Karl

Customer Service Representative

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $5.68/hour ($1,260.00/month)

Bachelors degree

Last Active

September 19th, 2026 (2 days ago)

Member Since

July 26th, 2025

Profile Description

Customer Service Representative with 4+ years of experience supporting US-based healthcare, dental, and vision accounts through phone, chat, and email. My experience includes patient and provider communication, appointment scheduling, medication refill intake, benefits and eligibility, claims-related concerns, account updates, and accurate documentation.

I also have experience in real-time workforce management, including monitoring call volume and staffing levels, preparing reports, and recommending staffing adjustments. I’m familiar with tools and platforms such as Zoho, Geneysis Cloud, Okta, Amazon Connect, Healthie, and Clinic App.

I’m comfortable working US schedules and adapting to new systems and processes. I’m looking for a remote role where I can use my customer service, healthcare support, scheduling, documentation, and administrative experience while continuing to learn and take on new responsibilities.

Here are the skills I can contribute to your team:

1.) Flexibility with tasks
2.) Knowledge of HIPAA
3.) Communication skills
4.) Time Management
5.) Attention to detail

I extremely knowledgeable when it comes to
- Microsoft Office
- Google Workspace
- Slack- Zoom
- Salesforce
- ChatGPT
- Canva
- Capcut

Top Skills

Customer Support » Active Listening

Experience: 2 - 5 years

While assisting a frustrated patient who called about a delayed dental insurance claim, I used active listening by allowing them to fully explain their concerns without interruption. I paraphrased their issue to confirm my understanding, clarified important details, and asked relevant follow-up questions. By staying calm and focused, I was able to identify that the delay was due to missing documentation. I guided the customer through the process to resubmit the required files, assured them of the next steps, and followed up after resolution. The customer thanked me for genuinely listening and helping resolve the issue efficiently.

Marketing » Appointment Setting

Experience: 2 - 5 years

Experienced in managing schedules, bookings, and customer appointments.

Office and Administration » Problem Solving

Experience: 2 - 5 years

Handled complex claim issues that need to be resolved

Other Skills

Customer Support » Healthcare

Experience: 2 - 5 years

Knowledgeable in patient assistance, scheduling, and handling healthcare-related inquiries.

Office and Administration » Analytical

Experience: 2 - 5 years

Strong analytical ability with experience in problem-solving, data interpretation, process improvement, and making accurate decisions based on available information. Skilled at identifying issues, analyzing trends, and providing effective solutions.

Marketing » Telemarketing » Outbound Calls

Experience: 2 - 5 years

Experienced in customer outreach and professional conversations.

Human Resources » Workforce Management

Experience: Less than 6 months

Knowledgeable in monitoring schedules, attendance, and real-time operations.

Marketing » CRM » Zoho CRM

Experience: 2 - 5 years

Familiar with managing customer records and tracking interactions.

Customer Support » Chat Support

Experience: 2 - 5 years

Experienced in handling multiple customer conversations through chat platforms.

Professional Services » Medical Services » Medical Virtual Assistant

Experience: Less than 6 months

Completed training as a Medical Virtual Assistant through SaiberAssist, gaining hands-on experience in medical pre-authorizations, insurance verification, appointment scheduling, email management, EMR documentation, and medical scribing. Assisted with patient communication, records management, and administrative tasks while maintaining accuracy, confidentiality, and professionalism in a healthcare setting.

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: Tanjay City, Negros Oriental

Tests Taken: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0467
Total Execution Time	0.0487

GET DATA

No GET data exists

MEMORY USAGE

1,625,416 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4351859

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0241 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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