Ma.

Experienced BPO Professional | Outbound Messaging & Email | Secretarial & Admin

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Overview

Looking for part-time work (5 hours/day)

at $3.52/hour ($418.18/month)

High school diploma

Last Active

September 9th, 2025 (235 days ago)

Member Since

April 9th, 2025

Profile Description

I have experience working in the BPO industry, primarily handling voice accounts and assisting customers through calls. I’m trained to work in fast-paced environments and am comfortable with graveyard shifts and flexible schedules.
In addition to customer service, I also handle administrative tasks such as organizing documents, managing files, and supporting email or message outreach.
I’m reliable, detail-oriented, and can work independently with minimal supervision. I’m looking for long-term opportunities where I can assist with both communication and administrative support.

Top Skills

Customer Support » Phone Support

Experience: 6 months - 1 year

I have experience in phone support, where I assisted customers with billing inquiries and general questions about their mobile and TV services. I provided clear, accurate information and ensured customer concerns were addressed efficiently.

Customer Support » Sales Support » Mobile Service

Experience: 6 months - 1 year

I have worked under customer service mobile support, managing service plans that included phones. My role involved troubleshooting network issues, identifying local site problems, and assisting customers in resolving service disruptions efficiently.

Office and Administration » Documentation

Experience: 5 - 10 years

I have experience in documentation, using tools like Google Drive and the full suite of Google Workspace applications to organize and manage files. This included storing, sharing, and organizing documents, ensuring easy access for all team members and maintaining an efficient system for file management.

Other Skills

Customer Support » Email Support

Experience: 6 months - 1 year

I have experience in email support, specifically sending out emails to customers regarding billing inquiries and service-related issues for mobile and TV services. I ensure clear, accurate, and timely communication to address customer concerns.

Office and Administration » Google Suite

Experience: 5 - 10 years

Office and Administration » Calendar Management » Scheduling

Experience: 2 - 5 years

I have extensive experience in scheduling, having served as a secretary for 4 years in high school and 1 year in college. I utilized tools like Google Sheets and Google Calendar to organize and manage class schedules, meetings, and events. My role involved coordinating with teachers and classmates to ensure everyone was informed and all events ran smoothly.

Office and Administration » Task Prioritization

Experience: 2 - 5 years

I have experience in task prioritization, gained from leading group projects throughout gradeschool to college. I assessed project requirements and deadlines, then organized tasks based on urgency and importance. This allowed me to ensure the team focused on high-priority tasks first, improving overall efficiency and ensuring timely project completion.

Cloud Services » Google Cloud » Storage and Databases

Experience: 2 - 5 years

Accounting » Accounts Receivable » Billing

Experience: 6 months - 1 year

I have experience in reviewing billing ledgers to explain the breakdown of charges and balances to customers. I clarified billing details, addressed any discrepancies, and ensured customers understood the breakdown of their mobile and TV service bills.

Customer Support » Customer Service » Fraud detection

Experience: 6 months - 1 year

I have experience in fraud detection, where I identified fraudulent callers by recognizing specific background cues and suspicious behavior patterns. My role involved ensuring that fraud risks were detected early and handled appropriately to protect the company and customers.

Project Management » Notion

Experience: 5 - 10 years

I have experience using Notion as an all-around organizational tool to track deadlines, exams, and course coverage. It helped me stay on top of academic responsibilities by organizing my tasks, setting reminders, and maintaining a clear overview of my schedule.

Marketing » Sales

Experience: 6 months - 1 year

I have experience in voice support, where selling multiple offers to customers was one of our key metrics. I used engaging, catchy phrases to capture their interest and effectively communicated the value of the offers, particularly for customers with commitments, ensuring they understood the benefits and encouraging them to avail themselves of the offers.

Office and Administration » Note Taking

Experience: 5 - 10 years

I have experience in note-taking, both manually and digitally, since I started schooling. Whether using traditional pen and paper or digital tools, I have developed effective methods for organizing and summarizing key information to enhance my learning and productivity.

Customer Support » Technical Support

Experience: 6 months - 1 year

I have experience in technical support, where I provided step-by-step instructions to customers to troubleshoot issues with their mobile and TV services. I ensured clear communication and guided customers through problem-solving processes to resolve their concerns efficiently.

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Juan City, Metro Manila

Tests Taken: DISC
Dominance: 24
Influence: 16
Steadiness: 44
Compliance: 16: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0272
Total Execution Time	0.0286

GET DATA

No GET data exists

MEMORY USAGE

1,640,736 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4104560

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0158 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0008	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4104560' LIMIT 1
0.0025	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4104560'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4104560'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4104560' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '4104560' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4104560' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4104560 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4104560 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4104560' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4104560'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0019	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4104560' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4104560'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1777691486
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4104560
csrf-token	b883de88439abb6f09dc6887cae2d918

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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sess_time_to_update	300
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cookie_path	/
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standardize_newlines
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.75
HTTP_DNT