Rhynan

IT Service Desk

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Associates degree

Last Active

July 11th, 2026 (2 days ago)

Member Since

April 20th, 2022

Profile Description

I'm an IT Service Desk professional with over 10 years of experience in technical support and customer service, including the last 5 years providing IT support for enterprise users across the US and Canada.

I specialize in diagnosing and resolving hardware, software, network, VPN, Microsoft 365, Active Directory, email, printer, and account-related issues through phone, chat, and remote support. I have extensive experience handling incidents, documenting resolutions, managing service requests, and ensuring SLA compliance while delivering excellent customer service in a fast-paced environment.

Throughout my career, I've worked closely with end users to troubleshoot technical issues, perform user account administration, password resets, access provisioning, software installation, and basic network troubleshooting. I'm experienced in ticket management, root cause analysis, knowledge base documentation, and collaborating with internal teams to resolve complex technical problems efficiently.

My background in customer service and escalation management has strengthened my communication, problem-solving, and conflict resolution skills, allowing me to explain technical concepts clearly to non-technical users while maintaining a high level of customer satisfaction.

I am dependable, detail-oriented, and committed to continuous learning. I thrive in remote environments, adapt quickly to new technologies, and enjoy solving technical challenges that help users stay productive.

**Core Skills**
• IT Service Desk / Help Desk Support
• Technical Troubleshooting
• Windows 10 & Windows 11
• Microsoft 365 Administration
• Active Directory User Management
• VPN & Remote Desktop Support
• Hardware & Software Support
• User Account Administration
• Incident & Service Request Management
• Ticketing Systems
• SLA Management
• Remote Support
• Knowledge Base Documentation
• Customer Support & Escalation Resolution
• Excellent English Communication

I'm currently seeking a long-term remote IT Service Desk or Technical Support role where I can leverage my technical expertise, customer-focused approach, and commitment to delivering reliable IT support.

Top Skills

Customer Support » IT

Experience: 5 - 10 years

IT Service Desk Analyst with proven experience providing high-quality Tier 1 technical support, user identity management, and cloud application triage. Adept at resolving multi-platform incidents, managing user permissions, and leveraging automation to streamline day-to-day Service Desk workflows. - Identity & Access: Manages user lifecycles and permissions using Active Directory (AD), Microsoft Azure admin and SAP S/4HANA User Admin. Cloud & Virtualization: Administers Office 365 and Google Workspace environments while supporting remote users on Citrix and VPN. - ITSM & Infrastructure: Resolves incidents via ServiceNow and assists with baseline Server Management. - Development / DevOp: Leverages Google Apps Script to build custom web applications and automate manual Service Desk tasks.

Cloud Services » Azure » Security - Azure Active Directory

Experience: 2 - 5 years

Software » Network Administration » Active Directory

Experience: 5 - 10 years

Software » Databases » ServiceNow

Experience: 5 - 10 years

Customer Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 5 - 10 years

Software » SAP S4HANA

Experience: 2 - 5 years

Web Development

Experience: 2 - 5 years

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Camaligan, Camarines Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0486
Total Execution Time	0.0502

GET DATA

No GET data exists

MEMORY USAGE

1,618,712 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2051274

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0344 seconds) (Show)

0.0010	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0016	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2051274' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2051274'
0.0018	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2051274'
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2051274' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '2051274' AND hired > -1`
0.0010	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2051274' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0008	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0010	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0009	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2051274 LIMIT 1`
0.0016	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2051274 LIMIT 1`
0.0013	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2051274' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0009	`SELECT *, DATEDIFF('2026-07-13',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0016	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2051274'
0.0036	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2051274' ORDER BY `jsct`.`rate` DESC
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2051274'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0008	`select * from teasers`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1783941722
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2051274
csrf-token	a4bcf02dfa6c66403500a7d541fedd69

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
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enable_query_strings
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function_trigger	m
directory_trigger	d
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log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
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sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.20
HTTP_DNT

Rhynan

IT Service Desk

Overview

Profile Description

Top Skills

Customer Support » IT

Cloud Services » Azure » Security - Azure Active Directory

Software » Network Administration » Active Directory

Other Skills

Marketing » Marketing Analytics » Google Data Studio

Office and Administration » Google Workspace

Office and Administration » Citrix

Software » Databases » ServiceNow

Customer Support

Customer Support » Technical Support

Software » SAP S4HANA

Web Development

Basic Information