I am a unique blend of high level tech support with a passion for inclusivity, with 10+ years of strong technical background dedicated to redefining and leveraging excellence.

I’m an IT Support professional with 1 year of entry-level experience providing technical support, troubleshooting issues, assisting users, and working with ticket-based support processes. I have a strong interest in networking and enjoy learning how systems, applications, and technologies work together.

Beyond IT Support, I’m continuously developing my skills in front-end and back-end programming, Microsoft 365, data entry, and modern AI tools. I’m particularly interested in using AI to improve productivity, support technical problem-solving, accelerate learning, and explore new ways of working with technology.

I consider myself a continuous learner. Rather than limiting myself to one area of technology, my goal is to build a versatile skill set across IT Support, networking, software development, and AI while gaining more hands-on experience and improving my technical abilities over time.

I am a Computer Engineering graduate with hands-on experience in software and hardware projects gained through academic work and my internship as a DX Engineer Intern at JTAS. During my internship, I worked with Microsoft Power Platform tools, particularly Power Apps and Power Automate, where I assisted in testing workflows, troubleshooting issues, debugging errors, and supporting process improvements.
My academic background exposed me to embedded systems, PCB design, web development, and IoT projects, which helped me develop problem-solving and analytical skills. I am comfortable learning new technologies and enjoy understanding how systems work and finding ways to improve them.
As a fresh graduate, I am looking for opportunities where I can continue learning, apply my technical skills, and contribute positively to a team. I value being reliable, adaptable, and detail-oriented, and I am always willing to take on new challenges and expand my knowledge.

Hi, I'm Christnel — a tech-savvy E-commerce Customer Support Specialist and Virtual Assistant with an IT Support background.


I help Shopify e-commerce brands keep their customers, orders, and backend operations running smoothly. I specialize in text-based support through email and live chat, allowing me to focus 100% on resolving tickets, managing queues, and handling day-to-day store operations.


My experience spans UK and US clients, including supporting a subscription e-commerce brand with orders, refunds, fulfillment, and customer retention, as well as working in US IT Support, where I developed strong troubleshooting and problem-solving skills.


What I can handle:

✔ Shopify — orders, refunds, tracking, fulfillment, returns
✔ Skio — subscriptions, skips, swaps, churn, failed payments
✔ Dixa — email and live chat support, ticket management
✔ Customer support — resolving issues quickly while maintaining a high service standard
✔ AI & productivity tools — ChatGPT, Claude, ClickUp, Notion, -----------, Asana, Google Workspace
✔ Secure workflows — comfortable with 1Password and handling sensitive client information


My focus is simple: keep products moving, orders on track, and customers taken care of. I’m not a theme developer or ads manager — I’m the operator who keeps the day-to-day e-commerce system running and makes sure nothing falls through the cracks.


If you need someone who can step into your Shopify, Dixa, or Skio workflows and start contributing from day one, I’m available for full-time or part-time work and can adapt to your time zone.

Portfolio :

📍 Philippines | Available to start immediately

I'm Joe Pete, a Bachelor of Science in Information Technology graduate from the University of the Assumption with a strong interest in IT support, cybersecurity, and networking. I enjoy solving technical issues and improving system performance through practical solutions.

During my internship at Clark Development Corporation as an IT Support Specialist, I gained hands-on experience in hardware and software troubleshooting, network support, Active Directory, Microsoft 365, and end-user assistance in a fast-paced environment.

I am currently seeking entry-level opportunities in IT support, systems administration, or cybersecurity where I can apply and further develop my skills.

Junior Data Analyst with Google Analytics certifications and hands on experience in data verification, fraud prevention, and quality assurance including recent work on Australian tax return processing. Strong skills in problem-solving, analytical thinking, and interpersonal communication complemented by quick typing and adaptability to technology-driven tasks in fast- paced environments.

I am a reliable and detail-oriented Virtual Assistant with hands-on experience in administrative support, customer service, and small business operations, and with a degree in Electrical engineering
I currently manage my own Piso WiFi business, where I handle daily customer inquiries, configure and monitor network devices, perform network troubleshooting, manage cash collections, and maintain simple records. This role strengthened my ability to work independently, solve technical issues, and stay organized in a fast-paced environment. I also do part-time as Electrician, Cctv installer and appliances repair technician.
I have practical knowledge of network configuration and network troubleshooting, including setup and basic management of WiFi access points such as TP-Link, Ubiquiti, and Comfast. I am also comfortable with email and chat support, data entry, scheduling, and basic bookkeeping tasks.
I am a fast learner, dependable, and committed to providing accurate, timely support while helping clients keep their operations running smoothly.

Reliable Software Developer and IT Support professional with a strong foundation in application development, system troubleshooting, and technical support. Experienced in developing and maintaining desktop and web applications, working with databases and APIs, and delivering effective end-user support, system maintenance, and issue resolution. Knowledgeable in building SEO-friendly web applications through the use of semantic HTML, optimized page structure, performance-aware design, and web best practices. Detail-oriented, quick to learn, and committed to delivering secure, efficient, and user-focused solutions. Recognized as a dependable problem-solver who communicates clearly, meets deadlines, and consistently adds value through both software development and IT support expertise.

IT professional with 6 years of experience in technical support, system administration, and network troubleshooting. Skilled in Active Directory, Microsoft 365, networking, monitoring tools, and remote support. Reliable, detail-oriented, and focused on keeping systems secure, stable, and running smoothly.

Hi, I'm Prince — a full-stack developer and Computer Engineering graduate who loves building things people actually use.

I graduated Valedictorian of Engineering and Computer Technology, Magna Cum Laude, from Wesleyan University-Philippines, but the -----------nt that shaped me most wasn't in a classroom — it was launching Lunchboxd, a campus food directory I founded and built end-to-end. Within 72 hours of launch, it had 430+ users and, not long after, an official endorsement to keep running on campus. Watching something I architected from scratch — infrastructure, CI/CD, deployment, all of it — become part of people's daily routine taught me more about engineering than any course could.

I work across the full stack, with hands-on experience in React, Next.js, Node.js, and cloud platforms like AWS, DigitalOcean, and Firebase, alongside a foundation in networking and systems (VLANs, routing, firewalls) from my Computer Engineering background. At DICT Region III, I helped build Ginhawa, a telehealth platform for Indigenous Peoples and remote communities in geographically isolated areas — work that was pitched directly to the agency and reminded me why I got into tech in the first place: to build things that matter for people who need them most.

Outside of code, I've spent years as a private tutor helping students work through calculus, physics, and data structures, and as a student leader — serving as College Treasurer, team captain, and competition lead across multiple ICPEP events. I care a lot about building things with people, not just for them.

I'm always looking to keep learning — right now that's deeper cloud architecture, data engineering, and sharpening the systems-thinking side of software design. If you're building something ambitious, working in civic tech, or just want to talk shop about full-stack engineering, I'd love to connect.
Software Engineer, magna cum laude Computer Engineering graduate, and College Valedictorian with a proven track record of building production-grade systems for real users. Founded and launched Lunchboxd, a campus food directory that acquired 430+ users in its first 72 hours and won three awards at Project Design 2026. Contributed to telehealth and data migration initiatives at DICT Region III, delivering measurable civic impact. Bring end-to-end ownership across architecture, development, and deployment on modern full-stack and cloud platforms.

IT Support Specialist with hands-on experience providing technical support during my internship at Connext Global Solutions. Skilled in computer troubleshooting, Windows installation, hardware setup, software configuration, Microsoft Office, Google Workspace, data entry, and customer support. I am a fast learner, detail-oriented, and committed to delivering reliable remote support.

I am capable of understanding, generating, and analyzing text across a wide range of topics, providing information, creative content, and problem-solving support. I have a really good experience handling different accounts during my BPO days, I was a Financial Technical support in SITEL handling QUICKBOOKS accounts, I manage sales, basic trouble shooting, promotions, and excellent customer service for T-MOBILE. I also got good experience with ROYAL CARIBBEAN where I manage bookings, flights, insurance, hotels, excursions and everything our guests needs.

I have experience providing IT technical support, remote assistance, and multimedia editing. I am a fast learner, reliable, and comfortable working independently or as part of a team.

Technical Skills & Experience:

* Remote IT Technical Support
* Virtual Assistant (VA)
* Windows Installation, Configuration, and Troubleshooting
* Software & Hardware Troubleshooting
* Computer Networking & Basic Network Configuration
* VPN Setup and Troubleshooting
* Remote Support (AnyDesk, RustDesk)
* Ticketing Systems / Help Desk Support
* Group Policy (GPO), GPEDIT, and Registry Editor (Regedit)
* Microsoft 365 Administration (Basic)
* Google Workspace Administration (Basic)
* Basic VoIP Support
* Wi-Fi Setup, Configuration, and Troubleshooting
* Windows Server (Basic Administration)
* Printer Installation, Configuration, and Troubleshooting
* Epson and Canon Printer Support
* POS System Installation and Troubleshooting
* Honeywell Barcode Printer Configuration
* BarTender Label Printing Software
* ZKTeco Biometric Device Installation and Configuration
* RFID Attendance System Support
* Internet Service Provider Support (PLDT & Globe)
* FTTH (Fiber-to-the-Home) Installation and Troubleshooting
* CCTV Installation, Configuration, and Troubleshooting
* CCTV Floor Plan Design and Camera Position Planning
* Ubiquiti Devices Configuration (LiteBeam, PowerBeam, Access Point, IsoStation)
* MikroTik Basic Configuration using WinBox

**Creative & AI Skills:**

* Video Editing using CapCut and Filmora
* Photo Editing using Adobe Photoshop
* AI Tools:

* ChatGPT
* Google Gemini
* Nano Banana AI
* Google Veo
* Google AI Studio

I am passionate about solving technical problems, providing excellent customer support, and continuously learning new technologies. I am ready to contribute to remote IT support, technical support, virtual assistant, or multimedia editing roles while delivering high-quality work and dependable service.