Rafael

Systems Engineer

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.03/hour ($1,543.10/month)

Bachelors degree

Last Active

April 18th, 2025 (381 days ago)

Member Since

April 16th, 2025

Profile Description

Provides specialized NOC (Network Operations Center) support for small to medium-sized businesses across the USA, ensuring seamless and uninterrupted IT services.
Efficiently created, disabled, and modified user accounts, access permissions, and organizational units (OUs) for users, groups, and assets in On-Premises, Cloud, and Hybrid environments.
Act as the first point of contact for IT support requests via phone, email, chat, or ticketing system.
Skillfully utilized RMM tools such as ScreenConnect, Datto, and Kaseya to troubleshoot and resolve user computer issues with speed and efficiency.
Proactively managed and tracked i ---------- resolution through ConnectWise service tickets, significantly improving response times and customer satisfaction.
Configured and optimized SonicWall NetExtender and FortiClient VPN networks to meet stringent performance requirements, ensuring reliable and efficient network operations.
Provided prompt and effective remote technical support by responding to user emails and calls, addressing and resolving technical malfunctions.
Vigilantly monitored Auvik alerts to detect and mitigate potential critical outages, maintaining system stability and reliability.
Delivered clear and concise advanced technical support, adeptly guiding clients through troubleshooting processes with ease.
Authored and published comprehensive support documentation in IT Glue, enhancing the knowledge base and facilitating future issue resolution.
Diagnose and troubleshoot hardware, software, and network issues for end-users.
Install, configure, and maintain computer systems, software, and peripheral devices.
Request IT asset inventory and documentation of support requests and resolutions.
Assist in user account management, including password resets and access provisioning.
Provide IT onboarding support for new employees, including setting up accounts and equipment.
Support remote users with VPN, connectivity, and access issues.
Follow IT security policies and best practices to ensure data protection and compliance.
Participate in IT projects and initiatives as required.
Provide training and guidance to end-users on IT systems, tools, and best practices.

Top Skills

Software » Network Administration » Network Troubleshooting

Experience: 1 - 2 years

Software » ConnectWise

Experience: 1 - 2 years

Other Skills

Project Management » Jira

Experience: 1 - 2 years

Cloud Services » Azure » Security - Azure Active Directory

Experience: 1 - 2 years

Cloud Services » Google Cloud » Identity & Security

Experience: 1 - 2 years

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Manila, None

Tests Taken: IQ
Score: 115: DISC
Dominance: 33
Influence: 9
Steadiness: 26
Compliance: 32

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Info )	0.0400
Total Execution Time	0.0441

GET DATA

No GET data exists

MEMORY USAGE

1,604,912 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4117279

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0225 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0013	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4117279' LIMIT 1
0.0017	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4117279'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4117279'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4117279' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '4117279' AND hired > -1`
0.0006	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4117279' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0005	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0009	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0007	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4117279 LIMIT 1`
0.0006	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4117279 LIMIT 1`
0.0010	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4117279' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0005	`SELECT *, DATEDIFF('2026-05-04',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4117279'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0027	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4117279' ORDER BY `jsct`.`rate` DESC
0.0006	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4117279'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0016	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4117279
csrf-token	9a3580d6dd2b9f3c49c430eb2f160946

CONFIG VARIABLES (Show)

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enable_profiler
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.38
HTTP_DNT