Paola

Shopify Operations Specialist | Customer Experience | Re:amaze | Chargebacks | O

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Overview

Looking for full-time work (8 hours/day)

at $7.26/hour ($1,400.00/month)

Bachelors degree

Last Active

August 15th, 2026 (yesterday)

Member Since

February 8th, 2024

Profile Description

I help Shopify brands streamline post-purchase operations, resolve complex customer issues, and deliver exceptional customer experiences. From chargebacks and shipping issues to order management and customer escalations, I keep operations moving while protecting revenue and customer trust.

As an eCommerce Customer Experience & Operations Specialist, I've supported a U.S.-based Shopify store processing more than 1,000 orders daily, managed 80+ customer conversations each day, prepared 100+ chargeback evidence packages with a 70-72% dispute win rate, and helped resolve approximately 88% of customer concerns without escalation through proactive communication and cross-functional collaboration.

My experience includes working closely with warehouses, freight carriers, manufacturers, and internal teams to investigate issues, coordinate resolutions, and improve operational workflows. I'm proficient in Shopify, Re:amaze, Gorgias, Google Workspace, Slack, and ChatGPT, and I enjoy creating efficient processes that improve both customer satisfaction and business performance.

Core Expertise
• Shopify Operations
• Customer Experience
• Chargeback Management
• Customer Escalations
• Order Management
• Shipping & Fulfillment Coordination
• Returns & Refund Processing
• Vendor & Logistics Coordination
• Process Improvement
• Cross-functional Collaboration

If you're looking for someone who takes ownership, communicates proactively, and can confidently manage post-purchase operations while delivering an outstanding customer experience, I'd love the opportunity to support your business.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

Customer Support » Customer Relationship Management

Experience: 5 - 10 years

Customer Support » Customer Service » Chargeback Analysis

Experience: 1 - 2 years

Other Skills

Office and Administration » Google Workspace

Experience: 2 - 5 years

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

E-Commerce » Logistics Coordination

Experience: 1 - 2 years

E-Commerce » Order processing » Order Fulfillment

Experience: 1 - 2 years

Project Management » Asana

Experience: 1 - 2 years

Customer Support » Ecommerce

Experience: 1 - 2 years

Office and Administration » AI Tools » ChatGPT

Experience: 1 - 2 years

Project Management » Notion

Experience: 1 - 2 years

Project Management » Process Improvement

Experience: 1 - 2 years

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Las Piñas, NCR

Tests Taken: IQ
Score: 120: DISC
Dominance: 34
Influence: 10
Steadiness: 33
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0266
Total Execution Time	0.0279

GET DATA

No GET data exists

MEMORY USAGE

1,632,184 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3241723

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0161 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3241723' LIMIT 1
0.0028	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3241723'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3241723'
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0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3241723' AND `is_private` = 1
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0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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