Jovel

Quality Analyst

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

High school diploma

Last Active

June 27th, 2026 (11 days ago)

Member Since

March 15th, 2025

Profile Description

I am a Quality Analyst with over 5 years of experience in contact center operations, specializing in QA evaluation, reporting, and process monitoring.

My work focuses on reviewing customer interactions, ensuring compliance with QA standards, and supporting operational decision-making through structured reporting and dashboards. I have experience working with Excel-based reporting systems, including linked files used for centralized monitoring of QA schedules, agent allocations, and coverage tracking.

I am skilled in identifying performance patterns, tracking compliance metrics, and organizing operational data to support QA leaders in managing workload distribution and audit coverage.

My goal is to provide accurate, organized, and efficient reporting support that helps teams improve visibility, consistency, and operational performance.

Top Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Utilized Microsoft Excel for daily and weekly QA audits, data tracking, and performance analysis. Experienced in cleaning and organizing large datasets, generating evaluation reports, and identifying trends to support continuous improvement in live chat operations.

Office and Administration » Google Sheets

Experience: 2 - 5 years

Used Google Sheets extensively to monitor chat quality, log audit results, and maintain team performance dashboards. Responsible for organizing large volumes of data, automating tracking systems, and supporting QA insights with clear and structured reports.

Office and Administration » Google Forms

Experience: 2 - 5 years

Regularly used Google Forms to send and collect daily evaluation audits for chat operators. Ensured timely and organized feedback delivery, and maintained structured records of responses for performance tracking and coaching sessions.

Other Skills

Office and Administration » Microsoft Outlook

Experience: 2 - 5 years

Used Microsoft Outlook for daily communication, audit result distribution, and coordination with team leads and management. Ensured timely follow-ups, maintained organized email threads, and supported clear documentation of QA updates and client feedback.

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Marketing » Marketing Analytics » Looker Studio

Experience: 2 - 5 years

Office and Administration » Microsoft Power Point

Experience: 2 - 5 years

Used Microsoft PowerPoint to create and update training materials, prepare QA calibration decks, and present audit findings in team meetings. Supported knowledge sharing and performance alignment through clear, organized visual presentations.

Office and Administration » Data Entry

Experience: 1 - 2 years

Experienced in reviewing live chat transcripts and accurately entering client details into a web-based CRM system (Ngage ICS). Responsible for creating case summaries, selecting appropriate legal areas of practice, and ensuring lead quality and completeness based on internal and client guidelines.

Office and Administration » Power BI

Experience: 2 - 5 years

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, NCR

Tests Taken: IQ
Score: 115: DISC
Dominance: 35%
Influence: 7%
Steadiness: 37%
Compliance: 21%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0272
Total Execution Time	0.0287

GET DATA

No GET data exists

MEMORY USAGE

1,615,208 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4055988

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0154 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4055988' LIMIT 1
0.0021	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4055988'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4055988'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4055988' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '4055988' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4055988' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4055988 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4055988 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4055988' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4055988'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0019	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4055988' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4055988'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4055988
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.196
HTTP_DNT