Currently working with HealthyBOS and over the past four years, I've had the privilege of honing my expertise within the IT industry while working with a prominent outsourcing company. My journey in IT has been fueled by a deep passion for technology and a steadfast commitment to improving operational efficiency and security within IT systems.
In my role, I've played a pivotal part in shaping and managing the operational infrastructure of our IT systems, consistently driving our business towards success. My experience encompasses a range of exciting areas, including:
• Comprehensive PC Deployments (Onsite and WFH): Managing large-scale PC deployments for new clients, accounts, and campaigns, ensuring seamless transitions. • Stringent Testing Protocols: Implementing rigorous testing phases to guarantee the security and functionality of our tools. • Efficient Project Execution: Delivering projects and endorsements efficiently, always mindful of timelines. • Exceptional Technical Support: Offering top-tier technical support to clients and users, with a strong focus on delivering an exceptional post-service experience.
Some of the notable projects I've been a part of include:
? Windows 7 upgrade to Windows 10 (3000+ PCs): Migrating all of our PCs from Windows 7 to Windows 10, ensuring a smooth transition while maintaining productivity. ?
Experience: 2 - 5 years
Successfully handled multiple projects at a time. Provides technical expertise for the site. Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. • Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts. • Works with servers, workstations and printers on the network and in standalone environments. Monitors system configuration to ensure data integrity is required. • Maintains records and documentation concerning the network, server and LAN/WAN configurations. This includes system and network monitoring and performance analysis. • Mentors the Site System Support and Site System Support Senior associates. • Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. • Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by Sitel/Foundever corporation.
Experience: 2 - 5 years
Provides technical expertise for the site. Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. • Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts. • Works with servers, workstations and printers on the network and in standalone environments. Monitors system configuration to ensure data integrity is required. • Maintains records and documentation concerning the network, server and LAN/WAN configurations. This includes system and network monitoring and performance analysis. • Mentors the Site System Support and Site System Support Senior associates. • Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. • Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by Sitel/Foundever corporation.
Experience: 2 - 5 years
Provides technical expertise for the site. Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. • Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts. • Works with servers, workstations and printers on the network and in standalone environments. Monitors system configuration to ensure data integrity is required. • Maintains records and documentation concerning the network, server and LAN/WAN configurations. This includes system and network monitoring and performance analysis. • Mentors the Site System Support and Site System Support Senior associates. • Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. • Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by Sitel/Foundever corporation.
Experience: 1 - 2 years
Been with Macy's & Bloomingdale's call/chat/email Rep
Experience: 2 - 5 years
Provides technical expertise for the site. Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. • Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts. • Works with servers, workstations and printers on the network and in standalone environments. Monitors system configuration to ensure data integrity is required. • Maintains records and documentation concerning the network, server and LAN/WAN configurations. This includes system and network monitoring and performance analysis. • Mentors the Site System Support and Site System Support Senior associates. • Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. • Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by Sitel/Foundever corporation.
Experience: 2 - 5 years
More than 4 yrs at Sitel/Foundever (BPO- ISO27001, PCI-DSS) as IT Systems Specialist, currently with HealthyBOS (Healthcare BPO- HIPAA) as IT Security and Compliance Officer
Experience: 2 - 5 years
Provides technical expertise for the site. Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. • Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts. • Works with servers, workstations and printers on the network and in standalone environments. Monitors system configuration to ensure data integrity is required. • Maintains records and documentation concerning the network, server and LAN/WAN configurations. This includes system and network monitoring and performance analysis. • Mentors the Site System Support and Site System Support Senior associates. • Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. • Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by Sitel/Foundever corporation.
Experience: 2 - 5 years
Experience: 1 - 2 years
Provides technical expertise for the site. Technical manager for site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data. • Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection; maintaining the network hardware and software; configuration, maintenance and upgrading all site servers; monitoring and performing all data backup and recovery processes; setting up login and e-mail accounts. • Works with servers, workstations and printers on the network and in standalone environments. Monitors system configuration to ensure data integrity is required. • Maintains records and documentation concerning the network, server and LAN/WAN configurations. This includes system and network monitoring and performance analysis. • Mentors the Site System Support and Site System Support Senior associates. • Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary. • Follows and enforces the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by Sitel/Foundever corporation.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
During my 2 year with Crypto Industry
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