Jessa

Costumer Service Representative, Costumer Service Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (12 hours/day)

at $0.94/hour ($272.74/month)

High school diploma

Last Active

July 4th, 2026 (6 days ago)

Member Since

March 3rd, 2023

Profile Description

Adaptable Customer Support Specialist with over 2 years of combined experience in e-commerce support, customer service, sales promotion, and appointment setting. Skilled in handling phone, chat, and email support, resolving returns, refunds, and replacements, and providing technical troubleshooting. Proficient in tools like Shopify, Amazon Seller Central, Zendesk, PayPal, Flexport, Google Sheets, Notion, and Confluence. Known for clear communication, problem-solving, and consistently meeting KPIs. Dedicated to helping businesses improve customer satisfaction while driving sales growth.

Top Skills

E-Commerce » Amazon » Seller Central

Experience: 1 - 2 years

Experienced in managing customer orders, processing refunds and replacements, and assisting customers with order tracking and return issues. Familiar with the platform’s backend for seller support.

Customer Support » Chat Support

Experience: 1 - 2 years

Handled real-time customer inquiries via chat using Zendesk and Walmart. Resolved issues quickly and professionally to ensure customer satisfaction.

Customer Support » Customer Service

Experience: 1 - 2 years

1+ years handling inbound/outbound calls, emails, and chats. Expert in resolving customer concerns and providing excellent service.

Other Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Used for managing support tickets, customer queries, and follow-ups effectively.

Real Estate » Cold Calling

Experience: 1 - 2 years

Experienced in dialing 100–200 leads per day for appointment setting and product pitching. Confident and persuasive on calls.

Customer Support » Technical Support

Experience: 1 - 2 years

Assisted customers with basic troubleshooting for small electronic items (humidifiers, diffusers, lights, etc.)

Office and Administration » Time Management

Experience: 1 - 2 years

Efficient in managing multiple tasks while meeting deadlines under minimal supervision.

Real Estate » Appointment Setting

Experience: 6 months - 1 year

Skilled in scheduling appointments for janitorial and home services. Maintains good call-to-set ratios.

Office and Administration » Adaptability

Experience: 1 - 2 years

Quick to adjust to new tools, tasks, and work environments. Able to stay effective even in fast-paced or changing situations.

Office and Administration » Flexibility

Experience: 1 - 2 years

Can quickly adjust to shifting priorities, new tasks, or changes in workload. Open to learning and taking on different roles as needed.

Office and Administration » Google Workspace

Experience: 1 - 2 years

Uses Docs, Sheets, and Gmail effectively for collaboration and task management.

Office and Administration » Time Managment

Experience: 1 - 2 years

Able to prioritize tasks effectively and meet deadlines without compromising quality. Skilled in organizing work to maximize productivity.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao city, Davao Del Sur

Tests Taken: IQ
Score: 115: DISC
Dominance: RED
Influence: Yellow
Steadiness: GREEN
Compliance: BLUE: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0332
Total Execution Time	0.0347

GET DATA

No GET data exists

MEMORY USAGE

1,628,848 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2568389

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0201 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2568389' LIMIT 1
0.0027	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2568389'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2568389'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2568389' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '2568389' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2568389' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2568389 LIMIT 1`
0.0012	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2568389 LIMIT 1`
0.0009	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2568389' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-07-10',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0017	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2568389'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0023	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2568389' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2568389'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2568389
csrf-token	2010293c80bc8bdaab76e68fb39fd596

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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sess_time_to_update	300
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cookie_prefix
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cookie_path	/
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csrf_token_name	csrf_test_name
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.20
HTTP_DNT