Graduated Bachelor of Science in Information Technology, specializing in Cybersecurity at Ateneo de Davao University.

My professional background is rooted in Cybersecurity: Threat Response Engineering, specifically in the Resolution Team as a Case Manager, where I have honed my skills in customer threat management, malware analysis, URL analysis, log analysis, email analysis, and the like. I handle cases from our clients all over the world and give them the proper solution and aid, may they be for ------------time attacks or even suspicious activities on their end.

I have a strong technical skill and I can adapt well to new technology. I also have great attention to detail and great communication skills, which have been essential in my role.

In addition to my expertise in Cybersecurity, I am open to part-time Virtual Assistant roles, including positions as an executive assistant, website designer, web developer (particularly Wordpress & Wix), or email analyst (with a focus on phishing).
My strong technical skills, adaptability to new technology, attention to detail, and excellent communication abilities make me well-suited for these roles, where I can provide reliable and efficient support in various administrative and technical tasks.

Hi, I'm Mark. I've been in the IT industry for around 12 years. I started my career in desktop support and eventually into network security and firewall administration.

Most recently, I worked as a Firewall Engineer, where I supported thousands of customer environments using Fortinet and Cisco Meraki firewalls and other network equipment’s. My responsibilities included monitoring firewall health, troubleshooting connectivity issues, reviewing logs and traffic, implementing policy changes based on customer requests, and working with different teams to resolve network and security incidents.

Over the years, I've developed a strong foundation in networking, troubleshooting, and security, and I'm now looking for an opportunity where I can build on that experience, strengthen my technical skills, and take on new challenges. I'm also interested in continuing to grow in the network security field while contributing my experience to the organization.

Outside of work, I like staying active and maintaining a healthy lifestyle. I regularly go to the gym and enjoy playing basketball whenever I have free time. I also enjoy spending time with friends, whether it's grabbing coffee, catching up, or just relaxing after a busy week.

System Administration strong experience.
Strong troubleshooting skills in software and hardware computer issues.
Excellent remote troubleshooting skill.
Active directory management experience.
Strong google workspace knowledge.
Excellent Microsoft 365, MS Office, excel and google suite knowledge.
Content Creator in Social Media (META).
Transcriptionist experience.
Remote Support Experience (Teamviewer, Anydesk)
OS installation (Ubuntu, Windows, Linux)
Firewall configuration
Cybersecurity Basic Practices Expert
Proficient in Data Entry.

IT Analyst with nearly 2 years of enterprise Service Desk experience supporting global wide banking and multi-client
MSP environments. Experienced in incident management, Active Directory, Azure AD, Intune MDM, Citrix VDI,
Fslogix Apple- Android devices, Printers and Microsoft 365 Apps. Proven ability to resolve 300–400 tickets monthly
with 87.5% FCR while meeting SLA targets.

IT professional and team leader with extensive experience in cybersecurity, data backup, RMM, and workspace administration. Skilled in leading high-performing teams, managing complex escalations, and ensuring secure, efficient, and reliable IT operations for clients.

Proficient in tools and platforms including Microsoft 365, Google Workspace, Datto RMM, Trend Micro, Vade, iDrive, Azure Cloud, and Synology, with a proven track record in both hands-on technical work and strategic process optimization.

Experienced in Managed Services, IT Support, Workspace Administration, and Security Operations, with strong expertise in license management, system monitoring, migrations, and SLA compliance. Adept at aligning technology solutions with business goals while streamlining workflows and improving operational efficiency.

Key Highlights:
• Lead and manage teams across Security, Backup, RMM, and Workspace Administration.
• Primary escalation point for complex technical issues, ensuring timely resolutions.
• Specialist in Microsoft 365 and Google Workspace administration, migrations, and DNS management.
• Hands-on experience with Autotask, Zoho, Office 365, G Suite, Microsoft Teams, and Kaseya 365.
• Committed to delivering exceptional client service, clear documentation, and optimized IT processes.

Data Entry/ Lead Associate Analyst/ Technical Support

Provide expert guidance as a Subject Matter Expert in electric vehicle charging solutions, ensuring technical accuracy, compliance with industry standards, and customer-focused implementation, while also conducting e-commerce compliance and intellectual property risk reviews to safeguard business operations and minimize regulatory exposure. My role includes delivering specialized customer service across diverse industries—such as vehicle warranty programs, cybersecurity accounts, and electric vehicle charging support—by translating complex technical information into clear, actionable solutions for clients. Additionally, I support cybersecurity initiatives by assisting customers with account security, digital threat awareness, and compliance requirements, and collaborate cross-functionally to improve processes, enhance customer satisfaction, and drive operational efficiency. Recognized for adaptability across multiple domains, I combine technical expertise with strong communication skills to resolve issues and build trust with stakeholders. Beyond my professional responsibilities, I have also tutored children, further demonstrating my ability to simplify complex concepts, foster learning, and communicate effectively across different age groups.

I've been a Full Stack Dev since 2014. 12 years of adept WordPress development. My longest stint was being DigitalMaestro's Senior Web Dev for 9 years. Been a robust mason from the backend to an artistic painter in the frontend. There's probably nothing that I haven't touched base yet with regards to WordPress. Building WP sites from ground up to design, to SEO and CRM's. I've also delved into multisites, custom post types, ACF, and API integrations.

Ask me away.

My name is Gabriel Joshua M. Ruzol, a Bachelor of Science in Information Technology graduate from Our Lady of Fatima University, with 2 years of professional experience in IT Support and 5 years of experience as a Virtual Assistant. Throughout my career, I have developed a diverse set of technical, administrative, and business support skills that allow me to work effectively with different clients, companies, and teams.

During my 2 years in IT Support at Accenture, I assisted clients with technical concerns, troubleshooting, system-related issues, and day-to-day IT operations. I also worked closely with clients in improving their technical processes, developing Standard Operating Procedures (SOPs), documenting workflows, and providing guidance on the technical aspects of their business operations. This experience helped me develop strong problem-solving, communication, documentation, and client-support skills.

As a Virtual Assistant for 5 years, I have supported clients, business owners, entrepreneurs, and companies with various administrative and operational tasks. My experience includes managing day-to-day operations, organizing workflows, documenting processes, assisting with research and data management, coordinating tasks, and helping clients streamline their business processes.

I also have experience with website maintenance, digital marketing, social media management, technical support, and other digital tools used in business operations. My IT background allows me to quickly understand new software and systems, troubleshoot technical issues, and help clients implement more efficient workflows and processes.

My combination of IT Support and Virtual Assistant experience has given me the ability to understand both the technical and operational sides of a business. I am adaptable, detail-oriented, a fast learner, and comfortable working independently or as part of a team.

I would be excited to bring my technical knowledge, virtual assistance experience, problem-solving skills, and client-focused approach to your organization. I look forward to the opportunity to contribute to your team, support your clients, and help improve your business processes and operations.

Backed by 17 years across networks, systems, and cybersecurity, I bring deep technical insight and rigorous planning to IT project management, delivering complex initiatives reliably and securely.