connectivity through proactive monitoring, i----------- mitigation, and system optimization.
Currently expanding my expertise in cloud architecture and network security, focusing on Azure, OCI, and hybrid network environments. Passionate about building secure, scalable, and high-performing systems that support business continuity and digital transformation.
I thrive in bridging traditional network operations with modern cloud and zero-trust security frameworks, driving innovation while maintaining resilience and compliance across all platforms.

I have strong technical skills in programming using Java, PHP, JavaScript, HTML, CSS, React, and Node.js, as well as experience in database management with MySQL, SQL, SQLite, and MSSQL. I am also skilled in computer hardware and software repair, web development, and network troubleshooting. Additionally, I have practical experience using QGIS and MapInfo for mapping and data integration. I am proficient in Microsoft Office applications, and I demonstrate hardworking, multitasking, and active listening abilities that help me perform effectively in technical and administrative tasks.

IT professional with 4+ years of experience in systems integration, technical support, and IT
service management within healthcare environments. Proven track record of end-to-end
LIS/HIS/EHR deployments-most notably successfully rolling out laboratory information
systems at Vi-Cure Diagnostics, Sunshine Medical Diagnostics Inc.& Metro Vigan Hospital
Adept at troubleshooting complex issues, optimizing workflows, and training end users to
maximize system adoption.

Experienced Service Desk Analyst with 10+ years of experience providing technical support, incident management, and end-user assistance for global organizations. Proficient in Microsoft 365, Active Directory, Azure AD, ServiceNow, and remote support tools. Recognized for resolving complex technical issues, maintaining SLA compliance, and delivering outstanding customer service. Adept at working in fast-paced environments, supporting cross-functional teams, and driving continuous improvements to service quality and operational efficiency.

ECE | ECT | CCNA | FCA

Fast encoder with 65+above wpm.Troubleshooting computers, laptops, tablet in terms of hardware ,but specialy -----------stallation and troubleshooting different apps including microsoft word,excel & powerpoint.

IT Graduate with 2.5 years of experience in IT helpdesk support, SaaS troubleshooting. Also has experience on SIEM monitoring, incident triage, vulnerability assessment, user administration, network troubleshooting, and ITSM workflows.

Computer Technician / Technical Support Engineer/Customer Chat Support