Faizan

Policy and Security Analyst / Customer Service Representative

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mark as hired

Overview

Looking for full-time work (12 hours/day)

at $1.67/hour ($480.00/month)

Bachelors degree

Last Active

March 17th, 2025 (418 days ago)

Member Since

April 2nd, 2024

Profile Description

Policy and Security
- Overseeing the Operations Team to detect potential fraud, initiating investigations when necessary, and filing Infraction Reports for policy violations while ensuring confidentiality.
- Conducting daily Calls and Chat Validation to identify potential fraudulent activities, including Invalid Monetary Adjustments, Unprofessionalism, and Work Avoidance.
- Preparing and analyzing employee data reports, compliance records, and variance updates, delivering valuable insights and consolidated data to the Operations Director and HR Management.
- Leading comprehensive onboarding processes for the Operations Team, ensuring policy compliance through effective training logistics, scheduling, and record-keeping.
Customer Service:
- Provided timely and precise assistance through multiple communication channels, including phone, chat, and email, to address customer inquiries with professionalism.
- Delivered technical guidance, documents solutions, and remains abreast of product specifications to ensure efficient troubleshooting.
- Point of Contact (POC) for new hire tea ---------- mbers during onboarding, including conducting side-by-side training, assisted them in product service training through up to the nesting phase.

Other Skills

Marketing » CRM » Microsoft Dynamics 365

Experience: 2 - 5 years

Project Management » Jira

Experience: 2 - 5 years

Cloud Services » Azure » Dev Tools - Visual Studio

Experience: 1 - 2 years

Human Resources » Workday

Experience: 2 - 5 years

Web Programming » PHP

Experience: 6 months - 1 year

Web Programming » Javascript

Experience: 1 - 2 years

Web Programming » CSS

Experience: 1 - 2 years

Software » Java

Experience: 1 - 2 years

Software » Databases » MySQL

Experience: 1 - 2 years

Accounting » Investment Accounting » Strategic Planning

Experience: 2 - 5 years

Web Programming » Visual Basic

Experience: 1 - 2 years

Customer Support » Customer Service » Genesys Cloud

Experience: 2 - 5 years

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Iloilo, Iloilo

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0248
Total Execution Time	0.0265

GET DATA

No GET data exists

MEMORY USAGE

1,625,624 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3350761

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0129 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3350761' LIMIT 1
0.0026	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3350761'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3350761'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3350761' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3350761' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3350761' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3350761 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3350761 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3350761' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-09',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3350761'
0.0023	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0005	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3350761' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3350761'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.132
HTTP_DNT

Faizan

Policy and Security Analyst / Customer Service Representative

Overview

Profile Description

Top Skills

Human Resources » Policy Writing

Customer Support » Customer Service » Fraud detection

Office and Administration » Google Workspace

Other Skills

Marketing » CRM » Microsoft Dynamics 365

Project Management » Jira

Cloud Services » Azure » Dev Tools - Visual Studio

Human Resources » Workday

Web Programming » PHP

Web Programming » Javascript

Web Programming » CSS

Software » Java

Software » Databases » MySQL

Accounting » Investment Accounting » Strategic Planning

Web Programming » Visual Basic

Customer Support » Customer Service » Genesys Cloud

Basic Information