I'm a reliable remote professional with 5+ years of experience in BPO, operations management, customer support, sales support, and admin work.
I've led teams, handled customer and technical escalations, managed KPIs, followed up with leads, updated CRMs, and supported daily business operations. I work well independently, communicate clearly, and make sure tasks are done on time. I'm easy to work with and focused on helping clients grow their business.

Customer-focused BPO professional with over 2 years of experience as a Travel Customer Service and Sales Agent. Skilled in assisting customers with flight bookings, itinerary changes, cancellations, refunds, and travel-related inquiries while delivering exceptional service through phone, email, and chat. Experienced in handling high-volume customer interactions, resolving complex issues, and identifying sales opportunities such as upgrades and travel packages. Strong communication, problem-solving, and relationship-building skills with a proven ability to work in fast-paced environments, meet performance targets, and provide a seamless customer experience. Dedicated, adaptable, and committed to delivering efficient, accurate, and customer-first support.

Dedicated customer service professional with a proven track record in client communication, problem-solving, and relationship building. Adept at managing both inbound and outbound calls while maintaining a high level of professionalism. Eager to leverage strong communication skills and a positive attitude as a Client Engagement Specialist.

4 Years Real Estate Experience| 3 Years ISA Experience | 5 months HR Hiring Coordinator and Training | Follow Up Boss | Chime | Vulcan 7 |Dialpad| DocuSign | Phone Burner | Google Dialer | Ring Central | Mojo Dialer | Google Workspace | Microsoft Workspace | Canva | American & British English Mastery.

Dedicated Medical Virtual Assistant with a Bachelor of Science in Pharmacy from Southwestern University PHINMA and extensive experience in the healthcare BPO industry. Skilled in patient intake, medical billing, insurance verification, and healthcare coordination. Experienced in handling patient documentation, verifying insurance eligibility and benefits, processing claims, managing accounts receivable, and resolving billing concerns. Proficient in communicating with patients, healthcare providers, and insurance carriers to ensure accurate billing, timely claims resolution, and efficient patient care coordination. Knowledgeable in HIPAA compliance and medical terminology, including CPT and ICD-10 codes. Recognized for strong analytical skills, attention to detail, and the ability to manage complex healthcare administrative processes while delivering professional and compassionate patient support.

Motivated and results-driven Virtual Assistant with experience in outbound cold calling, appointment setting, and lead management. Skilled in communicating with prospects, qualifying leads, and maintaining accurate CRM records. Confident in handling high-volume calls, building rapport, and overcoming objections with professionalism. Highly organized, adaptable, and committed to delivering excellent results while continuously learning and growing in the real estate industry.

I help businesses deliver fast, accurate, and high-quality customer support.

With a background in the BPO industry as a Customer Support Representative and now a Quality Analyst, I have hands-on experience handling customer concerns, tracking shipments, and supporting high-value and sensitive accounts.

I’ve worked with customers through phone, email, and case monitoring, ensuring every concern is resolved efficiently and professionally. In my current QA role, I audit interactions across multiple channels (calls, emails, cases, and portal comments) to maintain high service standards and improve overall customer experience.

What I can do for you:

* Handle customer inquiries (email, chat, phone)
* Track orders / shipments and provide updates
* Manage support tickets and cases
* Ensure accurate and professional communication
* Maintain high-quality customer experience

I’m detail-oriented, reliable, and quick to learn new tools and systems. I may be new to the VA industry, but I bring solid experience in customer support and quality assurance.

I am a dedicated Healthcare Virtual Assistant with hands-on experience in medical order processing, insurance verification, patient appointment scheduling, and medical supply coordination. I handle HIPAA-compliant data entry with high accuracy and provide excellent customer and sales support through phone, chat, and email. I am highly organized, detail-oriented, and reliable, with strong communication skills and the ability to work efficiently in fast-paced healthcare environments.

I am a reliable and results-driven Cold Caller and Appointment Setter with over one year of experience in outbound calling, market research, lead generation, and appointment setting. I have worked with U.S.-based clients, conducting telephone surveys, qualifying leads, handling objections, and scheduling appointments while maintaining a professional and friendly approach.

My experience has strengthened my communication skills, active listening, resilience, and ability to build rapport quickly with prospects. I am comfortable working with scripts, meeting daily targets, updating CRM systems, and maintaining accurate records.

I am dependable, detail-oriented, and eager to help businesses grow by generating quality leads and delivering excellent customer interactions. I am always willing to learn new tools and processes to provide the best support to my clients.

Here's my resume and video introduction for your reference:

Resume: -----------

Video Introduction: -----------

Experienced Admin Support and Customer Service Professional adept at providing comprehensive administrative support and delivering exceptional customer experiences. Skilled in managing various administrative tasks, including email and calendar management, data entry, and document preparation. Proficient in customer service practices, with a strong ability to engage customers, resolve inquiries, and ensure satisfaction. Detail-oriented and organized, capable of handling multiple responsibilities efficiently. Excellent communication skills, both written and verbal, enabling effective interaction with clients and tea-----------mbers. Adaptable and resourceful problem solver, with a customer-centric approach to service delivery. Committed to enhancing productivity, fostering positive relationships, and delivering high-quality support in virtual and customer-facing roles.

Need an Experienced Sales and/or Support Specialist?

3 years experience in Sales & Customer Service
C2 Level English Proficiency
Reliable internet and top-notch equipment (Remote work Set-up ready)

Let's turn leads into SOLID SALES!

Here's what I can bring to the table:

SALES EXPERTISE: executes effective sales strategies, exceeds targets, and drives revenue growth

CUSTOMER SERVICE: delivers exceptional service through attentive listening, proactive problem-solving, and building strong client relationships

TECH SAVVY: navigates CRM systems and technology tools to streamline processes, and enhance sales effectiveness

COMMUNICATION EXCELLENCE: articulates product features, negotiates, and delivers persuasive sales pitches through strong interpersonal and presentation skills

ATTENTION TO DETAIL: manages sales processes, documentation, and follow-up to ensure accuracy, compliance, and seamless customer experiences

SOFTWARE Experience:

Salesforce
Active Campaign
MailChimp
Kajabi
Stripe
Asana
Convoso, Avaya, V-----------, JustCall, Ricochet360, etc.
Google Workspace
Microsoft Office
Zoom
Slack
Microsoft Teams
Calendly
Pandadoc
Canva
ChatGPT

Let's chat about boosting your business. Drop me a message and let's get started!

Results-driven closer with 5 years of sales experience, including 1 year in appointment setting and 4 years as a high-performing closer.

Closed 1,000+ deals, consistently ranked Top Rep for 3 consecutive years, and broke company records in deal volume and revenue. Skilled in cold calling, lead qualification, rapport building, pain-point discovery, and urgency-driven closing.

Proven ability to convert qualified leads into loyal clients and drive revenue growth in fast-paced, remote environments serving US-based businesses.

Results-driven Executive Assistant with 5 years of experience supporting C-suite leaders and teams across administrative operations, stakeholder communication, and lead generation. Proven in streamlining workflows, developing high-impact executive materials, and driving business growth through AI-assisted processes and proactive cross-functional coordination.

Are you looking for a SELF-DISCIPLINED, PROBLEM SOLVER Virtual Assistant ready to help you grow your business? You came to the right place!

I am a highly trained freelancer based here in the Philippines. I started my career as a Telemarketer in eBusiness BPO handling education accounts for eDebit Pay covering North America on 2011.

I am also experienced in Digital Marketing Consultant, Social Media Marketing, and Web Development specializing in Shopify development and other e-commerce websites.

I also have more than three years of experience working as a Customer Service Representative here in the Philippines.

In addition to that I also have more than two years of proven track record working as a Virtual Assistant for We Care Vida a European company handling social media campaigns for the brand and maintaining its website.

With these skills that I acquired through the years, I am confident that I am the best choice for your Virtual Assistant needs.