Evangeline

Customer service associate / Technical support rep

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $3.07/hour ($654.55/month)

Bachelors degree

Last Active

March 23rd, 2026 (53 days ago)

Member Since

June 7th, 2024

Profile Description

Hello! I’m a versatile customer support and operations professional with 9+ years of experience across customer service, technical support, operations analysis, and virtual assistance. I bring strong communication skills, attention to detail, and a consistent track record of exceeding metrics while delivering excellent customer experiences.

Experience

Practice Teacher for 1 year
During my internship, I served as a Practice Teacher, applying theoretical knowledge in a real world classroom setting. I developed lesson plans, managed classroom dynamics, and evaluated student performance while strengthening communication and leadership skills.

Customer Service Associate at Amazon for 6 months
Provided chat and email support for Amazon UK customers, assisting with order inquiries, returns, complaints, replacements, and refunds. Recognized as the #1 seasonal agent for outstanding performance and customer service excellence.

Technical Support and Customer Service Representative for 6 years
Delivered phone, chat, and email support for mobile services and business clients. Troubleshot technical issues, handled escalations, analyzed connectivity problems, and ensured high quality resolutions. Consistently recognized as a Top Agent for exceptional performance.

Operations Analyst for 3 years
Supported team leads and managers by compiling and analyzing metrics, generating reports, and monitoring operational performance. Managed agent flagging, scheduling updates, and performance tracking. Awarded GOAT and Extra Mile Award for operational excellence.

Virtual Assistant and Customer Service Associate for 17 months
Handled high volume email support including order issues, returns, exchanges, refunds, and product inquiries. Maintained strong metrics with minimal supervision while delivering empathetic, detailed, and solution focused responses.

Tools and Platforms
Customer Support and Ecommerce:
Shopify
Gorgias
Zendesk
Redo
Loop Returns
ShipStation
VESYL
Salesforce
LivePerson
KANA
NetMAPS

Operations and Analytics:
Excel
Power BI
Qualtrics
Google Workspace
Microsoft Office Suite
Outlook
Zoom
Microsoft Teams
CDRlive

Workforce and Productivity :
Slack
Hubstaff
Citrix
IEX
NICE
SIP
Avaya
Siebel
AWBT
MICA

Strengths: <8efe80624d780eba0c6493ec45140364>Email and customer support
Order management and returns handling
Technical troubleshooting
Operations reporting and analytics
Empathy driven communication
Detail oriented and reliable
Fast learner and adaptable
Consistently exceeding metrics

I am passionate about delivering excellent customer experiences, improving workflows, and supporting team success. I thrive in fast paced environments and always aim to exceed expectations while maintaining professionalism and accuracy.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

For two enriching years, I served as a dedicated Email Support and Chat Associate at Amazon, a role that allowed me to develop a deep understanding of customer service and technical support. My primary responsibilities involved handling order queries, a task that required keen attention to detail, problem-solving skills, and a strong customer-first approach. In addition to this, I was entrusted with the role of a Back of House Agent, where I provided comprehensive support to customers facing issues with their mobile phones, internet connectivity, and phone reception. This role demanded technical acumen, patience, and the ability to explain complex concepts in an understandable manner. Throughout my tenure, I consistently aimed to ensure customer satisfaction, resolve issues efficiently, and contribute positively to the team. This experience has equipped me with a unique blend of technical knowledge and customer service skills, making me a versatile professional in the tech support industry.

Customer Support » Chat Support

Experience: 2 - 5 years

For 6 months I worked at Amazon as an Email Support and Chat Associate, handling customer queries about orders. My dedication to customer service earned me the title of Top Agent. I also provided technical support for mobile and internet issues as a Back of House Agent through email for 2 years. This experience has honed my technical and customer service skills, making me a well-rounded professional in the tech support industry. For over two years, I’ve been an Operations Analyst, managing chat support and email reports. My role involved assisting agents and team leads, ensuring smooth operations and effective communication. My dedication and commitment were recognized when I was honored with the GOAT (Greatest of All Time) and Extra Mile awards. These accolades reflect my ability to go above and beyond in my role, making significant contributions to the team and the organization. This experience has honed my analytical skills and deepened my understanding of operations management in the tech support industry.

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

I have 17 months of experience using Gorgias to provide excellent customer support via email. I handle customer inquiries about orders, returns, refunds, and product questions, always responding with empathy and clarity. I use Gorgias to manage tickets efficiently, track customer interactions, and ensure timely resolutions, helping maintain high customer satisfaction and smooth workflow for my clients.

Other Skills

Customer Support » Ecommerce » Amazon

Experience: Less than 6 months

I worked for 6 months as a Customer Service Associate for Amazon UK, assisting customers via email and chat. I handled questions about orders, returns, refunds, and product issues while effectively multitasking and maintaining excellent customer service. My dedication and ability to manage multiple tasks at once earned me recognition as the top seasonal agent. I enjoy solving problems, ensuring every customer feels heard, and keeping operations running smoothly.

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

I have 17 months of experience handling Shopify eCommerce accounts via email. I am proficient in editing product search, updating customer information and addresses, canceling or issuing gift cards, duplicating products, adding tracking information, processing returns, and issuing refunds. I also have basic experience accessing GoAffPro for affiliate management.

Office and Administration » Microsoft Outlook

Experience: 5 - 10 years

I’ve been using Microsoft Outlook every day for 10 years to manage emails, calendar appointments, and tasks. I’m comfortable organizing communications, scheduling meetings, and keeping my inbox and calendar efficient so nothing falls through the cracks.

Office and Administration » Citrix

Experience: 2 - 5 years

I’ve been using Citrix for 5 years to access virtual workspaces and keep everything running smoothly. It helps me stay organized, work with my team, and get tasks done efficiently, even when working remotely. I’m comfortable navigating multiple systems and making sure nothing slows down the workflow.

Office and Administration » Power BI

Experience: 2 - 5 years

I have 5 years of experience using Power BI to extract, analyze, and visualize data. I prepare daily reports for managers and clients, ensuring insights are clear, accurate, and actionable. My work helps support informed decision-making and keeps teams updated on key metrics and performance trends.

E-Commerce » Shipstation

Experience: Less than 6 months

I have less than 6 months of experience using ShipStation to manage eCommerce orders efficiently. I am familiar with creating and printing shipping labels, updating tracking information, processing shipments, and managing order statuses. Using ShipStation, I help ensure timely deliveries and accurate communication with customers, contributing to a smooth order fulfillment process and high customer satisfaction.

Marketing » CRM » Zendesk

Experience: Less than 6 months

I received a few days of training on Zendesk and have a good overview of the platform. While I haven’t used it extensively yet, I’m a fast learner and confident I can quickly become proficient if needed for daily tasks.

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0232
Total Execution Time	0.0246

GET DATA

No GET data exists

MEMORY USAGE

1,451,512 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3486900

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0126 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3486900' LIMIT 1
0.0026	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3486900'
0.0004	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3486900'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3486900' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3486900' AND hired > -1`
0.0008	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '3486900' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3486900 LIMIT 1`
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0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3486900' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3486900'
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0.0005	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3486900' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3486900'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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